• enterprise

    Enterprise EECB Saves Man From Unjustly Paying $560 For Bumper Scratch

    Enterprise Car Rental charged Mike $560 for a scratch on the bumper he felt was unfair, but after he followed The Consumerist's instructions on sending an Executive Email Carpet Bomb (EECB), all that changed. "Long story short," he writes, "Within ONE DAY, that email was forward with highlights , such as URGENT -PLEASE RESOLVE, and ultimately reached the northeast manager, who called me and apologized profusely for their poor handling of the situation, and WAIVED ALL charges ($560 for repairs). done..all wiped... GONE!!! THANK you for publishing that thread.. it absolutely positively works!!!"

    So, if the low-level peons are ripping you off, try appealing to the higher authorities, en-masse, via EECB.
    (Photo: Alexis Deadly)

    1:33 PM on Fri Nov 7 2008
    By Ben Popken
    6,512 views, 38 comments

    Most discussed okinawadato: reviled? ERAC is most definitely a nightmare. Now that we have gotten the business side's opinion, here's the consumer's: 1. Don't be more »

  • phone numbers

    Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

    Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success. More »

    9:43 AM on Fri Nov 7 2008
    By Ben Popken
    13,270 views, 17 comments

    Most discussed caholla: Awww....I had one of those little telephones when I was a kid. When you'd pull it with the string it more »

  • call andy taylor

    Contact Enterprise CEO Andy Taylor

    I've always found Enterprise to have stellar service, but if for some reason you should have an issue not resolvable at the branch or through regular customer service, here's the contact info for their CEO Andy Taylor. More »

    12:19 PM on Tue Aug 26 2008
    By Ben Popken
    1,598 views, 10 comments

  • enterprise

    Enterprise Tells Post-Op Patient To Drive 400 Miles On A Faulty Tire

    Enterprise wouldn't replace Melissa's rental car even after a mechanic declared the tire on her current car "unrepairable," and warned that it would be unsafe to drive 400+ miles back to New York from Rochester on a donut spare. Enterprise told Melissa to spend the day repairing the car at a garage at her own expense. Melissa, who was recovering from surgery, asked to swap her broken car for one that worked, a request Enterprise repeatedly denied. More »

    2:00 PM on Sat Aug 23 2008
    By Carey
    27,106 views, 74 comments

    Latest by bougatsa: oops, to the OP, I get your point of view, but sometimes sticking to principles causes more trouble than biting more »

  • When Animals Attack

    Help, A Colony Of Ants Attacked My Enterprise Rental Car And Ruined My Vacation!

    Steven was enjoying his drive down the California coast in his Enterprise rental car when he noticed a few ants marching across his dashboard. Before long, he "saw a large ant colony coming out of the inside of the car door." More »

    5:30 PM on Sat Aug 2 2008
    By Carey
    17,866 views, 54 comments

    Latest by junglee069: i rented at enterprise from dfw and drove down to houston. when leaving from houston - was only there for more »

  • above and beyond

    USAA Lays Smackdown On Shady Enterprise Rental

    USAA is like a unicorn in a pack of walruses: a financial services company that truly cares about its customers and really helps them out. Not as some kind of lucky exception, but as a matter of policy. Reader "Mary Marsala With Fries'" story, about how USAA opened up several cans of whoop-ass on an Enterprise facility that was trying to screw her over on charges, is yet further proof. More »

    10:00 AM on Thu May 22 2008
    By Ben Popken
    13,018 views, 98 comments

    Latest by KitCabbie: I have been a USAA member for almost years now. When I changed over from Geico (uugh) they did more »

  • customer service

    Enterprise Car Rental Corporate Email Address Formats

    Some email address formats for Enterprise car rentals:

    firstname.middleinitial.lastname@erac.com
    firstinitial.lastname@erac.com
    firstinitiallastname@erac.com

    11:00 AM on Mon Mar 24 2008
    By Ben Popken
    2,239 views, 1 comment

  • complaints

    Dinged For Enterprise Car Rental Dent

    Shawn writes:

    About 3 weeks ago I had a job interview in California- I currently live in Philadelphia. The employer reserved a rental car for me with enterprise so I could get around town, with his credit card. I had a long flight with a lay over, and didn't arrive at Enterprise until about 2 o clock Philadelphia time. There was a long line, and after about a half hour I was taken back and shown a Chevy Aveo. She handed me papers to sign saying there was no damage to the car, and that I would pay an additional 10$ a day for being 23 years old. I walked around the car, and didn't see anything. I was eager to get to my hotel and go to bed, so I signed the papers and left.

    I used the car to get to my job interview, to my hotel, and back to the airport. Everything was in about a 5 mile radius of each other. I returned the car on Sunday with a full tank of gas. When I returned the car, I pulled up and started to take out my bags. The gentleman asked me how the car was and checking the car over for damage. After a few minutes, they told me I had to sign some papers for the damage to the car. I read the Consumerist a lot and a siren went off in my head...

    More »

    4:00 PM on Fri Feb 8 2008
    By Ben Popken
    27,389 views, 79 comments

    Latest by Haughey6: There is a technique I learned for checking minor dents while I was a police officer, when we could be more »

  • car rentals

    No Rentals Left? Pricematch With A Rival

    During my break I made a reservation to rent a car from Enterprise. My flight was delayed and when I got to my destination, all Enterprise's cars were gone. However, they did tell me that AVIS was price-matching Enterprise's rates and so I was able to go over to the AVIS desk and get a car for roughly the same price. This was a good thing too as it was holiday time and otherwise I would be paying roughly triple. So, something to remember if you ever find yourself in a similar situation, call up one of the rental places "co-optetitors" and see if they'll give you a similar car for similar price. As for the logic behind them taking your reservation only to sell it out from under you, well, that's a story for another day.(Photo: Marike79)

    2:20 PM on Mon Dec 31 2007
    By Ben Popken
    1,614 views, 16 comments

  • deals

    385 Car Rental Discount Codes

    Here's about 385 working discount codes and coupons for National, Enterprise, Budget, AVIS, and HERTZ, courtesy of Fat Wallet. The post says they're all tested as of 6/30/07. If you have trouble using any of the codes, read through the pages of messages for tips and pointers.

    1:35 PM on Fri Jul 6 2007
    By Ben Popken
    20,529 views, 7 comments

    Latest by SOOKE: I'm always amazed at how cheap it is to rent a car, especially if you decline the extra insurance. For example, more »