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etfs

etfs

T-Mobile Introduces Declining Early Termination Fees

Tmobile just announced that they will let early termination fees decline over the course of a contract. Previously, you had to pay the full monty whether canceled on the first day, or last day, of your contract. This chart shows you how the new fee breaks down over time:

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news from the swamp

In Early Termination Fee Hearing, FCC Chief Regurgitates Wireless Industry Proposals

The FCC held hearings today to discuss early termination fees (ETF) for wireless carriers, the ~$175 charged if a customer exits contract before the contract is up. FCC Chairman Kevin "Golden Child" Martin's proposals largely mirrored those offered by the carriers themselves last month. Here's what he said today:

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success stories

BBB Works Against Sprint

Some people think the BBB doesn't work. They do, but only if the company cares about keeping a clean record. See when you look up a company in the BBB database it shows you how many complaints have been filed against the company, how many were answered, how many did the consumer report as being satisfactorily resolved, etc. So if you have a valid complaint, file it with the BBB, and the company cares about its BBB record, you have a decent chance of getting a solution. You might not believe it, but it turns out Sprint is one of those companies. Here's Kevin's story of how the BBB got his erroneous text message charges refunded and let him leave contract early without early termination fee... More »

etfs

AT&T Introduces Pro-Rated Termination Fees

It's finally official: as of May 25th, AT&T will join the ranks of the pro-rating carrier crowd (which so far just includes Verizon) and start reducing their early termination fees (ETFs) by $5 per month on both one and two-year contracts. This only applies to new customers and those renewing contracts on or after May 25th, so if you can, try to hold off on entering into a contract with AT&T for the next two months. What up, Sprint and T-Mobile? Why is it taking so long for you to pro-rate your ETFs? We guess you're too busy going out of business and suing creation, respectively. More »

cellphones

9 Confessions Of A Retentions Representative

Retentions representatives are the cellphone company's last line of defense between you and freedom. One brave retentions representative has come forward to teach us how to craft a direct, earnest request that will lead retention reps to do your bidding. Rivaled in effectiveness only by executive customer support, retentions reps are empowered to strike down nuisance fees and bargain liberally, all to keep you as a customer. If you were ever tempted to threaten your cellphone company with cancellation, this one is a must read. More »

early termination fees

Carriers Promised Congress They'd Pro-Rate ETFs; Senator Asks Them, "When?"

In a letter to Sprint, AT&T Mobility, and T-Mobile, Sen. Amy Klobuchar (D-Minn.) has asked the companies whether or not they're going to start pro-rating their Early Termination Fee policies as promised, reports RCR Wireless. "Sens. Klobuchar and Jay Rockefeller (D-W.Va.) are co-sponsors of a sweeping wireless consumer protection bill" that carriers are against. In her letter, Klobuchar writes, "It is time for the wireless companies to adhere to the assurances they made to the American consumer and start pro-rating these fees." In response, Sprint said by the end of Q2 2008, T-Mobile said the first half of 2008, and AT&T Mobility said nothing at all. (Verizon already pro-rates their ETF.) More »

verizon

$1 Billion ETF Class Action Against Verizon Approved

Somehow, an arbitrator has approved a massive $1 billion class action lawsuit against Verizon over their early termination fees. In letting the lawsuit proceed, the arbitrator wrote, "...millions of class members are entitled to adjudication of the central common questions of fact or law in this arbitration related to whether the $175 early termination fee imposed by respondents Cellco Partnership d/b/a Verizon Wireless ... is based upon an unenforceable liquidated damage clause." With cellphone companies switching to prorated ETFs and the rise in ETF-related lawsuits around the country, one wonders if we won't see the death of ETFs in the next few years. By that time, cellphone companies will have figured out a new technique to keep people from leaving their contracts.

Verizon Wireless faces class action over ETFs [RCRWirelessNews] (Thanks to Steve!)


early termination

Alltel Tells Father They Won't Waive ETF For Soldier Deployed To Iraq Unless He Is Deceased

Mark writes in,
My son recently was deployed to Iraq. His cell phone carrier is Alltel. Prior to leaving for Irag, he cancelled his cell phone coverage before the completion of his 2 year contract commitment. As his father, I telephoned Alltell, explained the situation and asked Alltel to have the $200 early termination fee waived. Alltel explained they only waive the $200 early termination fee if the party is DECEASED.
Seriously, that's just messed up. More »

success stories

I Escaped Sprint Without Early Termination Fee And Lived To Tell The Tale

A Consumerist reader reports his success with escaping Sprint without paying an early termination fee by calling the Sprint Consumerist Executive Help Line (703-433-4401), who were the only people who didn't give him a line of bull when he called. He argued that the new fees Sprints was imposing were a material change of contract (see "Sprint Mails Customers A "Get Out Of Sprint Free" Card") and thus voided his agreement so he could now switch carriers and port his number without penalty.

Jeff writes: "I called Sprint and spoke with a customer care rep. I was advise that the increase in fee's was government regulated event hough it states on the post card I got that "these charges are not taxes and are not amounts we are required to collect from you..."

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cellphones

Sprint Mails Customers A "Get Out Of Sprint Free" Card

Sprint has mailed postcards to its customers saying that, beginning January 1st, it will stop charging so-called "recovery" fees and create new fees to replace (or possibly exceed) them. Sprint customers are now asking themselves whether or not this is a change to the Terms & Conditions—if so, then they should be able to cancel their contracts without paying an ETF, or early termination fee. More »

changes

Sprint Joins The "Prorated ETFs, No Contract Extension For Rate Plan Changes" Pool Party

Sprint decided yesterday that the water was fine at the "prorated ETF/ no contract extensions for rate plan changes" pool party and has jumped right in. You can change your rate plan starting Monday, but will have to wait until sometime next year for the prorated ETFs. More »

reversal of fortune

Chicago Wants To Keep The Change, Eliminate Parking Meter "Piggybacking"

Ah, that most delightful of surprises: The parking meter with time already on it. If the City of Chicago has its way, (and let's face it, they usually do) the gift of a partially full parking meter will a thing of the past. More »

news from the swamp

Introducing The Most Impressive Cell Phone Bill Of The 110th Congress

Senators Amy Klobuchar (D-MN) and Jay Rockefeller (D-WV) recently announced plans to introduce our wet dream of a cellphone bill. The bill realizes our wildest legislative fantasies: a world where cellphone companies stop inventing official-sounding fees and levying harsh ETFs, and instead allow their customers to take unlocked phones to the company with the best reception according to precise coverage maps provided free of charge. More »

apple

6 Ways To Cancel Any Cellphone So You Can Get An iPhone

If you want to get an iPhone but you're stuck in a contract, here's six ways to escape your service plan without paying a $175 early termination fee: More »

cellphones

Cancel Sprint Without Early Termination Fee Over Roaming Rate Change

A new 19 cent Sprint roaming rate increase means customers can cancel contract without early termination fee, as long as they meet these conditions: More »

early termination fees

Cancel Time! T-Mobile Rate Change Starts Today

A T-mobile text message rate change that just went into effect means that customers can cancel their contract without early termination fee. More »