Here’s proof that bad customer service, like haggling and buyer’s remorse, is a universal human condition. A woman in Brisbane, Australia saw an ad for 50% off the bill at Casa Flamenco, a local restaurant, so she and some friends went out for dinner. The experience wasn’t good—untrained waiter, mediocre food, small servings, long wait time, and despite the half-off coupon the meal was surprisingly expensive for the value. The woman—a restaurant marketer—wrote a polite email to the restaurant with some professional feedback and suggestions on how to improve service.
It’s good to know Sprint is taking your concern very seriously these days. When Peter tried to get a corporate discount for his company, Sprint told him sure, then told him no because he already had a discount with them. He wrote back and pointed out that he was told the corporate discount would be in addition to the existing one, at which point he received the following helpful email.
Reader X sends us an internal email chain that was accidentally forwarded by some executives at Beaner’s Coffee.
Amazon sent out some unexpected bundles of email joy earlier this week, when it let unsuspecting couples know that not only did they have a baby gift registry, but that someone had bought them something off of it. Julee writes, “I was shocked to find out we were expecting a child. So was my husband. And that someone had been stalking us online early enough in the process to know to buy us a gift!” She asked her married friends and found out that they, too, had received similar good news. Babies for everyone! Hooray!
Don’t worry avid gamers, Walmart has “received your request to cancel” your pre-ordered copy of Super Smash Bros. Brawl for the Wii. Oh, you didn’t ask to cancel the order, you say? $19.82 is an amazing price for a $50 game?
A reader has forwarded us an obnoxious notice from US Airways that explains how they “reward” their frequent flyer program members: by charging them $25 if they’re not active enough. So what are the best ways to remain active without spending $25 or making an unnecessary ticket purchase?
Oh, how embarrassing. Travel writer Christopher Elliott signed up for StumbleUpon and due to some pre-checked boxes and a programming error, accidentally invited everyone he had ever emailed to join StumbleUpon.
Several of our readers received this email from Best Buy, explaining that they won’t be honoring a mistake in the upcoming September 23, 2007 Best Buy ad.