<![CDATA[Consumerist: enzyte]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: enzyte]]> http://consumerist.com/tag/enzyte http://consumerist.com/tag/enzyte <![CDATA[ Top Posts Of The Week ]]> Applebee's Food Comes With Delicious "Use By" Sticker
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Consumerist-5043475 Fri, 29 Aug 2008 15:15:00 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5043475&view=rss&microfeed=true
<![CDATA[ Who's Smiling Now? Enzyte Scammer Gets 25 Years In Prison ]]> Steve Warshak, founder of the company responsible for "Enzyte," has been sentenced to 25 years in prison and ordered to pay a fine of $93,000, says the AP. U.S. District Judge S. Arthur Spiegel also ordered the company, along with other defendants, to forfeit more than $500 million that it bilked from consumers.

According to federal prosecutors the scam involved preying on customer's reluctance to admit that they had ordered the "male enhancement" pills. Customers ordered the pills, but were unable to cancel or get a refund. A former VP of the company testified that Warshak required customers to provide notarized documents from a doctor proving that they had small genitals in order to get a refund.

If customers complained, he said, employees were instructed to "make it as difficult as possible" for them to get their money back. In some cases, Teegarden said, Warshak required customers to produce a notarized statement from a doctor certifying Enzyte did not work.

"He said it was extremely unlikely someone would get anything notarized saying they had a small penis," Teegarden said.

The judge had strong words for Warshak:

"This is a case about greed," Spiegel said as he reviewed the case. "Steven Warshak preyed on perceived sexual inadequacies of customers."

Warshak's 75-year-old mother was also sentenced to jail time, but it's unlikely that she will serve it because she's 75 and has cancer. Meanwhile, Warshak has 30 days to report to prison.

Ohio company owner gets 25 years in fraud case [Associated Press]

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Consumerist-5043005 Thu, 28 Aug 2008 12:03:35 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5043005&view=rss&microfeed=true
<![CDATA[ Enzyte's Steve Warshak (And His Mom) Found Guilty! ]]> con_warshakconvicted.jpg Hooray! Steve Warshak, the snake oil salesman responsible for Enzyte (and consequently for those awful "Smiling Bob" ads) was found guilty today of conspiracy to commit mail fraud, bank fraud, and money laundering. So was his mom.

Warshak could face more than 20 years in prison, while his company, Berkeley Premium Nutraceuticals, may have to "forfeit tens of millions of dollars," according to the Associated Press. We don't have any info on the sentence his mom could receive.

Prosecutors claimed customers were bilked out of $100 million through a series of deceptive ads, manipulated credit card transactions and the company's refusal to accept returns or cancel orders. They said unauthorized credit card charges generated thousands of complaints over unordered products.
Interestingly, Warshak's lawyers argued that Berkeley "suffered from customer service that didn't keep pace with the company's rapid growth from a one-person startup in 2001 to 1,500 employees in 2004." If that's true, it should serve as a perfect illustration of just how badly you can damage a company by not paying attention to customer service. But c'mon, this is Berkeley Premium Nutraceuticals, we don't believe anything they say.

(Thanks to Ken!)

"Enzyte Maker Found Guilty of Fraud" [AP]

RELATED
Previous articles about Enzyte and Steve Warshak

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Consumerist-359954 Fri, 22 Feb 2008 23:14:00 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=359954&view=rss&microfeed=true
<![CDATA[ Former VP Admits "Enzyte Male Enhancement" Ads Are Complete Fiction ]]> If your BS detector doesn't already go off when you watch commercials for Enzyte "Natural Male Enhancement," then listen to what a former vice president of the company that manufactured the product had to say about it:

James Teegarden Jr., the former vice president of operations at Berkeley Premium Nutraceuticals, explained Tuesday in U.S. District Court how he and others at the company made up much of the content that appeared in Enzyte ads.

He said employees of the Forest Park company created fictitious doctors to endorse the pills, fabricated a customer satisfaction survey and made up numbers to back up claims about Enzyte's effectiveness.

"So all this is a fiction?" Judge S. Arthur Spiegel asked about some of the claims.
"That's correct, your honor," Teegarden said.

The company's founder, Steve Warshak, is on trial, facing 20 years in prison and millions of dollars in fines if convicted. More goodness from the VP:
When customers ordered a product, the company's goal was to keep charging their credit cards for as long as possible, Teegarden said.

He said first-time customers were automatically enrolled in a "continuity program" that sent Enzyte to their homes every month and charged their credit cards without authorization.

"Without continuity, the company wouldn't exist," Teegarden said. "It was the sole profit of the business."

If customers complained, he said, employees were instructed to "make it as difficult as possible" for them to get their money back. In some cases, Teegarden said, Warshak required customers to produce a notarized statement from a doctor certifying Enzyte did not work.

"He said it was extremely unlikely someone would get anything notarized saying they had a small penis," Teegarden said.

What a jackass. Here's the worst part. In order to keep the company from losing its ability to accept credit card payments, they would make small unauthorized charges on their customer's credit cards. This made it appear to Visa and Mastercard that a smaller percentage of their transactions were resulting in charge backs, and allowed them to keep accepting new customers. Evil.

Former exec: 'Enzyte' ads all lies [Cincinnati Enquirer via Fleshbot (NSFW)]

RELATED
"Jury Selection For Enzyte Trial Started Today"

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Consumerist-350133 Tue, 29 Jan 2008 11:57:59 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=350133&view=rss&microfeed=true
<![CDATA[ Jury Selection For Enzyte Trial Started Today ]]> con_goodbyesmilingbob.jpg Jury selection began today for the federal trial against the man, his mom, and the business associates responsible for the "male enhancement" supplement Enzyte, reports WKRC in Cincinnaaa-ti. The charges against Steve Warshak and his Berkeley Premium Nutraceuticals company include "committing wire and mail fraud, money laundering, and misbranding." No mention of creating what's possibly the world's most irritating TV ad, but we guess that crime is so great that it's being left for hell to sort out.

The company, based in Forest Park, is best known for the male enhancement supplement Enzyte and it's spokesperson, "Smiling Bob".

The 84 page indictment accuses the company of lying about the effectiveness of its products and side effects, and well as its money-back guarantee. The company owners are also accused of making millions of dollars by charging customers credit cards without their approval. The indictment claims customer loss tops $100 million dollars.

What we can't figure out is why Enzyte is still being advertised on late night cable TV every weeknight—on reruns of "Frasier" of all things.

"Company Behind "Smiling Bob" On Trial" [WKRC-TV Cincinnati]
(Thanks to David!)
(Photo of vengeful lion: Getty)

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Consumerist-344092 Fri, 11 Jan 2008 19:50:53 EST Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=344092&view=rss&microfeed=true