Knoll 'Authorized Dealer' Tries To Charge 300% Restocking Fee

Knoll 'Authorized Dealer' Tries To Charge 300% Restocking Fee

Ethan emailed us to ask if we’d ever heard of a company charging a 300% restocking fee, and guess what, we hadn’t. Who does that? The authorized dealer Ethan is working with ordered the wrong parts for his Knoll Life chair, and now he’s trying to sidle his way out of treating Ethan fairly. We called Knoll and found out their real return policy, and it’s nothing like what the dealer is telling Ethan.