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exclusive

Cablevision Blatantly Lies To Subscribers As The FCC Twiddles Its Thumbs

Update: Cablevision responds.

Cablevision is lying to customers by claiming that the FCC will require all subscribers to upgrade to digital cable boxes in 2009. Digital cable boxes cost $6.50 per month, plus an extra $10.95 for digital service. Cablevision recently sent a letter to all boxless subscribers threatening to cut several channels unless they forked out a bundle of extra cash for digital service. When one of our family member called for an explanation, Cablevision shirked responsibility and placed the blame squarely on some crazy new FCC mandate. We called shenanigans and decided to call back and record our chats with several customer service representatives. Inside, the recordings of Cablevision lies and the FCC's flaccid response.

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Feature

5:15 PM on Sat Apr 19 2008
By Carey
14,712 views, 69 comments

Latest by heystupid: both of these cablevision representatives are dumb and have no idea what they are talking about, I am a sales more »

exclusive

"Major Retailer's" Data Breach Results In Wave Of Credit Card Fraud?

Anecdotal evidence suggests that a recently reported data breach by an undisclosed "major retailer" has resulted in a jump in consumers having their debit cards forcibly reissued, or calls from their bank to verify their recent purchase history. The problems seem to have started just around Christmas time and have continued into mid-January.

The thefts cut across all types of credit cards, but one of the common threads is that the cards are being used to purchase physical products in-store. This is a contrast to the big credit card reissue last year when stolen debit cards were being used to make fraudulent ATM withdrawals. Which retailer? Who's behind it? Nobody knows and we won't find out for some time, not until the cops catch the robbers. Until then, here's all the people on our site talking about the recent seeming surge of fraudulent activity..

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11:57 AM on Tue Jan 15 2008
By Ben Popken
6,203 views, 51 comments

Latest by Mr. Gunn: anatak: Did they ask you your bank account number, SSN, and DOB first? ;-) more »

videos

Original Video: Attention Macy's Shoppers, Are You Debt Free?

We sent Gawker video wunderkid Alex Goldberg to the front of Macy's in New York to ask shoppers if they were debt free, and if that would have any effect on their holiday spending. Overall the answer is no. Most people don't want to give up their debt either, as it would mean they don't have a house or car. Ok, that one works for us. More »

1:37 PM on Wed Dec 5 2007
By Ben Popken
2,612 views, 23 comments

Latest by anatak: @schmeckendeugler: I can tell you that you will continue to struggle until you and your spouse are in alignment on more »

leaks

Internal AT&T Manual For Handling All Kinds Of Customer Complaints

Here's a direct port from the AT&T/Cingular internal database on how to handle complaining customers. These are the document every customer service rep in their call centers uses to deal with you when you kvetch. If you have an issue with AT&T, you can use this as a guide to see how they're going to react to your various thrusts and parries, from simple billing and service issues to requests for cancellation and escalations to the Office of the President (gamely referred to by the acronym "OOP")... More »

9:51 AM on Wed Aug 15 2007
By Ben Popken
29,242 views, 58 comments

Latest by bluethreads: I am an AT&T customer, and I was on the old AT&T network.I have been a customer since 2001. I have more »

premium natural,

Purina Pays More Homage To Madonna And Child Motif, For Some Strange Reason

Yesterday we posted about how a package of Purina Naturals cat food bore striking resemblance to the Madonna And Child motif, a central icon of Christianity, represented in hundreds of paintings through thousands of years of human history. More »

5:44 PM on Thu Apr 5 2007
By Ben Popken
1,657 views, 18 comments

premium natural

Purina Cat Food Logo Rips Off Christianity

Looks like Purina took inspiration for their Premium Natural logo from Christianity's famous Madonna And Child motif. More »

12:43 PM on Wed Apr 4 2007
By Ben Popken
4,849 views, 31 comments

top

"Millions" Of Visa & MasterCard Accounts Breached?

Reader S. got a call this morning from Citibank. They said her card had been compromised and she needed a new card. When she asked for details, Citibank could only say that an unspecified business had their system compromised, affecting "millions" of Visa and MasterCards More »

4:30 PM on Mon Jan 8 2007
By Ben Popken
231 views, 18 comments

Latest by rschwarz_jr: I just had a fraudulent charge and had to get new cards yesterday. They didn't mention anything about a breach more »

clips

Video: 2007's Safest Cars, Lots Of Smashing Metal

We "liberated" this video from the IIHS press release on their picks for the 2007 safest cars. It's got large object crashing into cars, and an unflappable chap explaining why electronic whatzits in automobiles are saving your life like never before. More »

5:11 PM on Wed Nov 22 2006
By Ben Popken
313 views, 4 comments

3rd ss division totenkopf

Fairey Responds To Walmart Ripping Off His Nazi Shirt

Shepard Fairey told us what he thought about Walmart ripping off his Nazi tshirt design: More »
Best Black Friday Deals Because you're lazy and we're nice, we've scoured the forums and pored over the adscans. The best Black Friday deals for Best Buy, Circuit City, Walmart, Meijer and Target, inside...

18 comments

3rd ss division totenkopf

CNN Reports On Walmart's Nazi Shirt

Set to the tune of "Flight of the Valkyrie," here is CNN soft-serving the Nazi Walmart Tshirt story we've been obsessing over covering with such diligence. More »

5:38 PM on Tue Nov 14 2006
By Ben Popken
517 views, 25 comments

3rd ss division totenkopf

Walmart Ripped Off Nazi Shirt From Graffiti Writer

Recent updates to this story.
Backstory. More »
gawker

NYC RFID Subway Turnstiles Spread

New RFID turnstiles mean Citibank customers with enabled cards or credit wands need never fumble for a Metrocard again. More »

10:19 PM on Mon Nov 13 2006
By Ben Popken
450 views, 14 comments

long beach

After Losing On Zoning, Walmart Astrotufs Town With Petitions

On October 3rd, Long Beach California passed an ordinance banning large-scale retail super-stores. SuperTargets and Walmarts are no longer allowed. More »

7:59 AM on Wed Nov 8 2006
By Ben Popken
419 views, 19 comments

customer service

UPDATE! How Did Gillette Know It Was My Birthday??!

After a series of inquiring emails, Gillette finally spilled the blood on where they REALLY get their 18-year-old boy list from. More »

5:03 PM on Tue Oct 17 2006
By Ben Popken
317 views, 5 comments

breaking

Breaking! IDT Energy Scammers Working On Brookylyn RIGHT NOW

A reader reports IDT Energy is knocking on doors right now (7:45 PM, Monday, Oct 9th) in Brooklyn, around 3rd and Bergen. More »

8:36 PM on Mon Oct 9 2006
By Ben Popken
487 views, 4 comments

architecture

Dell Has Something Important to Tell The Consumerist About Blazing Batteries

Seems our lil ol blog has finally raised the ire of Dell. A day that will go down in history. John Q. Pope, acting as media relator for Dell, wants to correct a post of ours, "Dell Battery Recall May Not End Explosions." More »

6:20 PM on Thu Aug 24 2006
By Ben Popken
126 views, 15 comments

Latest by thrillhouse: Sad to see fanboyism and a general need to bitch get in the way of writing a meaningful post. more »

aol

Former Elite AOL Retainer Interviewed

Tricks an AOL retainer used to keep people from cancelling: More »
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