Here’s the problem with Gmail: so many people use it that a mistyped e-mail address probably will not result in a bounced message. It will result in your message going to the wrong person, since nearly every derivation of a name is probably a working address.
BJ received the coupon at left, offering $9.99 off at Heartland America on September 9 (9/9/09, get it?) Which would be great if they had mailed it to him before 10 AM on September 10th. “Looks like if I want to use the coupon I will need to build a time machine,” he wrote.
Why, in a rational world, does spam continue to exist? Because someone you know—or maybe it’s you—has actually tried to buy something from it, a new study finds. Find that person and beat him (or yourself) with a stapler.
Jiffy Lube agreed to pay Alison over $250 after botching routine work that forced her to interrupt her road trip for emergency car repairs. Alison’s mechanic said that Jiffy Lube’s attempted transmission fluid flush could have caused “catastrophic car damage” if left unfixed. Jiffy Lube denied all responsibility until Alison fired off an Executive Email Carpet Bomb to C.E.O. Rick Altizer, who agreed not only to reimburse for the repairs, but refunded the original cost of the transmission fluid flush, and tossed in a few coupons for free oil changes.
Mark started getting promotional emails from Hilton over a year ago, and he’s tried all sorts of opt-out strategies:
An anonymous tipster provides the following contact info for the Kodak executive team.
We’ll give Unilever points for offering an exhaustive opt-out page that covers every conceivable form of communication you may be receiving from them. We’ll take all those points away, however, and award them a fail badge for creating the world’s longest, most labor intensive opt-out page you’ve ever seen.
We are open to putting the documents up to a vote. The rules people must do when on the site and what we must do, a two way thing. There will be Comment periods, a council that will help on future revisions.
Those wily Xbox 360 gremlins are at it again, and this time they’re cracking Michael’s game discs in little spokes along the inner ring of each disc. His customer service call went nowhere, naturally, so someone on the Penny Arcade forum where he posted his story suggested an Executive Email Carpet Bomb. The only problem is, it keeps getting sent back as spam.
Emailing a company about a product problem via their front-facing email address usually has about as much effect as wishing your way out of debt (just don’t tell the producers of The Secret). But Steve emailed Panasonic and instead of getting nothing or a generic response back, he actually ended up sending a series of emails back and forth with a product engineer who solved his consumer conundrum. Amazing! Here’s his story.
Somebody thinks we sell mannequins…