NEW YORK, 7:19 AM, SAT JUL 19 | 18 POSTS IN THE LAST 24 HOURS | tips@consumerist.com | RSS
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Error

bank error not in your favor

Both Dell And AT&T Cash Checks Not Made Out To Them, Cause Much Sadness

It's sure to be a pain in the butt if you accidentally switch two of your payments — but we'd always assumed that companies like AT&T and Dell wouldn't cash checks that were not even made out to them. We we wrong! More »


Porn

Listen Time Warner, The 60-Year-Old English Teacher Didn't Order $1,400 Of Porn

Time Warner wants reader Nancy, a 60-year-old English teacher, to pay $1,400 for ordering porn—including 17 flicks supposedly viewed on a single day. Nancy didn't order the porn, and has no clue how the charges were associated with her cable box, but one useless Time Warner representative suggested: "maybe your dog ordered them." More »

windows

Microsoft And The $1,632 Copy Of Vista

Microsoft charged Bill $1,632 for a single Windows Vista Ultimate upgrade license. Each time Bill, an IT Manager, tried to his enter his payment details through Windows Live Marketplace he was told that Microsoft could not be contacted, and to "please try again later." What Microsoft really meant was, "Ha! Got your money! How 'bout some more?!" More »

sad

Lawsuit: The Bank Told Me To Spend That Mysterious $280,276.76 They Put In My Account

A retiree in Altoona, PA says that his bank told him he could spend the $280,276.76 that was mysteriously deposited in his account. He knew it wasn't his, but the bank assured him that everything was in order and he was free to start spending. More »

bank error not in your favor

Bank of America Suddenly Charges You $146 In Fees For Using Your Checking Account Too Much

Reader Ophelia has a problem. It seems that after 10 years of perfect customer service from Bank of America, they suddenly decided to treat her checking account like a savings account and are charging her hundreds of dollars in "over use" fees. Her apoplectic letter is inside. More »

Bank of America Mistakenly Shuts Down Access To Your Account, Charges You For The Pleasure Poor Jacob. He only wanted to deposit a $2,019 check with Bank of America. Apparently, this was enough to provoke the bank into shutting down his account, leading to overdraft fees whenever Jacob tried to access his money.

whoops

IRS Sends 15,000 Stimulus Checks To The Wrong Bank Accounts

That economic stimulus check you were expecting may have accidentally stimulated your neighbor's bank account. Newsday is reporting that 15,000 checks tumbled astray thanks to an IRS "computer programming glitch." More »

error in your favor

This Sprint Plan Lets You Talk For 1.9 Years Per Month. What?

BG's Sprint plan lets him talk for 1,000,499 minutes per month and only costs $50. How did he find this stupefyingly amazing plan? Hit the jump for his story. More »

bank error not in your favor

Wachovia Doesn't Give You Your Money, Then Yells At You

Reader G writes:
On Saturday 3/8/08 at approximately 4pm I went to a drive-up ATM at the Wachovia Bank branch located at 951 South George Mason Drive, Arlington, VA 22204. I put my card in and asked to withdraw $80. The machine was acting normally until it was supposed to dispense the money.
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whoops

Charter: Sorry We Deleted Your Email, Want $50?

Charter Cable is blaming a software error for accidentally and permanently deleting the email accounts of 14,000 users, and is offering a $50 credit as compensation, says the AP:
There is no way to retrieve the messages, photos and other attachments that were erased from inboxes and archive folders across the country on Monday, said Anita Lamont, a spokeswoman for the suburban St. Louis-based company.
More »

error

GameStop Will Not Accept Defective PS3 Exchange Because Of Serial Number Mistake

Reader Ben's receipt doesn't match the serial number on his defective PS3, so GameStop and Sony are refusing to repair or exchange it. More »

error

Adobe's DRM Fails "Catastrophically."

In a stunning bout of honesty, Adobe's licensing subsystem would like you to know that it has managed to fail "catastrophically." More »

error not in your favor

Best Buy Emails To Let You Know They Won't Be Honoring A Mistake In Their Ad

Several of our readers received this email from Best Buy, explaining that they won't be honoring a mistake in the upcoming September 23, 2007 Best Buy ad. More »

bank error not in your favor

Chase Accuses You Of Check Fraud, Threatens To Report You

Dan got a new job (Congratulations, Dan!) and moved from Chicago to Indianapolis. The move meant he had to close his Citibank account and open a new one. He chose Chase because they have lots of branches nearby. More »

bank error not in your favor

Apple Debits Money From The Wrong Account, Now You Can't Pay Your Mortgage

Julie would really like to pay her mortgage, but she can't. Why not? Because when she tried to help her son buy a MacBook, Apple decided to debit $1517.27 from her account without permission. When she called to tell them they'd pulled the money from the wrong card, causing her account to over draft, they apologized and told her they'd fix it. Instead, they debited another $186 from Julie's account, and another $1517.27 from her son's account. More »

billing error not in your favor

The $49 Million Hospital Bill

A billing error at a Southern Arizona hospital left one man with a hospital bill for $49 million, according to the AP.
A malfunction in new computer software occurred July 2 and affected statements for 587 patients who were treated at Northern Cochise Community Hospital in Willcox, said Kim Aguirre, director of patient financial service for the hospital.
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error in your favor

Meijer Accidentally Marks Everything 50% Off, Doesn't Want The Money Back

Midwest grocery giant Meijer experienced a computer glitch that marked nearly everything in their 179 stores (including their gas stations) 50% off for about 60 minutes. From the Palladium-Item:
"It happened at the end of the night," [Meijer Manager Sandi Wagenknecht] said. "So we weren't very busy. We caught it early and just rang things up differently to accommodate it."
More »