HSBC Cancels Traveler's Credit Card, Pays For Their Mistake

HSBC Cancels Traveler's Credit Card, Pays For Their Mistake

Bank of America isn’t the only bank that enjoys canceling their traveling customer’s credit cards. HSBC canceled my card while I was living in New Zealand, and as part of their “continuing efforts to fight fraud,” sent an active replacement card to my address 9,000 miles away.

Exclusive: AOL's Collections Guide Encourages Agents To Lie And Deceive

Exclusive: AOL's Collections Guide Encourages Agents To Lie And Deceive

An anonymous tipster sent us AOL’s 153 page internal collections guidebook for prying money out of delinquent account holders. The guide shows that AOL is following some of the debt industry’s most egregious collection tactics by encouraging agents to deceive and lie to customers. After the jump we present AOL’s scare tactics, tricks to negotiating a substantial discount, and the full collections guide.