Sometimes it takes a crisis to learn what kind of community you have supporting you. When Jason wrecked his car, he took a bus over to Enterprise to rent a temporary replacement. For some reason, his debit card didn’t work in their machine. Punching in the numbers wasn’t an option, since their equipment wasn’t set up for Card Not Present transactions. He was forced to rely on and bond with his friends. [More]
We now live in a brave new world of unmanned tollbooths. B, for one, is not a fan. He rented a car recently, and Enterprise didn’t make EZ-Pass transponders available to customers. He crossed a bridge that had two options for paying its toll: automatically charged to your license plate through the mail, or EZ-Pass. Since it was a rental, he got slapped with a $18 convenience fee for the toll on just one bridge. [More]
Dan isn’t a germaphobe exactly, but… well, maybe he kind of is. Airports are places where germs from all over the world get to meet and infect people in new and exciting ways. At the Enterprise car rental counter, the agent behind the desk would shake hands with every person in line, and this made him uncomfortable. He avoided the handshake, but wondered what other people would do. [More]
Dan chose Enterprise to rent a van for his spring break vacation because the company offered the lowest price. What they couldn’t offer him was a van. Somewhat naively, he thought that using Enterprise’s online reservation system to reserve a vehicle would result in an actual vehicle being rented to him. No such luck. Now he’s left scrambling for a vehicle large enough to accommodate everyone on his trip. [More]
Andrew is plagued by robocalls.The thing is, they’re not for a political candidate or a shady credit card scam. The calls are coming from Alamo/National Rent-A-Car, and Andrew has no idea why. He’s never rented a car from them, but that hasn’t stopped them from robocalling. A lot. [More]
New safety innovations for automobiles can be impressive. Side-curtain airbags are a great development for protecting people in a side-impact crash, and are standard on many models, including the Chevrolet Impala. Unless you’re driving an Impala in the Enterprise Rent-A-Car fleet, in which case the airbags were never installed in order to save Enterprise $175 per car. This wasn’t really a problem until Enterprise went to sell their used Impalas, and sort of forgot to tell people that the airbags had been removed.
Enterprise wouldn’t replace Melissa’s rental car even after a mechanic declared the tire on her current car “unrepairable,” and warned that it would be unsafe to drive 400+ miles back to New York from Rochester on a donut spare. Enterprise told Melissa to spend the day repairing the car at a garage at her own expense. Melissa, who was recovering from surgery, asked to swap her broken car for one that worked, a request Enterprise repeatedly denied.
Steven was enjoying his drive down the California coast in his Enterprise rental car when he noticed a few ants marching across his dashboard. Before long, he “saw a large ant colony coming out of the inside of the car door.”