A couple in Oregon started mobile phone service with Verizon Wireless, then decided not to stick with the company after some billing weirdness. Something obviously wasn’t right when they received a first bill of $698, so they decided to return their phones and bail. Now, almost a year later, Verizon claims that their account has an outstanding balance of $2,156,593.64, which is one heck of an early termination fee. [More]
Garrett understands math. And he knows that 60% off, then 25% off does not equal 85% off. That’s what the signs at Kohl’s said, and he assumed that was the discount he would get. No, the items he bought rang up at the lower price. He wrote to Kohl’s, thinking maybe that they would say, “Oh, yes, customer, you’re right; we just had the wrong signs up.” Not so fast! They insisted that the wrong math was really right. [More]
The idea behind booking a hotel room or other travel through a site like Travelocity is that they’re supposed to, um, actually book the travel that you pay for. They didn’t manage to do that for the hotel room Graham tried to book in Maine. He booked nine weeks ahead, then learned that the reservation was imaginary two weeks before the trip. [More]
John got a great deal on a floor-model washer and dryer unit at Best Buy. But he wasn’t the only one. After he completed the purchase, Best Buy sold the units out to another customer, delivering them to the other purchaser before reaching John. That’s a simple enough error that could have been easily fixed by, say, offering a significant discount on another set of the same model. But that’s not possible at this Best Buy. [More]
It was an understandable mistake: Ann writes that she asked for a fifteen-dollar gift card from Starbucks. The person at the counter processed a fifty-dollar gift card instead. But the Starbucks point-of-sale system isn’t set up to handle this kind of unforeseen circumstance, so Ann is out fifty bucks for the next month or so while Starbucks customer service sorts this out. [More]
Reader Jason says he ordered a pizza through Pizza Hut’s website. Everything went through fine, except when he showed up to get the pizza they told him they’d thrown it away because they stopped doing carry-out orders at 10. He says he ordered the pizza at 9:50 and the website confirmed his pick-up time of 10:19. [More]
Microsoft charged Bill $1,632 for a single Windows Vista Ultimate upgrade license. Each time Bill, an IT Manager, tried to his enter his payment details through Windows Live Marketplace he was told that Microsoft could not be contacted, and to “please try again later.” What Microsoft really meant was, “Ha! Got your money! How ’bout some more?!”
Several of our readers received this email from Best Buy, explaining that they won’t be honoring a mistake in the upcoming September 23, 2007 Best Buy ad.