executive customer service

Thanks, Northwest, For Flying Me To Chicago Because I Asked Nicely!

Thanks, Northwest, For Flying Me To Chicago Because I Asked Nicely!

Contrary to published rumors, I did not spend last weekend trafficking Canadian drugs or performing “community service.” No, I enjoyed a gluttonous weekend in Chicago thanks to Northwest’s generosity. In the age or rising fees, reduced frequent flier miles, and general travel hell, it’s still possible to extract favors from airlines, if you know which levers to push…