Consumerist
mergers and acquisitions
Posts Tagged “
Errors
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mergers and acquisitions
errors
Reader Richard says he came home this summer to angry parents "because of our sprint bill with the family share plan was insanely high." Of course, it turned out to be the same typo we'd written about before, but we really enjoyed the polite but firm manner in which Sprint asked Richard's parents for $39,952... "today."
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Sprint: Can You Please Give Us $39,952 Today?
Reader Richard says he came home this summer to angry parents "because of our sprint bill with the family share plan was insanely high." Of course, it turned out to be the same typo we'd written about before, but we really enjoyed the polite but firm manner in which Sprint asked Richard's parents for $39,952... "today."
More »
errors
CVS Stole My $11.78, And Refuses To Give It Back!
Reader Julie ran into some trouble at the CVS when a cash register rebooted while processing her transaction and the employee, rather than voiding the messed up transaction, simply charged her twice. Julie writes:
More »Yes, I know it sounds improbable, but CVS stole $11.78 from me and refuses to give it back.
I went to CVS today, the one on Pleasant Ridge in Arlington, Texas. I purchased two items, decongestant spray for my nose and a pseudophedrine cold product. The pharmacy tech rang me up, then I ran my debit card like usual. The debit card went through, the card reader said $0 due, and then all of a sudden the computer decided to reboot before the receipt printed.
iphone
AT&T Fails To Provide Service, Holds $750 Deposit Hostage For Two Months
AT&T demanded a $750 deposit from Richard before selling him an iPhone, but couldn't provide service because they improperly entered his address. Richard spent hours at the AT&T store trying to fix the mistake before deciding to cut his losses and recover the deposit. AT&T promised to refund his money in 7-10 days. That was two months ago. Why the hold-up? AT&T can't issue the refund because they don't have Richard's proper address. More »
fees
Gold Medal Travel Demands $200 To Correct Typo, Won't Issue Ticket Otherwise
Gold Medal Travel, a UK-based travel agency, is holding a woman's ticket hostage. Even though Northwest airlines says the ticket will be fine and they have no policy like what Gold Medal claims, Gold Medal says the ticket will be forfeited if the woman doesn't give them an extra $200 to correct a typo.More »
requests
Dear Microsoft, Please Send This Man A Shipping Box
He just wants to send his Xbox in for repair, and you keep losing his request. He swears he's not a "crazy blogger," but despite that, we still want to help him. So please? You've got all his phone numbers and contact info now. Can you send a box? More »
fail
Reader Karen writes in:
(Thanks to Karen!)
Any Of These Phrases Should Have Alerted Staples That There Is A Problem Here. None Did.
Reader Karen writes in:I bought a small but overpriced postal scale at Staples ($22). When I took it home and opened the box, there was a broken, not-for-sale scale in it. I took it back and exchanged it for another one without any problem. But it's a crappy scale even when it's functional: it's not set at 0 and I don't see a way to resetit.Seriously, Staples? Do you also send cardboard cutouts of computers to people? How could it possibly be any clearer that this should never have left the store? Commenters, any suggestions?
(Thanks to Karen!)
disputes
Credit Card Expert Disputes Erroneous Charge, Frustration Ensues
Georgetown law professor and Credit Slips blogger Adam Levitin is having trouble disputing an erroneous $176.96 charge on his Citibank Amex card from PACER, the federal court's online docket system, which he accesses for free. The professor is a consumer credit expert and should have no problem understanding and fixing the error, right? Fat chance. More »
mysteries
Frontier Airlines Insists Man Who Missed Flight Was On Plane
Matthew is the center of a Hitchcockian mystery over at Frontier Airlines. He missed his flight from New Mexico to Texas with a connection through Denver (there was a total of 4 segments to the flight), and when he tried to rebook the flight and pay the change fee, Frontier told him he'd already flown to Denver. So who took the flight? One of the flight crew's friends? A woman too pretty for Southwest? A killer? There's probably a killer roaming the streets of Denver now.Mary at Frontier keeps promising Matthew she'll look into it, but "after weeks and several calls," nothing's been fixed, and Matthew still can't rebook the flight he already purchased. More »
walmart
This E-Zip Comfort Electric Bike Cannot Be Purchased Anywhere
An affordable electric bike that can go 18 mph for over 20 miles, but isn't sold online or in stores? Detroit, you clever fox, you've done it again!
E-Zip Comfort Electric Bike [Walmart] (Thanks to Jeff!)
rebates
Amazon Offers Mail-In "Instant Rebate"
Two days ago, Shawn bought a video card from Amazon and was surprised when the advertised "Instant Rebate" wasn't applied to his shopping cart. Turns out, it's a mail-in rebate, sorry for the confusion. Unfortunately Amazon still hasn't corrected the error as of the timestamp on this post, despite assuring him two days ago that they'd remove the icon. Remember to always click the "Rebate" link to see the actual details of the offer—it's not listed on the main product page, and mistakes happen. More »
open box
Best Buy Charges $2 Premium For Inferior Open-Box Mouse
redundancy
Bank of America Sends You 64 Identical Letters
Reader Ted writes:Love your website. I've been a fan for quite a while. I finally have a story of my own to add. A couple of weeks ago I called BofA to cancel the Automatic Payment Plan on my BofA Visa. I was taking advantage of a 0% balance transfer offer. The autopay plan would have paid off the entire balance in full at the end of the month. Today I received 64 individual and identical letters from BofA confirming the change to my account.More »
errors
Bennigan's Decides To Tip Itself $5
A little tale to remind you to keep an eye on your credit card statements from reader Rebecca. What you're charged may not always be what you signed.I was recently at the Bennigan's on Route 22 in New Jersey for dinner with some friends. I had never been to this particular Bennigan's but my friends had warned me that the service was extremely bad their last visit. I enjoy Bennigan's the most out of the fast food chains and it was the closest one so we decided to give it a shot anyways.More »
missing
"I Lost My Deposit Slip, And PNC Says There's No Record Of My Deposit"
Nicholas wrote in with a scary problem: his paycheck, which he deposited at his local branch of PNC on Saturday, never showed up in his bank account. The teller seemed to have difficulty processing the deposit, but the slip he gave to Nicholas showed the check had been processed. In the days that followed, Nicholas lost his deposit slip and the only proof he had that the check ever went into his account. Now the bank is telling him it can't help him without the slip, and Nicholas is wondering where the hell his money went.More »
errors
Free Advice For RadioShack: Lock The Front Door Before Smoking Up
Charlie writes:Yesterday I did the unthinkable. I went to Radio Shack.More »
whoops
Verizon Customer Service Number Rings A Phone Sex Line
I'm currently on hold with Verizon regarding a rebate for my dad's business DSL account that he never received. While that's not notable in itself, what is notable is that the first number I called about this, which is currently listed on Verizon's website, led me to a phone sex line.More »
anger
