Consumerist
returns and exchanges
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returns and exchanges
target wedding registry
Target Fixes Their Broken Wedding Registry, Will Let You Return Duplicates Without A Receipt
Reader Jon writes in to let us know that your complaining has had a positive effect on Target's return policy. They will now allow you to return duplicate wedding registry gifts without asking your friends and relatives for a receipt. More »
no exceptions
Target: Yes, You Can Return That Camera After The 90 Day Deadline. Oh Wait, Never Mind. You Can't.
Ronald was in a hurry and wondered if he could delay returning a camera to Target until a few days after the 90 day deadline. He called them up and they told him it wouldn't be a problem. Guess what? It was a problem. More »
no refund
Target Refuses Return, Says If Computer Doesn't Show Item, It Doesn't Exist
Kirk and his wife spent over $4,000 last year at Target, but we have a feeling that figure is going to drop dramatically for 2008 after Target refused to refund Kirk $24 because they said they didn't have a record of his purchase in the system. In fact, they didn't have any record of the lampshade he was holding in his hands—it wasn't in their computer, and therefore it didn't exist, even after his wife went and brought an identical lampshade from the store shelves to the customer service counter. Said the clerk, "We don't carry this lampshade." More »
frustration
T-Mobile: We Can't Help You, Sell Your Brand New Defective Phone On eBay
A link to the following letter to T-Mobile's president just popped into our inbox. It seems that if you receive a T-Mobile Sidekick for Christmas and it's defective... your options are fairly limited. T-Mobile's best solution to your broken phone? Sell it on eBay. More »
returns and exchanges
"Free Engraving" For Electronics Really Means "Ha, Ha, You Can't Return This Unless It's Defective"
Certain electronics retailers such as Apple and Sony offer engraving for laptops, cameras and MP3 players. It may seem like a nice service, but it really saves them lots of money. Why? Engraved products can't be returned just because you couldn't figure out how to use the product or because you realized that you spent too much on it and now have to eat peanut butter and corn tortilla sandwiches for a month to avoid defaulting on your student loan. More »
returns and exchanges
Target's Super Secret Return Policy
Consumer Reports tells us that Target's strict "No receipt, No return" policy has an "unadvertised" loophole — you can return items of less than $20 for store credit. The catch? You can only do this twice a year. More »
gifts
Target Bungles Wedding Registry, Won't Exchange Duplicate Gifts Without Receipts
Target doesn't accept returns without receipts to keep criminals at bay, but Chrissy recently discovered that their policy also extends to wedding registry gifts. Chrissy and her husband ended up with several duplicate gifts when Target failed to keep track of her registry. Chrissy didn't want a refund or cash, just store credit, but Target refused to consider any proffer until Chrissy provided receipts. One manager even urged Chrissy to call her wedding guests to ask for their receipts, because in Target's book, that's not extraordinarily rude or anything. More »
aggravation
Try To Exchange Your iPod Due To A Scratch, Apple Scratches It More And Sends It Back
Reader Matthew bought a new MacBookPro and an iPod from Apple. The MacBook was ok but the iPod came with a scratch on the screen. He decided to try to exchange it for an undamaged iPod. He sent it back to Apple and instead of a new iPod he got his old one back with an additional scratch on it. More »
S.F. writes back in to let us know that another restaurant in the Bel Air area, Freddies, will accept those suddenly-worthless Crackpot gift cards at 50 cents on the dollar. Thanks, Freddies—your skull logo rocks. [Bel Air News & Views]
gross
Why You Should Wash Your Old Navy Pants Before You Wear Them
Attention: This is gross. If you don't want to read this post, we understand. More »
secret website
Does Urban Outfitters Have A Secret In-Store Website?
Reader Chaely C tried to return a gift to Urban Outfitters, only to find that the website in the store showed that her item was on sale for $19. Chaely knew her friends paid $58 for the item via Urban Outfitter's website, and told the cashier this. More »
advice
How To Get Cash From Best Buy With Only A Gift Receipt
Reader Nick writes in with a bit of social engineering. More »
complaints
Best Buy Refuses To Accept Legit XBOX Exchange Because Of Typo
The XBOX that I bought on Black Friday had recently been scratching my discs. More »
returns and exchanges
Alleged "Gunman" In Walmart Parking Lot Was Actually A Guy Returning A Toy Gun
When returning a toy gun to Walmart here are two things you should not do: More »
returns and exchanges
Man Attempts To Return Walmart Ammunition At 1300 Feet Per Second
It's Walmart's policy, clearly visible on their website and in their stores, that all sales of guns and ammunition are final. One San Diego man didn't like that policy so he tried to return the ammunition in another way. By firing it in the Walmart parking lot. More »
department of sisyphean returns & exchanges
Best Buy Sells You A Game That Is Missing Its Manual, Won't Exchange It Because It's Missing Its Manual
Jenn's husband Dave bought a game on BestBuy.com then picked it up in store. By doing this he saved $10. Sadly for Dave and Jenn, the game was missing its manual and you need a code from the manual to play the game. Simple, enough, right? Just exchange the defective game for a new one at Best Buy. More »
refunds and exchanges
