Some days it’s hard to motivate yourself to go to the mall to shop, it’s just easier to shop online. We’ve all had those days, okay, maybe it’s just me, but still, tendencies like that are creating a problem of sorts for retail workers. The more efficient we’re becoming at buying our goods, the fewer retail workers are needed a new report shows. [More]
It isn’t just every parent’s nightmare: it’s the nightmare of every human being with a functioning soul. Police in Florida say that a stranger attacked a 9-year-old girl in the ladies’ rest room of a Best Buy store on Friday night while her mother was paying for her purchases. Another customer heard her screams, and witnesses say that employees and other bystanders rushed in to save the child. [More]
Sure, an employee might flirt with customers here and there, and maybe ask one out on occasion. When someone isn’t interested, though, it’s time to drop the matter. And when they remind you more than once that they’re under age, it’s really time to drop it. Such subtleties were not obvious to a 33-year-old AT&T store worker who wouldn’t stop texting a 16-year-old who came in one day to get his iPhone fixed. [More]
Pennsylvania Walmart employees scored another victory against the company in their case that accused the company of substandard labor practices. A state Superior Court judge panel denied Walmart’s appeal of a $187.6 million judgment in 2006. [More]
Have you ever wondered what goes through the mind of a clerk behind the register at your favorite bookstore which is being liquidated in a bankruptcy sale? What do they make of all of it? What are their hopes and dreams? Are they just mentally picturing making everyone’s head explode? Well nows your chance to plumb those depths, as McSweeny’s has published a humorous open letter written by an employee at one of these stores *cough* Borders *cough*. [More]
They’re not paying you minimum wage to be a hero. [More]
The funny thing about a service economy, writes Peggy Noonan at the Wall Street Journal, is that it’s created a world where people who interact with the public are deliberately trained to be rude and compassionless. She thinks it’s partly because we threw out manners right as we reached a cultural moment where we interact with strangers more than ever. But that’s only part of it–she also notes that clerks are trained to get in your face and aggressively push for higher sales, and that the dreaded “Dead Face”–that stony look that’s used to shut down any communication at all–is probably taught by consultants as an efficient way to handle people. [More]
The Goodwill in Washington Iowa fired a thirty-year-old employee with Down syndrome after his mother bought him a $3 shirt. Goodwill initially refused to sell the shirt because of a policy banning employees from making purchases on days they were working. Another employee intervened and approved the sale after the employee’s mother explained both that she was a family member and not an employee, and that the employee with Down syndrome had no interest in buying clothes. When the employee reported to work the next day, he was fired. [More]
A former PetSmart employee says he was terminated for “theft of services” after he brought his dog to work on an overnight shift that he was doing as a favor to the store manager — and left the dog in the pet day care facilities. No other employee was working at the time, so he was supervising his own pet. Should this count as “theft?” [More]
Gift cards may encourage spending, but they also make it easy for employees to steal, writes the New York Times.
Among the variations of such crimes, cashiers often do fake refunds of merchandise and then, with the amount refunded, use their registers to electronically fill gift cards, which they take. Or sometimes when shoppers buy gift cards, cashiers give them blank cards and then divert the shoppers’ money onto cards for themselves.
The employees at the Macy’s in Washington, DC, sure were helpful earlier today! They showed customers where they could park for up to two hours while they shopped. Unfortunately, it turns out Macy’s employees are not well-versed on parking rules in DC, and the manager there doesn’t really think it’s Macy’s problem. [More]
Here’s a testimonial from a former Bank of America customer assistance employee. She was fired on Monday for offering repayment plans to too many customers, even those who “deserved” the 29.99% APR for making late payments. After hearing her story, you might conclude that this job was never a good fit for her skills. The next time you run up against a dead-sounding CSR, though, remember that people like Jackie don’t make for profitable collections department employees, which is why they don’t stick around for long. [More]
Geek Squad Agent Doesn't Have Time To Look For Multimeter, Let's Just Send Off Laptop For 3 Weeks Instead
The usefulness of Best Buy’s Geek Squad depends entirely on the competence of the employee you get when you go in for help, and unfortunately Scott landed one of the lazier ones. Here’s his sales pitch to Scott over a laptop that wouldn’t start: “It’s going to take at least 10 minutes for me to get the multimeter or another adapter. It’s going to be a problem inside the computer, let’s just send it in.”
A North Carolina Honeybaked Ham store manager was shot in an attempted store robbery in April, and has been recovering on worker’s compensation since the shooting. Now that his benefits have run out, the store very thoughtfully has terminated his employment. (Update: Honeybaked Ham sent us a statement with their take on this situation, which is appended at the end of this post.)
Gizmodo paired up a former Best Buy employee with a professional illustrator and created a taxonomy of seven Best Buy employees you’re likely to meet whenever you shop there. The two who probably get the most coverage on our site (and who are probably the most annoying in general): Pervy Geek Squad Guy and Slick Careerist Manager.