At IKEA, 'In Stock' Doesn't Mean 'We'll Actually Get It Down For You'

At IKEA, 'In Stock' Doesn't Mean 'We'll Actually Get It Down For You'

Michael wanted to drop $600 on a pair of wardrobes from IKEA, and even called ahead before driving out to the store to make sure the items were there. When he arrived, though, he learned that “in stock” doesn’t actually mean “you can purchase it today,” because someone would have to get a new pallet of wardrobes down from an upper level of the warehouse. That wasn’t going to happen: a warehouse manager told Michael that they’d rather lose Michael’s business rather than risk the safety of employees. While this emphasis on worker safety is refreshing, Michael thinks it’s unfair. [More]