Help, StubHub Never Delivered My Tickets!

Help, StubHub Never Delivered My Tickets!

Vinay’s StubHub tickets to see Lady Gaga never arrived in his inbox, but StubHub insists that they delivered the goods and refuses to issue a refund. StubHub’s only communication with Vinay was a short confirmation email promising that the real tickets would arrive via SubHub’s e-LMS system. The tickets still hadn’t arrived the day of the concert, and armed with only a confirmation email in hand, Vinay was turned away from the venue.

Hey, Digital River, Try Reading Your Customer Service Email

Hey, Digital River, Try Reading Your Customer Service Email

Reader Lance emailed Digital River to opt-out of the automatic license renewal that came with his three-year subscription to BitDefender Antivirus. Rather than read Lance’s email, Digital River instead decided to cancel his entire purchase. After throwing several protest emails into Digital River’s customer service void, Lance decided to accept the refund so he could buy a different antivirus package. Except now, the refund is nowhere to be found…

Email Addresses For Microsoft Executives

Email Addresses For Microsoft Executives

It’s not uncommon to run into a dead end when trying to resolve your Xbox 360 or Xbox Live issues with the official customer support channels, which is why sometimes you have no recourse other than to try to get the attention of the executives at Microsoft. Here are some addresses to try, culled from the Penny Arcade forums.

JC Penney Emails You To Let You Know They Won't Email You

JC Penney Emails You To Let You Know They Won't Email You

Reader psionix bought some PJ’s from JC Penney for his wife and, upon checkout, chose not to receive any emails from JC Penney. The retailer then emailed him to let him know that they won’t be emailing him, and asked him to fill out a survey on why he didn’t want to receive any emails from them. Here’s what they sent:

United Promises There's No Fee, Then Takes $150 Out Of Your Account

United Promises There's No Fee, Then Takes $150 Out Of Your Account

We all know that just because a rep on the phone promises you something, that doesn’t mean it’s necessarily true. But in Alan’s case, two different United reps both confirmed, repeatedly—he asked several times before completing the purchase and again before canceling—that he could cancel his tickets within 24 hours of purchase without paying a fee. A week after he canceled, he was hit with a $150 non-refundable fee that one United rep admitted was a new policy that wasn’t in writing—but United still refused to reverse it.

Petland Sends Really Snarky Email To Puppy Mill Protesters

Petland Sends Really Snarky Email To Puppy Mill Protesters

Who knew Petland could be so snarky? Here’s a really bitchy email Chris Beth, their director of Regional Operations, sent the head of a group of protesters who have been demonstrating outside a Petland store in Plano Texas over Petland’s alleged use of puppy mills. Bet he never thought it would end up on the internets:

Vonage Says Merry Christmas By Raising Rates On Cheapest Plan

Vonage Says Merry Christmas By Raising Rates On Cheapest Plan

William got an email from Vonage yesterday telling him they’re raising his bill starting in February.

GM's Prez Begs Customers To Plead On GM's Behalf

GM's Prez Begs Customers To Plead On GM's Behalf

Consumerist reader Darkrose writes, “I just got this in my e-mail. Thought you guys might be interested in it.” In the email, GM’s president Troy Clarke is in high PR mode, pointing out the grave consequences and emphasizing that GM wants not “a bailout but rather a loan that will be repaid.” We thought other readers who aren’t GM customers would find it interesting.

Alert: You Cannot Send A Drawing Of A Spider As Payment

Alert: You Cannot Send A Drawing Of A Spider As Payment

David didn’t have the money to pay his account (for some mystery service—we don’t know what), so he decided to see if they’d accept a drawing instead. Turns out they won’t. The email exchange that follows is hilarious, and much more entertaining for both parties than the old put-the-wrong-check-in-the-envelope trick.

Verizon: 'You've Earned A New Phone' (Just Not From Us)

Verizon: 'You've Earned A New Phone' (Just Not From Us)

Is this Verizon promotional email being over-enthusiastic with its subject line, or is it actually misleading? A phrase like “you’ve earned a new ___” doesn’t usually get followed up with, “Just pay us anywhere between $100-$200 for it,” unless it comes from a scam vacation offer. Or Verizon. As Bryan notes in his email to us, “The subject line must mean something like when you tell Verizon, ‘You’ve earned my suspicion and contempt.’”

Aflac Accidentally Introduces 624 Strangers To Each Other Via Mass Email

Aflac Accidentally Introduces 624 Strangers To Each Other Via Mass Email

We’d hoped that Activision’s blunder would be the last one, but it turns out the HR department at Aflac can’t find the BCC field either. Reader Corey writes in to let us know he just received an email addressed to him and 623 other people who were interested in jobs with the insurance company. Our guess is some of the recipients won’t be so interested in a career with a company that doesn’t care about the privacy of its employees. After the jump, a quick guide to obscuring other recipients’ email addresses so this doesn’t happen again.

J.Crew Apologizes For Bad Website, But That's All They Do

J.Crew Apologizes For Bad Website, But That's All They Do

A dozen readers (and probably a couple of PR flacks) must have forwarded us J.Crew’s email today, in which the CEO and president of the company extend a mutual apology for the non-workingness of their “enhanced” website and call center. Oddly, the email simply asks customers to “bear with us” but doesn’t offer any discount or sale. Well, maybe they figured driving more traffic to a broken site would only make things worse.

Citi Announces One Of Its 'Bold Steps': Stricter Rules On Student Loans

Citi Announces One Of Its 'Bold Steps': Stricter Rules On Student Loans

Two readers have forwarded us a second email sent out by Citibank today, but it’s not another vaguely worded PR blast from the CEO. Instead, this one announces that Citibank is adopting the zero-tolerance approach to late payments favored by the credit card industry—miss a payment due date and you’ll lose any interest rate discount(s) you currently enjoy.

Citi CEO Emails To Inform You Of Citi's "Bold Steps," Neglects To Tell You What The "Bold Steps" Are

Citi CEO Emails To Inform You Of Citi's "Bold Steps," Neglects To Tell You What The "Bold Steps" Are

Reader Ben writes:

http://consumerist.com/2008/04/01/heres-how-the-newegg/

Here’s how the Newegg email address was spoofed on the Creative forum over the weekend: Creative has a security protocol in place where you have to verify your email address before you can post. However, after you publish a post you can go back and change your address to anything you like. You won’t be able to verify the spoofed address and therefore won’t be able to post anything new—but anything you already posted will now display the spoofed address. Maybe you can get Daniel_K to fix your forum boards, Creative. (Thanks to Jawaad!)

The Man Who Owns DoNotReply.com Knows All The Secrets Of The World

The Man Who Owns DoNotReply.com Knows All The Secrets Of The World

If your company is in the habit of using a “donotreply.com” address in the “From” field of its emails, you might want to forward your IT department this entry from the Washington Post’s “Security Fix” blog—when customers don’t pay attention and reply to a “donotreply.com” email address, it goes to Chet Faliszek, a programmer in Seattle who registered the domain seven years ago.

With the exception of extreme cases… Faliszek says he long ago stopped trying to alert companies about the e-mails he was receiving. It’s just not worth it: Faliszek said he is constantly threatened with lawsuits from companies who for one reason or another have a difficult time grasping why he is in possession of their internal documents and e-mails.

How To Find Executive Contact Information Using Google Finance And Your Brain

How To Find Executive Contact Information Using Google Finance And Your Brain

People often write to us and ask “Hey do you have such and such a company’s email address? I didn’t see it on your website.”