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    Consumerist
    • above and beyond

      You Accidentally Forget You Don't Live In Baltimore, And AirTran Fixes It

      Here's a heartwarming email from reader Joy. She accidentally booked tickets from Baltimore instead of Philly and AirTran not only fixed this mistake — they didn't charge her extra. More »

      11:45 AM on Mon Oct 26 2009
      By Meg Marco
      8,543 views, 79 comments

    • error in your favor

      SIGG Gives Customer $50,000 Gift Card For Two Water Bottles

      After SIGG USA announced that their metal water bottles contained plastic additive BPA, they offered to exchange consumers' offending bottles for new ones. Karen sent her BPA-riddled water bottles in for replacement, and received her gift certificate to buy two new ones for a total of $46.98. But something went horribly wrong, and now she has a store credit for just under $50,000. More »

      8:45 AM on Thu Oct 22 2009
      By Laura Northrup
      14,155 views, 61 comments

      Most discussed FDCPAGuy: Why do people feel the need to write Consumerist about their dubious gains (the xbox 360 and now this) and more »

    • sale fail

      TiVO: Save $100 By Saving $50!

      Reader Tim is canceling TiVO and going with the Comcast DVR and was presented with a retention deal that he was able to resist. Why? Because $299.99 - $100 doesn't equal $249.99. More »

      2:48 PM on Fri Oct 16 2009
      By Meg Marco
      8,511 views, 59 comments

    • lawsuits

      Man Sues Coors Over Invalid Contest Codes

      An Illinois man has filed a class-action lawsuit against MillerCoors because the "Silver Ticket Sweepstakes" code on the case of beer he recently bought turned out to be invalid. The man says he tried entering the code online and over the phone, but it was rejected each time—not because it wasn't a winning code, but because it wasn't a legitimate sweepstakes entry code to begin with. More »

      3:56 PM on Fri Oct 9 2009
      By Chris Walters
      12,665 views, 53 comments

      Most discussed PeteyNice: I am pretty sure that nothing MillerCoors makes can be called beer. more »

    • privacy

      Direct Marketing Association's Opt Out Website Is A Joke

      Jonathan wanted to opt out everyone in his family from direct marketing campaigns, something the DMA promises is possible via their website. Surprise! It turns out the DMA doesn't really care so much about whether or not you want to be taken off any mailing lists, and they have a rotten website and poor security protocols to prove it. More »

      10:00 AM on Thu Sep 24 2009
      By Chris Walters
      5,773 views, 45 comments

      Most discussed MostlyHarmless: Not only do half way decent websites NOT store passwords in plaintext, they also do not store it in any more »

    • psyche

      Sprint Yanks $100 Credit Offer On Palm Pre, Says Oops

      Earlier today, Sprint made news by effectively cutting the price of a Palm Pre to $99 for new Sprint customers, after a $100 credit. Now Sprint is saying it was a publishing error and not a valid offer. More »

      10:19 PM on Tue Sep 8 2009
      By Chris Walters
      4,195 views, 24 comments

    • cancellation fee

      DirecTV Double Bills 75-Year-Old Widow, Won't Fix It, Then Debits Huge Cancellation Fee

      Here's a lovely story from the St. Louis Post-Dispatch. A unnamed 75-year-old widow says AT&T called her to offer their new U-Verse service with bundled TV, Internet and phone. She signed up, only to receive a phone call letting her know that the TV service wasn't available in her area yet, but would she like to sign up with DirecTV instead? She agreed, but DirecTV started doublebilling her as soon as her service started. After a few months of the runaround from DirecTV she called to cancel. More »

      2:34 PM on Mon Aug 31 2009
      By Meg Marco
      9,151 views, 73 comments

      Most discussed pecan 3.14159265: I know I'm not going to be loved for this one, but I think that clearly this woman shouldn't have more »

    • refunds

      Is Verizon Randomly Charging You $1.99 Per Line For "Data Usage"?

      On August 14, the Cleveland Plain Dealer printed a column by a business writer who described her 6-month-long ordeal with Verizon concerning a mysterious $1.99 charge for "data usage." The paper says that over 400 Plain Dealer readers responded with complaints similar to the one in the column. Now the paper says they have a promise from Verizon to refund these mysterious and erroneous charges. More »

      8:25 PM on Wed Aug 26 2009
      By Meg Marco
      11,216 views, 40 comments

      Most discussed globalman: Happened to me when I redid my contract back in January and got a new phone. Customer Service didn't have more »

    • moral dilemmas

      Reader Wants To Convert Retailer's Billing Mistake Into Charitable Act

      Here's a good rule of thumb for determining whether something is a charitable act: if you have to steal money to do it, and you're not Robin Hood, it's probably not gonna count as a good deed. More »

      2:43 PM on Wed Aug 19 2009
      By Chris Walters
      10,541 views, 64 comments

    • whoops

      American Airlines Misplaces Your Grandmother, Twice

      Every once in awhile we post a sad story about someone's 85-year-old grandmother being left at the gate because nobody came to push the wheelchair. This is one of those stories. The difference, however, is that in this case American Airlines left the woman at the gate, apologized, got her a hotel, brought her back, and left her with a Skycap. She missed the second flight too. More »

      2:42 PM on Thu Aug 13 2009
      By Meg Marco
      9,395 views, 75 comments

      Most discussed MostlyHarmless: Hey, atleast they did not make her an early adopter for Obama's Socio-Facist Health Scare. I must be watching too much more »

    • domino's

      Domino's Uses Pizza Tracker To Track You, Deliver Forgotten Soda

      Do you ever wonder whether post-transaction customer satisfaction or feedback surveys get lost somewhere in the ether, and have no impact on the local branch of the company you're dealing with? Thomas didn't think that his feedback mattered all that much, but his local Domino's surprised him with a nearly instant response to their Web feedback. More »

      7:15 AM on Thu Aug 13 2009
      By Laura Northrup
      12,601 views, 81 comments

      Most discussed coren: Wow, that'd definitely encourage me to buy from Dominos in the future. And cue the pizza wars down thread in 3...2... more »

    • typos

      Quick, Grab This $10 HDTV Before It's— Oh Never Mind

      It looks like Best Buy's servers decided to call in sick this morning—Casey writes, "This was on their site this morning for about 45 minutes before they corrected the ad." We have a feeling Best Buy isn't going to pull a neat "just keep it, our bad" maneuver like ThinkGeek, however.

      12:38 PM on Wed Aug 12 2009
      By Chris Walters
      12,893 views, 106 comments

      Most discussed redskull: Yeah, I don't know where that whole, "This TV was marked $9.99 so they HAVE to sell it to me more »

    • our prices are insane

      Target Charges You More For Free Bonus

      Reader Michael sent us this picture of a 16-ounce bottle of Crest whitening rinse and a 32-ounce bottle that says "BONUS 100% MORE FREE." Turns out by "FREE" they mean "$1.15 more." More »

      5:35 PM on Tue Aug 11 2009
      By Alex Chasick
      6,080 views, 39 comments

    • funny

      Company Apologizes, Hilariously, For Mail Merge Screwup

      Everyone knows that the "personal touch" of using your name in an email, printed letter, or CSR call is powered by a database and a computer, and not really personal at all. Still, when a company gets it wrong it can be annoying. When a company gets it wrong, then apologizes by sending a follow-up message that makes you smile, all can be forgiven. More »

      9:26 PM on Tue Jul 28 2009
      By Chris Walters
      16,442 views, 84 comments

      Most discussed mysterylodge: *|POSITIVE_COMMENT|* more »

    • smartphones

      Get A Palm Pre For Only $99 At Best Buy...No, Wait, Never Mind

      For a brief, shining moment, in-store ads at Best Buy stores advertised a Palm Pre for $99 with a new two-year Sprint contract. Potential Pre customers were stoked. Recent Pre purchasers were incensed. And today, Best Buy was scrambling to fix the situation, since the price drop was really due to an error in the system. Oops. More »

      8:59 PM on Mon Jul 27 2009
      By Laura Northrup
      10,282 views, 26 comments

      Most discussed Cantras: It's been a long time since I took my high school level business law class, but don't they *have to* more »

    • stupid

      Craftsman Doesn't Have The Ability To Cancel A Duplicate Order

      Reader C.W. is wondering why Craftsman (which is part of Sears) doesn't have the ability to cancel a duplicate order. Especially since there appears to be a "cancel" button on the website. More »

      1:06 PM on Thu Jul 23 2009
      By Meg Marco
      6,304 views, 24 comments

    • shipping

      UPS Sends Your Monitor To "Gladys" In Wichita, Dell Tells You To Pick It Up. You Live In Boston.

      Reader Bret doesn't particularly feel like buying a monitor for Gladys, a random woman who lives in Wichita, KS. Explaining this to Dell and UPS, however, is about as fun as you think it would be. More »

      11:11 AM on Thu Jul 23 2009
      By Meg Marco
      18,576 views, 107 comments

    • silly

      Capital One: Your Account Is 0 Months Past Due, But Don't Worry — It Can Happen To Anyone

      A Capital One robot has been calling reader Catherine but she's been ignoring their calls. Then, today, she checked her account and found out that she was "0 payments past due." More »

      3:39 PM on Wed Jul 15 2009
      By Meg Marco
      11,631 views, 93 comments

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