(yooperann)

American Airlines CEO Denies Claims Of Industry Collusion

While the Department of Justice investigates the possibility that airlines colluded to keep ticket prices high, the top executive at American Airlines is trying to assure his employees that the company did nothing wrong. [More]

(Adam Fagen)

Victoria’s Secret Plans To End On-Call Scheduling

Employees at Victoria’s Secret will no longer have to call in to find out if they’ll be hawking lotions, perfumes, bras, underwear and other products on any given day, as the company plans to end its use of on-call scheduling. [More]

(Håkan Dahlström)

IKEA Raising Minimum Wage Again, This Time To $11.87/Hour

Almost exactly a year after IKEA announced it would raise the hourly starting wage for employees from $9.17 to $10.76, the furniture retailer says it will give workers another 10% pay boost. [More]

(Patrick)

Instacart Gives Shoppers Employee Status, Says It’s To Improve Customer Experience

App-based, on-demand services make it easy to order a variety of products and services, and many of the workers who bring you those services are full- or part-time contractors. Some companies, like on-demand ride providers Uber and Lyft, are actively fighting in court to not be forced to give their workers “employee” status. Another company, shopping service Instacart, is proactively making their grocery pickers in some states employees. [More]

(Patrick)

Walmart’s Key To Happy Employees: Relaxing The Dress Code, Making Sure Stores Aren’t Freezing

In an effort to show employees – and the rest of the world – that it cares, Walmart says it plans to address worker concerns by relaxing its dress code and making stores warmer. [More]

Walmart Raising Hourly Wages For 100,000 Specialty Department Employees

Walmart Raising Hourly Wages For 100,000 Specialty Department Employees

Four months after Walmart began raising wages for around 40% of its workers, the nation’s largest retailer is announcing another round of pay increases affecting around 100,000 additional employees. [More]

(frankieleon)

Uber, Lyft Trying To Convince Courts That Drivers Are Not Employees

What’s the difference between a contractor working for you and an employee? Often, an employee will receive benefits like health insurance and workers compensation if something goes awry, among other things, while a contractor is hired to do one job and that is it. Uber and Lyft don’t want their drivers to fall into the employee category and be responsible for all that entails, but thus far they haven’t been able to sway the courts to see it their way. [More]

EEOC: Company Forced Employees To Practice Onion-Based Religion

EEOC: Company Forced Employees To Practice Onion-Based Religion

This could just be a regular story about a company allegedly using its power over employees to force them to practice a specific religion until the Equal Employment Opportunity Commission intervened, and that would be interesting enough. However, an EEOC lawsuit alleges that the owners of a Long Island health insurance company forced employees to practice a belief system started by a relative. [More]

Consumers’ Evolving Shopping Habits Mean There Aren’t As Many Jobs In Retail

Consumers’ Evolving Shopping Habits Mean There Aren’t As Many Jobs In Retail

Some days it’s hard to motivate yourself to go to the mall to shop, it’s just easier to shop online. We’ve all had those days, okay, maybe it’s just me, but still, tendencies like that are creating a problem of sorts for retail workers. The more efficient we’re becoming at buying our goods, the fewer retail workers are needed a new report shows. [More]

Best Buy Shoppers And Employees Save 9-Year-Old Girl From Violent Attacker

Best Buy Shoppers And Employees Save 9-Year-Old Girl From Violent Attacker

It isn’t just every parent’s nightmare: it’s the nightmare of every human being with a functioning soul. Police in Florida say that a stranger attacked a 9-year-old girl in the ladies’ rest room of a Best Buy store on Friday night while her mother was paying for her purchases. Another customer heard her screams, and witnesses say that employees and other bystanders rushed in to save the child. [More]

(hanapbuhay)

Getting Your iPhone Fixed Is Not An Invitation To Be Sexually Harassed

Sure, an employee might flirt with customers here and there, and maybe ask one out on occasion. When someone isn’t interested, though, it’s time to drop the matter. And when they remind you more than once that they’re under age, it’s really time to drop it. Such subtleties were not obvious to a 33-year-old AT&T store worker who wouldn’t stop texting a 16-year-old who came in one day to get his iPhone fixed. [More]

Court Denies Walmart Appeal Of $187.6 Million Judgment

Court Denies Walmart Appeal Of $187.6 Million Judgment

Pennsylvania Walmart employees scored another victory against the company in their case that accused the company of substandard labor practices. A state Superior Court judge panel denied Walmart’s appeal of a $187.6 million judgment in 2006. [More]

An Open Letter To You From An Employee At A Liquidating Bookstore

An Open Letter To You From An Employee At A Liquidating Bookstore

Have you ever wondered what goes through the mind of a clerk behind the register at your favorite bookstore which is being liquidated in a bankruptcy sale? What do they make of all of it? What are their hopes and dreams? Are they just mentally picturing making everyone’s head explode? Well nows your chance to plumb those depths, as McSweeny’s has published a humorous open letter written by an employee at one of these stores *cough* Borders *cough*. [More]

Walmart Worker Gets Run Over Trying To Stop Robbery

Walmart Worker Gets Run Over Trying To Stop Robbery

They’re not paying you minimum wage to be a hero. [More]

Is Rudeness Inevitable In A Service Economy?

Is Rudeness Inevitable In A Service Economy?

The funny thing about a service economy, writes Peggy Noonan at the Wall Street Journal, is that it’s created a world where people who interact with the public are deliberately trained to be rude and compassionless. She thinks it’s partly because we threw out manners right as we reached a cultural moment where we interact with strangers more than ever. But that’s only part of it–she also notes that clerks are trained to get in your face and aggressively push for higher sales, and that the dreaded “Dead Face”–that stony look that’s used to shut down any communication at all–is probably taught by consultants as an efficient way to handle people. [More]

Goodwill Fires Worker With Down Syndrome After His Mother Buys Him A $3 Shirt

Goodwill Fires Worker With Down Syndrome After His Mother Buys Him A $3 Shirt

The Goodwill in Washington Iowa fired a thirty-year-old employee with Down syndrome after his mother bought him a $3 shirt. Goodwill initially refused to sell the shirt because of a policy banning employees from making purchases on days they were working. Another employee intervened and approved the sale after the employee’s mother explained both that she was a family member and not an employee, and that the employee with Down syndrome had no interest in buying clothes. When the employee reported to work the next day, he was fired. [More]

Is Bringing Your Dog To Work At PetSmart "Theft Of Services?"

Is Bringing Your Dog To Work At PetSmart "Theft Of Services?"

A former PetSmart employee says he was terminated for “theft of services” after he brought his dog to work on an overnight shift that he was doing as a favor to the store manager — and left the dog in the pet day care facilities. No other employee was working at the time, so he was supervising his own pet. Should this count as “theft?” [More]

Stores Worried About Employees Using Gift Cards To Steal

Stores Worried About Employees Using Gift Cards To Steal

Gift cards may encourage spending, but they also make it easy for employees to steal, writes the New York Times.

Among the variations of such crimes, cashiers often do fake refunds of merchandise and then, with the amount refunded, use their registers to electronically fill gift cards, which they take. Or sometimes when shoppers buy gift cards, cashiers give them blank cards and then divert the shoppers’ money onto cards for themselves.