Consumerist: email addresses

Email Uhaul CEO Joe Schoen

Ben Popken — Mon, 01 Dec 2008 09:29:20 EST

The email address for the CEO of Uhaul, Joe Schoen, appears to be joe@uhaul.com. Useful in case his cellphone inbox is full.

Email Michael Dell

Ben Popken — Mon, 17 Nov 2008 21:11:40 EST

If you would like to contact the CEO of Dell to tell him how much you enjoy his company's products and services, his direct email address is Michael@dell.com. We've previously posted michael_dell@dell.com, and that, while it arrives at his office, does not go to him personally.

(Photo: Joi)

Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

Ben Popken — Fri, 07 Nov 2008 09:43:47 EST

Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.

Be sure to read our Ultimate Consumerist Guide to Fighting Back, a go-to handbook for the dissatisfied consumer. Once you've decided to go the executive customer service right, be sure you read this first so you know what to say when you call the corporate avatar of your choice.

The Consumerist Executive Customer Service Index

ACS
Adelphia
Air Tran
Alamo
Alaska Airlines
Allegiant
Aloha
Amazon
America West
American Airlines
American Express
Amtrak
Apple
ATA
AT&T
AT&T Wireless
Bank of America
Barnes and Noble
Bell Canada
Best Buy
Blizzard
Blockbuster
Blogger
Bloomingdales
Blue Cross/Blue Shield
British Airways
Borders
Busey Bank
Buy.com
Cablevision
Charter Communications
Chase
Circuit City
Citibank
Comcast
Continental
cox
Delta
Direc-TV
Discover Card
Dish
Disney
Ebay
Enterprise
Equifax
Experian
Fedex
Frontier Airlines
Fry's
Gamefly
Geek Squad
Georgia Power
Helio
Home Depot
Humana
HSBC
IKEA
ING Direct
Insight
Keybank
Lenovo
Loew's
Macy's
Microsoft (and Xbox)
Midwest Airlines
Motorola
National City
Nicors
Northwest Airlines
Norton
Office Depot
Office Max
Orbitz
Paypal
Pitney Bowes
Qwest
RCN
Regions Bank
Register.com
Ryan Air
Samsung
Seagate
Sears
Sirius
Skybus
Sony Ericcson
Spirit Airlines
Sprint
Sports Authority
Staples
Symantec
T-mobile
Target
Time Warner Cable
TransUnion
Uhaul
United Airlines
United Health Care
UNUM Life Insurance
UPS
US Airways
US Cellular
Verizon landline/DSL/Fios
Verizon Wireless
Vonage
Wachovia
Walmart
Washington Mutual
Wells Fargo

In the event you can't find the info you are looking for here, you can scan our backlog of contact info, or use Google to uncover the addresses yourself. In the event you find something we don't have, feel free to share at tips@consumerist.com.

Researched by Alex Jarvis
Last updated: 11/07/2008

Contact Buy.com Executive Customer Service

Ben Popken — Thu, 06 Nov 2008 11:16:28 EST

If you're having a problem with Buy.com and regular customer service can't or won't help you, here's a pack of escalated contact information to help kick your complaint to the top of the corporate pig-pile:

Buy.com
Neel Grover, CEO
neelg@buy.com
949-389-2000 x 2101
949-448-5400 (ask for Mr. Grover's office)
BuyServices Inc.
85 Enterprise, Suite 100
Aliso Viejo, CA92656

Fred Martin VP Customer Service
949-389-2000 x 2150
fredm@buy.com
Doug Pearce Director of Customer Service
dougp@buy.com

Steven A Blum, Chairman, Founder
(949) 443-1030
3 Ritz Cove Drive
Dana Point California 92629
or
3400 Toro Canyon Rd
Austin, TX 78746

Reach Time Warner Cable Executive Customer Service

Ben Popken — Tue, 04 Nov 2008 15:32:05 EST

If you've got a problem with Time Warner Cable regular customer service can't or won't solve, you can try escalating it to the Executive Care team in the Office of the President. This is updated contact information since we last posted it, information TWC was nice enough to provide to us directly!

TWC.COTP@twcable.com
203-328-0600 - option 2
Leader of Office of the President team: James Abott

(Photo: lymang)

Reach Gamefly Executive Customer Service

Ben Popken — Fri, 31 Oct 2008 11:04:09 EDT

Here's the info to escalate your complaint up to the top of the Gamefly corproate heap. Says the reader who sent this in, "I left a message and sent an email and 20 minutes later a manager called and fixed my problem in 5 minutes. It was like magic, delicious fairy sparkly consumery magic."

CEO: David Hodess
5870 West Jefferson Blvd
Suite J
Los Angeles, CA 90016-3109
(310) 660-6410
dhodess@gamefly.com

Reach DirecTV Executive Customer Service

Ben Popken — Thu, 02 Oct 2008 11:18:14 EDT

Here are some executive email addresses and phone numbers if you need to escalate an unresolved problem with DirecTV:

bruce.churchhill@directv.com, bbchurchhill@directv.com: EVP
john.murphy@directv.com, jfmurphy@directv.com: SVP, Controller, CAO
patrick.doyle@directv.com, ptdoyle@directv.com: SVP, CFO
HZBitew@directv.com: Heywot Bitew, Business Operation Analyst - 310-964-6508
eafilipiak@directv.com: Ellen Filipiak, Senior Vice President of Customer Relations

To send a valentine to DirecTV's CEO, Chase Carey, email chase.carey@directv.com.

The corporate switchboard is 310-964-5000. You might be able to get to his secretary by calling that number and saying, "Carey's office, please," in a professional and composed tone.

(Photo: (A3R) angelrravelor (A3R))

Reach 19 Blue Cross Blue Shield CEOs

Ben Popken — Thu, 18 Sep 2008 10:04:20 EDT

Here is the full contact information for 18 different Blue Cross Blue Shield CEOs. Name, address, phone number, and the contact info for their assistants. If you have an unresolved issue with one of these health insurance groups that regular customer service can't or won't solve, might want to give the appropriate honchos one the following list a holler.

Remember to be calm, polite, and concise. Be professional, they're looking for an excuse to write you off as a wingnut. Don't give them one. Follow our instructions for reaching executive customer service and/or how to write an effective complaint letter, and these secrets of a professional complaint letter writer, and you'll give yourself a much better chance of success.

Angela Braly
President and CEO Of WellPoint (oversees 13 BCBS plans)
Angela.Braly@Wellpoint.com
120 monument circle
Indianapolis, IN 46204
Mailpoint IN0104-a300
Phone: 317-488-6476
Fax: 317-488-6477
Assistants:
Lisa Moran
317-488-6480
lisa.moran@wellpoint.com
Linda McAdams
317-488-6489
linda.mcadams@wellpoint.com

G. N. (Arnie) Arnott
President and CEO
Saskatchewan Blue Cross
516 – 2nd Avenue North
Saskatoon, SK S7K 2C5 Canada
Phone: (306) 667-5271
Fax: (306) 664-1945
Email: aarnott@sk.bluecross.ca
Asst: Melanie Wilson
Phone: (306) 667-5270
Email: mwilson@sk.bluecross.ca

Tom Bowser
President and CEO
Blue Cross and Blue Shield of Kansas City
2301 Main Street
Kansas City, MO 64108
Phone: (816) 395-2001
Fax: (816) 395-2035
Email: tom.bowser@bcbskc.com
Asst: Marcia Zanko
Phone: (816) 395-2019
Email: marcia.zanko@bcbskc.com

Mark W. Banks, M.D.
CEO BlueCross and BlueShield of Minnesota
P.O. Box 64560
St. Paul, MN 55164-0560
3535 Blue Cross Road
St. Paul, MN 55122
Phone: (651) 662-8438
Fax: (651) 662-7767
Email: mark_w_banks@bluecrossmn.com
Asst: Mary Beth Olson
Phone: (651) 662-6679
Email: mary_b_olson@bluecrossmn.com

Sherry Cladouhos
President and CEO
BlueCross BlueShield of Montana
P.O. Box 4309
Helena, MT 59604-4309
560 North Park Avenue
Helena, MT 59601
Phone: (406) 444-8441
Fax: (406) 447-8607
Email: scladouhos@bcbsmt.com
Asst: Velma Dalton
Phone: (406) 444-8267
Email: vdalton@bcbsmt.com

Richard Boals
President and CEO
Blue Cross and Blue Shield of Arizona, Inc.
P.O. Box 13466
Phoenix, AZ 85002-3466
2444 West Las Palmaritas Drive
Phoenix, AZ 85021
Phone: (602) 864-4305
Fax: (602) 864-4200
Email: rboals@phx1.bcbsaz.com
Asst: Rebekah Mendez
Phone: (602) 864-4431
Email: rmendez@phx1.bcbsaz.com

Tim J. Crilly
President and CEO
Blue Cross and Blue Shield of Wyoming
P.O. Box 2266
Cheyenne, WY 82003-2266
4000 House Avenue
Cheyenne, WY 82001-2266
Phone: (307) 432-2701
Fax: (307) 432-2708
Email: tim.crilly@bcbswy.com
Asst: Carla Lofton
Phone: (307) 432-2706
Email: carla.lofton@bcbswy.com

Kenneth Martin
President and CEO
Pacific Blue Cross
P.O. Box 7000
Vancouver, BC V6B 4E1 Canada
4250 Canada Way
Burnaby, BC V5G 4W6 Canada
Phone: (604) 419-2021
Fax: (604) 419-2020
Email: kmartin@pac.bluecross.ca
Asst: Fran Darbyshire
Phone: (604) 419-2050
Email: fdarbyshire@pac.bluecross.ca

Steven S. Martin
President and CEO
BlueCross and BlueShield of Nebraska
P.O. Box 3248, Main P.O. Station
Omaha, NE 68180-0001
7261 Mercy Road
Omaha, NE 68180-0001
Phone: (402) 390-1810
Fax: (402) 398-3836
Email: steve.martin@bcbsne.com
Asst: Susan Unger
Phone: (402) 343-3546
Email: susan.unger@bcbsne.com

Raymond F. McCaskey
President and CEO
Blue Cross and Blue Shield of Illinois, Texas,
New Mexico and Oklahoma
300 East Randolph Street
Chicago, IL 60601-5099
Phone: (312) 653-6746
Fax: (312) 938-3657
Email: mccaskeyr@bcbsil.com
Asst: Lynne Recupido
Phone: (312) 653-6818
Email: recupidol@bcbsil.com

Bruce G. Bodaken
Chairman, President and CEO
Blue Shield of California
P.O. Box 7168
San Francisco, CA 94120-7168
50 Beale Street
San Francisco, CA 94105
Phone: (415) 229-5086
Fax: (415) 229-5056
Email: bruce.bodaken@blueshieldca.com
Asst.: Leslie Monahan
Phone: (415) 229-5096
Email: leslie.monahan@blueshieldca.com

D. Scott Ideson
President
Regence BlueCross BlueShield of Utah
P.O. Box 30270
Salt Lake City, Utah 84130-0270
2890 East Cottonwood Parkway
Salt Lake City, Utah 84121
Phone: (801) 333-5664
Fax: (801) 333-6516
Email: sideson@regence.com
Asst: Wendy Cowley
Phone: (801) 333-5290
Email: whcowley@regence.com

Mark Ganz
President & CEO
The Regence Group
P.O. Box 1071, E15A
Portland, OR 97207-1071
100 SW Market Street
Portland, OR 97201
Phone: (503) 226-8721
Fax: (503) 225-6797
Email: mbganz@regence.com
Asst: Denise Thayer
Phone: (503) 225-5228
Email: dethaye@regence.com

J. Bart McMullan, Jr., M.D.
President
Regence BlueCross BlueShield of Oregon
P.O. Box 1271
Portland, OR 97207 – 1271
100 SW Market Street
Portland, OR 97201
Phone: (503) 225-5351
Fax: (503) 226-8795
Email: jbmcmul@regence.com
Asst: Carol Brandt
Phone: (503) 225-6894
Email: csbrand@regence.com

John Stellmon
President
Regence BlueShield of Idaho
1211 West Myrtle, Suite 110
Boise, Idaho 83702
Phone: (208) 395-7703
Fax: (208) 395-7704
Email: jstellmon.id@regence.com
Asst: Terri Redmond
Phone: (208) 333-7823
Email: tredmond.id@regence.com

Mary O. McWilliams
President
Regence BlueShield
1800 Ninth Avenue, M/S S1600
Seattle, WA 98101
Phone: (206) 464-3756
Fax: (206) 287-5413
Email: mmcwilliams@regence.com
Asst: Paula Lyons
Phone: (206) 464-5524
Email: pjlyons@regence.com

Michael B. Unhjem
President and CEO
BlueCross BlueShield of North Dakota
4510 13th Avenue, S.W.
Fargo, ND 58121-0001
Phone: (701) 282-1327
Fax: (701) 282-1866
Email: mike.unhjem@bcbsnd.com
Asst: Mary Ann Schaan
Phone: (701) 282-1328
Email: maryann.schaan@bcbsnd.com

Robert Shoptaw
President and CEO
BlueCross and BlueShield of Arkansas
P.O. Box 2181
Little Rock, AR 72203
601 Gaines Street
Little Rock, AR 72201
Phone: (501) 378-2242
Fax: (501) 378-2037
Email: rlshoptaw@arkbluecross.com
Asst: Carolyn Henry
Phone: (501) 378-2243
Email: cjhenry@arkbluecross.com

Blue Cross Blue Shield of Georgia
Main #: (404) 842-8000
Fax #: (404) 842-8010
Main #: (866) 777-9636
Website: www.bcbsga.com
3350 Peachtree Road, NE
Atlanta, GA 30326-1040 USA

Ms. Monye Connolly
President of Blue Cross Blue Shield of Georgia
mmc6213@wellpoint.com
Direct: (404) 842-8509
Assistant: Tina

Ms. Tracy Healy
Staff Vice President of Finance
tracy.healy@wellpoint.com
Assistant: Lisa

Ms. Amy Odom
Staff Vice President of Staff Affairs
amy.odom@bcbsga.com
Direct: (404) 842-8132

Ms. Cindy Sanders
Corporate Communications Director
cindy.sanders@bcbsga.com

Mr. George Walker
Chief Financial Officer
george.walker@bcbsga.com

(Photo: Getty)

Send Staples An EECB

Ben Popken — Thu, 11 Sep 2008 23:12:20 EDT

TAB A: http://www.staples.com/sbd/content/about/media/bios.html
SLOT B: first.last@staples.com

Insert.

Send Charter An EECB

Ben Popken — Thu, 11 Sep 2008 13:11:07 EDT

Here are 16 email addresses to load into your EECB should you feel the need to launch one at cable company Charter Communications.

neil.smit@chartercom.com, sue.weiske@chartercom.com, sean.hayes@chartercom.com, mary.white@chartercom.com, ted.schremp@chartercom.com, grier.raclin@chartercom.com, michael.lovett@chartercom.com, marwan.fawaz@chartercom.com, jill.stark@chartercom.com, david.andreski@chartercom.com, sherry.olds@chartercom.com, larry.kaschinske@chartercom.com, sarah.kerska@chartercom.com, eloise.schmitz@chartercom.com, paula.trustdorf@chartercom.com

45 Disney Email Addresses

Ben Popken — Wed, 03 Sep 2008 14:34:42 EDT

If you have a problem with anything in the galaxy of Disney products and regular customer service doesn't help you, and a supervisor won't help you, here are 45 high-ranking email addresses to sent your well-crafted, sensible complaint letter to, what we here at Consumerist call the "EECB" or "executive email carpet bomb."

andy.bird@disney.com, andrew.bird@disney.com, garth.steever@disney.com, bob.weise@disney.com, robert.weise@disney.com, alan.braverman@disney.com, ronald.iden@disney.com, ron.iden@disney.com, kevin.mayer@disney.com, christine.mccarthy@disney.com, zenia.mucha@disney.com, preston.padden@disney.com, dennis.shuler@disney.com, brent.woodford@disney.com, george.bodenheimer@disney.com, richard.cook@disney.com, dick.cook@disney.com, walter.liss@disney.com, andrew.mooney@disney.com, andy.mooney@disney.com, jay.rasulo@disney.com, james.rasulo@disney.com, anne.sweeney@disney.com, steve.wadsworth@disney.com, steven.wadsworth@disney.com, john.pepper@disney.com, robert.iger@disney.com, bob.iger@disney.com, thomas.staggs@disney.com, tom.staggs@disney.com, meg.crofton@disney.com, megan.crofton@disney.com, al.weiss@disney.com, roy.disney@disney.com, john.lasseter@disney.com, susan.arnold@disney.com, susan.arneld@disney.com, john.bryson@disney.com, john.chen@disney.com, judith.estrin@disney.com, steve.jobs@disney.com, steven.jobs@disney.com, fred.langhammer@disney.com, aylwin.lewis@disney.com, monica.lozano@disney.com

(Photo: highdef)

13 Email Addresses For An Office Max EECB

Ben Popken — Tue, 02 Sep 2008 12:05:18 EDT

In case your efforts to deal with Office Max customer service fail, and you've escalated to a supervisor, here are 13 working email addresses you can use to send off an EECB.

williambonner@officemax.com, ryanvero@officemax.com, samduncan@officemax.com, jimdurkin@officemax.com, randyburdick@officemax.com, reubeneslone@officemax.com, reubenslone@officemax.com, customerservice@officemax.com, executivecustomerservice@officemax.com, jenniferrook@officemax.com, sammartin@officemax.com, doncivgin@officemax.com, investor@officemax.com

Need help drafting that letter? Here's a template for writing a good one, and some tips from a professional complaint letter writer.

(Photo: theogeo)

Contact Enterprise CEO Andy Taylor

Ben Popken — Tue, 26 Aug 2008 12:19:29 EDT

I've always found Enterprise to have stellar service, but if for some reason you should have an issue not resolvable at the branch or through regular customer service, here's the contact info for their CEO Andy Taylor.

314-512-2206
ataylor@erac.com
andrew.c.taylor@erac.com

Reach A Nice Best Buy Customer Service Supervisor

Ben Popken — Mon, 25 Aug 2008 11:45:04 EDT

Only use this contact info if you can't get help from the store and the regular customer service line isn't doing it for ya.

carolina.madden@bestbuy.com
(612) 292-0076

(Photo: Meghann Marco)

Updated: Contact DISH Executive Customer Service

Ben Popken — Tue, 05 Aug 2008 14:46:54 EDT

If you have a problem with DISH and regular customer service isn't working, try these folks:

(915) 298-5975 - David Hernandez, Customer Resolution Specialist - Executive Resolution Team
(915) 298-5976 - Joey Selik, Customer Resolution Supervisor - Executive Resolution Team

Call 303-723-1000. Wait for a reception to answer. Ask to be transferred to Executive Resolutions
Or Call Mindy at 720-514-7746.
Or email ceo@echostar.com.

Be sure to first read our guide on how to deal with the executive customer service department. Remember to try to be civil, professional and concise.

(Photo: JohnKit)

Complete Norton Symantec Executive Contact List

Ben Popken — Thu, 31 Jul 2008 11:29:35 EDT

If you have an unresolved Norton/Symantec complaint and regular customer service doesn't help you out, you might want to try giving one of the top-ranking company executives inside a call or an email. Don't forget to be nice, polite, and professional, and remember the guidelines for contacting executive customer service. If you need help writing a solid complaint letter, here's a template to follow. And if you want a real anti-virus program that won't hose up your computer, try NOD32. Now here's the complete executive contact list...

Corporate Executives
John W. Thompson
Chairman and Chief Executive Officer
jwthompson@symantec.com
408-517-8282

James Beer
Executive Vice President, Chief Financial Officer
james_beer@symantec.com
408-517-7929

Mark Bregman
Executive Vice President, Chief Technology Officer
mark_bregman@symantec.com
408-517-8003/203-434-5991

Art Courville
Executive Vice President, General Counsel and Secretary
art_courville@symantec.com
408-517-7676

Greg Hughes
Chief Strategy Officer
greg_hughes@symantec.com
408-517-8206

Rebecca Ranninger
Executive Vice President, Chief Human Resources Officer
rebecca_ranninger@symantec.com
408-517-8280/408-410-7815

Enrique Salem
Chief Operating Officer
enrique_salem@symantec.com
408-517-7444/415-531-5002

Product Executives
Joseph Ansanelli
Vice President, Data Loss Prevention Solutions
joseph_ansanelli@symantec.com
415-364-8101/415-264-7978

Ken Berryman
Vice President, Endpoint Virtualization
ken_berryman@symantec.com
650-527-4432/650-703-3663

Janice Chaffin
Group President, Consumer Business Unit
janice_chaffin@symantec.com
408-517-8375/408-718-6492

Francis deSouza
Senior Vice President Information Foundation, Compliance, and Security Management francis_deSouza@symantec.com
415-738-2801/617-818-8448

Brad Kingsbury
Senior Vice President, Endpoint Security and Management
brad_kingsbury@symantec.com
424-750-7326/424-750-7326

Deepak Mohan
Senior Vice President, Data Protection Group
deepak_mohan@symantec.com
407-357-7559/407-474-9884

Robert Soderbery
Senior Vice President Storage and Availability Management Group
robert_soderbery@symantec.com
650-527-4389/650-387-3609

David Thompson
Group President, Information Technology and Services Group
david_thompson@symantec.com
408-517-5557

Sales and Marketing Executives
John Brigden Senior Vice President, Europe, Middle East, and Africa Geography
john_brigden@symantec.com
(+44) 118 943 6269

Carine Clark
Senior Vice President of Marketing
carine_clark@symantec.com
801-995-7995

Bernard Kwok Senior Vice President, Asia Pacific and Japan Geograph
bernard_kwok@symantec.com
86 139 1083 0868

Julie Parrish
Vice President, Global Channel Office
julie_parrish@symantec.com
408-517-5396/408-621-2472

Bill Robbins
Senior Vice President, The Americas Geography
bill_robbins@symantec.com
408-517-5667/408-221-8685

96 Numbers For Wells Fargo Card Service Senior Management And Their Direct Reports

Ben Popken — Fri, 25 Jul 2008 18:58:44 EDT

If you have a problem with your Wells Fargo-issued credit card and regular customer service isn't helping you, you might want to try one of the 96 people whose phone numbers we have posted inside. Just like with tier 1 customer service, you want to be polite, professional, and able to calmly tell them exactly what you want in a sentence or two. This primer on using executive customer service should help too. Time to put that stagecoach on turbo!

Also, Wells Fargo corporate email address format is Firstname.middleinitial.lastname@wellsfargo.com

Kevin Rhein – President 612-667-5632 Fax 612 667 4982

Bonnie Johnson – admin 515-222-8202
Kathleen Forchelli -415 222 3344 Fax 415 693 0293

lutz Braum 415 222 2750
Todd Denbo 415 396 6392 Fax 415 693 0293
Andrew Hee 415 222 6790 Fax 415 772 0951
Laura Lewison 415 369 1568 Fax 415 639 0293
William Nicholls 602 328 2743 Fax 602 328 2323
Benjamin Soccorsy 417 222 1158 Fax 602 328 2323

Brent Vallat 415 936 3888
Daniel Ayala 925 686 7466 Fax 925 686 7400

Gloria Pineda- Admin 325 686 7285
Bob Cantrel 925 686 7334 Fax 925 686 7400
Steve Clark 925 686 7056 Fax 925 686 7400
Xochitl Leon 925 603 2351Fax 925 686 7400
Gina Nearing 925 686 7383 Fax 925 686 7400

Alma Perez 281 362 6668
David Blank 515 222 8381 Fax 515 222 8870

Cindy Fry- admin 515 222 8365
Joanna Prebeck 515 222 8509 Fax 515 222 8870
Dave Demanett 515 327 5131 Fax 515 222 8870

Dorothy Garett-admin 515 222 8151
Deb Ayers 515 222 8669 Fax 515 222 8884
Lisa Banker 515 222 8351Fax 515 222 8810
Farzin Avval 415 222 4080 Fax 415 693 0293
J. P. Martindale 515 222 8134 Fax 515 222 8810
Lorrie Morrison 515 222 8707 Fax 515 222 8810
Amy tetmeyer 515 222 8695 Fax 515 222 8810
Michael Devito 651 205 8683 Fax 866 478 1724
Peg Simons-Admin 651 205 8601 Fax 651 208 8834

Patrick Conner 214 692 3540
Paul Dockry 605 575 4293 Fax 605 575 8761
Michal Ferris 605 575 5111 Fax 605 575 4685
Jeffrey Hommes 605 575 4765 Fax 605 336 5656

Gary Roos 651 205 8687
Tonya Rowe 605 575 5396 Fax 605 575 5310

Jason Smith 925 686 7842
Tiana Wimmer 415 396 3001
Mike Dosedel 515 326 9581
Amy Burks 515 326 9585 Fax 888 286 0203
Todd Eaton 515 222 8279 Fax 515 222 8447
Betty Hoople 925 603 2068 Fax 925 681 4927

Carolyn tesene 925 603 2392
Judy Gizzi 925 686 7346 Fax 925 681 4927
Olga Jenkins 925 681 4931 Fax 925 681 4927
Jack Mackhouse 925 686 7327 Fax 925 687 6704
Michael McDonald 612 215 2411Fax 877 869 3428
Nancy Beaver 925 686 7251 Fax 925 681 4928
Dana Karzan 925 686 7197 Fax 925 681 4927
Ed Kadletz 612 667 0827 Fax 613 316 3036

Barb Tonsager 612 316 4381
Dave DePaepe 612 667 2349 Fax 612 316 3036
Gary Pearcy 612 667 0886 Fax 612 316 3036
Kathy yee 415 396 4232 Fax 415 977 9396
Brenda Yosy 415 222 5556 Fax 415 977 9396

Setff Keire 925 686 7789
Doug Blough 925 686 7290 Fax 925 963 4101

Chris Gerding 925 603 2352
Cynthia Kuo 925 686 7905 Fax 925 603 2347
Randy Shaver 515 222 8500 Fax 515 327 4300
Tom La centra 503 614 3229 Fax 503 614 6175

Judy Armstong-Admin 503 614 2341
Mike Armstrong 503 614 2485 Fax 503 614 6748
Pam Huntley 515 222 8170 Fax 515 213 7377
Tric Kennedy 503 614 5955 Fax 506 614 6175
Larry Tewell 515 222 8184 Fax 515 222 8889
Steve Ward 503 614 6571 Fax 503 614 1984
Kevin Mower 515 327 4585 Fax 515 222 8011

Deb Demay 515 222 8219
Bill Cochrun 503 614 5789 Fax 503 614 6715
Brenda Hardy 515 222 8003 Fax 515 222 8878
Mike Klosterman 515 226 3739 Fax 515 222 8123
Steve Slagter 515 222 8056 Fax 626 222 8880
Mary Twickley 515 222 8051 Fax 515 222 8878
Steve Samuelson 515 327 4500 Fax 515 222 8870

June williams 515 222 8213
Todd Andersen 515 222 8427 Fax 515 222 8205
Darlene Campbell 925 686 7199 Fax 925 687 7158
Kevin Hale 515 222 8923 Fax 515 222 8886
Debi hartman 515 222 8009 Fax 515 222 8409
Charlie Hoover 515 222 8120 Fax 515 222 8205
Bill Russell 702 765 3434 Fax 702 765 3450
Craig Shorter 515 222 8398 Fax 515 222 8870
Mike Tyler 515 222 8212 Fax 515 222 8870

Bonnie Johnson 515 222 8202
Carla Bellew 515 222 8636 Fax 515 222 8105
Chris Bonner 925 686 7485 Fax 925 603 2347
Julie McCormic 515 222 8654 Fax 515 222 8870
Sandy Nowak 425 450 8036 425 451 3994

Lisa westermann 415 222 6236
Jay lawrence 636 594 2263
Michael Wood 515 222 8218 Fax 515 222 8870

Christi Power 515 222 8220
Seta Arabian 415 222 4824 Fax 415 975 6941
Sharda Carp 212 805 1161 Fax 212 805 1065
Dawn Mandt 612 667 4025 Fax 612 667 6082

(Photo: Marcin Wichary)

Updated: Email Addresses For Register.com Execs

Chris Walters — Tue, 22 Jul 2008 11:04:49 EDT

Having problems with Register.com that can't be resolved, and you've exhausted all traditional customer service routes? An anonymous tipster sent in the following email addresses for the executive team.

~~lkustcher@register.com - Larry Kustcher CEO~~
rjacobson@register.com - Roni Jacobson General Council and EVP of product development
sross@register.com - Sandy Ross - VP Customer Service
dschuman@register.com - Doug Schuman - VP Marketing
~~jruggierio@register.com - John Ruggerio - VP Sales~~

gmichels@register.com - Gary Michels - Chief Financial Officer
mtrachtenberg@register.com - Myles Trachtenberg - Chief Information Officer
rjacobson@register.com - Roni Jacobson - EVP Product and General Counsel
TLam@register.com - Tom Lam - Executive Escalations Manager
dshuman@register.com - Doug Shuman - SVP Customer Marketing
sross@register.com - Sandy Ross - SVP Canadian Sales & Service
shorowitz@register.com - Stuart Horowitz - SVP Human Resources

RELATED
"The Ultimate Consumerist Guide To Fighting Back (Revised Edition)"
(Photo: Getty)

Contact Macy's Executive Customer Service

Ben Popken — Mon, 21 Jul 2008 15:31:17 EDT

The number for Macy's executive customer service is 800-264-0069
Also, extension 2425 at that number gets you Mellisa, assistant to the President of Macy's
Here is the official box where they want you to send complaints...

Not sure if it actually works.

Macy's Presidential Complaints
PO Box 8215
Mason, OH 45040
~~ExecOffice@fds.com~~

Here's how to deal with executive a customer service. Remember to always be nice, polite, professional, and tell your story succinctly and clearly.

(Photo: Paul Keleher)

Email Addresses For 17 Bank Of America Executives

Ben Popken — Mon, 07 Jul 2008 19:00:00 EDT

Here are 18 working Bank of America executive/employee email addresses. A Consumerist reader launched a EECB (executive email carpet bomb) that got his overdraft fees refunded; these were the ones that didn't bounce back, plus some more we found recently.

ken.d.lewis@bankofamerica.com, colleen.haggerty@bankofamerica.com, britney.w.sheehan@bankofamerica.com, nicole.nastacie@bankofamerica.com, joe.price@bankofamerica.com, keith.banks@bankofamerica.com, michael.jones@bankofamerica.com, liam.e.mcgee@bankofamerica.com, brian.t.moynihan@bankofamerica.com, amy.brinkley@bankofamerica.com, steele.alphin@bankofamerica.com, liam.e.mcgee@bankofamerica.com, bradford.r.dinsmore@bankofamerica.com, michelle.shepherd@bankofamerica.com, maryellen.baker@bankofamerica.com

We have received numerous requests lately for company-specific email lists. At present, we have very few, but that number can be increased if you send in the results of your successful EECBs. Don't be so lazy, here's all the info you need to build your own EECB.

(Photo: Payton Chung)

Reach Washington Mutual Executive Customer Service

Ben Popken — Wed, 02 Jul 2008 08:13:54 EDT

If you're trying to get through to Washington Mutual and regular customer service isn't helping you, give these numbers for Executive Customer Service, a very high-up customer service team with superpowers to solve customer problems at any and all levels, a try. Be calm, polite, professional, and able to state your case in 1-2 sentences. It's a good idea to read this post on dealing with executive customer service first. The info really works, read this lady's story about how contacting WaMu executive customer service saved her house from foreclosure.

(206) 461-2000 x 489 Laura

Rosalva Alvarez
rosalva.alvarez@wamu.net
1-800-225-5497, option 1, option1, extension 467
Fax: (206) 965-3082

Executive Response Team
Customer Relations Manager
Washington Mutual Bank
(800) 225-5497 Opt. 1 Ext. 467
Fax (206) 965-3082

(206) 377-8196, (206) 461-2000, (206) 461-6414, or (206) 461-8779. You can try asking for Ms Cindy Modica, VP of Quality Service.

CEO Kerry Killinger
kerry.killinger@wamu.net
His assistant, Wendy: wendy.cadman@wamu.net
206-500-8779

CFO Tom Casey
tom.casey@wamu.net
206-500-4201

Chief Legal Officer Stewart Landefeld
stewart.landefeld@wamu.net

President and COO Steve Rotella:
steve.rotella@wamu.net
206-500-8302

Another option is to try launching an "Executive Email Carpet Bomb." These posts tells you how.

(Photo: Whatsername)

Lowe's CEO Robert Niblock Email Address And Phone Number

Ben Popken — Wed, 18 Jun 2008 10:48:52 EDT

Robert A. Niblock
First Vice Chairman, Chairman, President & CEO
Lowe’s Companies, Inc.
1000 Lowe’s Blvd
Mooresville, NC 28117
Phone: 704-758-2084
robert.a.niblock@lowes.com

Tammy picks up, but if you use these tips for stating your case calmly and succinctly, you should be fine. Here are also some numbers for directly reaching their executive customer service team.

Best Buy CEO Bradbury Anderson's Email Address And Phone Number

Ben Popken — Tue, 17 Jun 2008 17:19:54 EDT

Bradbury H. Anderson, Vice Chairman & CEO
Best Buy Co., Inc.
7601 Penn Avenue South
Richfield, MN 55423-3645
Phone: 612-292-2453
brad.anderson@bestbuy.com

The phone number goes to a secretary, Debby. That's ok, that's where these guidelines for dealing with executive customer service come into play.

Target CEO Gregg Steinhafel's Email Address And Phone Number

Ben Popken — Tue, 17 Jun 2008 11:09:23 EDT

Gregg "If you squint I look like Alec Baldwin" Steinhafel
Gregg.Steinhafel@target.com
612-696-6234
fax: 612-696-6325

Assistant:
Denise May
Denise.May@target.com
612-696-6243

Phone numbers for his direct reports, inside...

Bart Butzer, VP Stores: (612)-696-4968
Christopher Perrigo, VP Target India: (612)-761-0613
Doug Scovanner, EVP Finance & CFO: (612)-761-6610
Janet Shalk, EVP Target Tech Services: (612)-304-5155
Jodee Kolzak, EVP Human Resources: (612)-696-6111
John Griffith, EVP Property Dev: (612)-761-1487
Kathee Tesija, EVP Merchandising: (612)-696-6134
Michael Francis, EVP Marketing: (612)-696-2822
Mitch Stover, SVP Distribution: (612)-304-2787
Stacia Andersen, President TSS: (612)-696-2856
Tim Baer, EVP General Counsel: (612)-696-6648
Tory Risch, EVP Stores: (612)-696-2476

(You know what it takes to sell discount Isaac Mizrahi slipcovers to bored suburban housewives? It takes brass balls.)

Reach US Cellular Executives

Ben Popken — Tue, 03 Jun 2008 10:03:19 EDT

John E. Rooney (President and CEO)
8410 W. Bryn Mawr, Ste. 700
Chicago, IL 60631
Phone: (773) 399-8900
E-Mail: john.rooney@uscellular.com

Jay Ellison (COO and Executive VP) - jay.ellison@uscellular.com
Matthew Rull (Head of President's Office for Customer Service) - matthew.rull@uscellular.com

Search The Consumerist Directory Of Company Email Addresses And Phone Numbers

Ben Popken — Fri, 30 May 2008 10:21:20 EDT

Are you trying to escalate a complaint within a company and want to see if we've posted any inside email addresses or phone numbers? Try replacing "companynamegoeshere" in the following URLs with the company you're looking for. If the company name has multiple words, remember to separate them with hyphens, i.e. washington-mutual

consumerist.com/tag/email-addresses/companynamegoeshere
consumerist.com/tag/executive-customer-service/companynamegoeshere
consumerist.com/tag/phone-numbers/companynamegoeshere

If you can't find what you want, we may not have any contact info for the company, but that's ok! Here's a few way to find a company executive's phone number, and how to figure out someone's email address.

Contact Information For Chase CEOs

Ben Popken — Thu, 22 May 2008 10:30:00 EDT

Here's the contact info for the CEOs of major Chase divisions:

Chase Executive Management Hierarchy
Jamie Dimon Chairman & Ceo
Phone: 212-270-1111
Fax : 212-270-1121
E-Mail Address: jamie.dimon@jpmchase.com

Charlie Scharf CEO Retail Financial Services
Phone: 212-270-5447
Fax: 212-270-5448
E-Mail Address: charlie.scharf@chase.com

Gerald A. Smith CEO Credit Card Services
Phone: 302-282-3100
Fax: 302-282-3939
E-Mail Address: gordon.smith@chase.com

Marc Sheinbaum CEO-Retail Auto and Education Finance
Phone: 516-745-3838
Fax: 516-745-4040
E-Mail Address: marc.x.sheinbaum@jpmchase.com

David B. Lowman CEO Home Lending
Phone: 636-735-2121
Fax: 314-256-2800
E-Mail Address: david.b.lowman@jpmchase.com

(Photo: Maulleigh)

Reach Qwest Executives

Ben Popken — Mon, 05 May 2008 09:55:12 EDT

Here's a bunch of contact info for Qwest executives, lifted straight from their company directory. Got an issue with a residential landline or DSL? Problem with Qwest iQ Networking products? Concern about Qwest business related network support? Concern about Qwest marketing? Need to know who to send a lawsuit? Just need to get a message straight to the CEO? Inside, executive contacts for all of the above.

Issues related to residential dial tone lines (POTS) or DSL sales/installation:

Kruger, Paula
Executive Vice President-Mass Markets
Mass Markets
Qwest Corporation
1801 California St, 52nd Floor
Denver CO 80202-2658
United States
paula.kruger@qwest.com
Office: +1 303 992 4005
Fax: +1 303 296 4252
Assistant
Williams, Cheryl A
Sr Executive Admin Assistant
+1 303 992 4001

Concerns regarding installation, order delays, or activation/turnup issues related to Qwest iQ Networking products (such as the popular Qwest Office Connect product):

Coon, Christina L
Vice President-Network Ops and Eng
Network Services
Qwest Communication Corp.
1801 California St, Floor 51
Denver CO 80202-2658
United States
Christina.Coon@qwest.com
Assistant
Anthony, Diane M
Sr Executive Admin Assistant
+1 303 992 5949
Office: +1 303 992 6565
Fax: +1 303 296 4798

Concerns regarding any Qwest business-related network support (DS1, DS3, Ethernet services, trouble and repair, etc.)

Lucero, Amador B
Vice President - Network Ops and Eng
Network Services
Qwest Corporation
700 W Mineral Ave, MNA1622
Littleton CO 80120-0000
United States
Amador.Lucero@qwest.com
Office: +1 303 707 7168
Fax: +1 303 707 2005
Assistant
Rojo, Jaimee B
Sr Administrative Assistant
+1 303 707 7192

Tregemba, Robert (Bob) D
Executive Vice President - Network Operations
Network Services
Qwest Corporation
1801 California St, 5200
Denver CO 80202-2658
United States
Bob.Tregemba@qwest.com
Office: +1 303 707 8000
Fax: +1 303 296 0286
Assistant
Eitel, Carolyn J
Sr Executive Admin Assistant
+1 303 707 8013

Concerns regarding Qwest marketing, possible PR contact:

Karlis, Richard
Director Marketing
Corporate Relations
Qwest Corporation
1801 California St, 50th Floor
Denver CO 80202-2658
United States
rich.karlis@qwest.com
Office: +1 303 896 4465
Fax: +1 303 896 4982

Another possible PR contact:

Padilla, Frederic (Ric)
VP-Corp Social Responsibility
Corporate Relations
Qwest Corporation
1801 California St, 50th Floor
Denver CO 80202-2658
United States
Ric.Padilla@qwest.com
Office: +1 303 896 9338
Fax: +1 303 896 4982
Assistant
Barbour, Debra (Debbie) J
Executive Admin Assistant
+1 303 896 5532

Legal contact (good to serve a lawsuit to):

Baer, Richard N
EVP-Gen Counsel
Legal
Qwest Corporation
1801 California St, 5200
Denver CO 80202-2658
United States
Rich.Baer@qwest.com
Office: +1 303 992 2811
Assistant
Dominguez, Christine
Sr Executive Admin Assistant
+1 303 992 5021

Self-explanatory:

Mueller, Edward (Ed) A
Chairman and CEO
Ceo/Coo
Qwest Corporation
1801 California St
Denver CO 80202-2658
United States
Ed.Mueller@qwest.com
Office: +1 303 992 1414
Assistant
Houston, Brenda L
Manager Administration
+1 303 992 1414

(Photo: romulusnr)

Email Addresses For Best Buy Execs

Chris Walters — Thu, 24 Apr 2008 12:52:47 EDT

Here's a nifty list of contact info for Best Buy execs, rooted up by one of our determined readers in his quest to get his Rewards account working properly. Remember, with great power comes great responsibility—try the normal routes before you launch an EECB, or you'll ruin it for the rest of us.

With my recent problems with Best Buy I have found these addresses scattered around and I think people here could really use them.

Brad Anderson CEO/Vice Chairman/Director -
brad.anderson@bestbuy.com

Shari Ballard, Executive Vice President, Retail Channel
Shari.Ballard@bestbuy.com

Kim Motz at 612.291.5332 Shari Ballard's assistant???
Kim.motz@bestbuy.com

Bruce Chatterley, President and Chief Executive Officer
Bruce.Chatterley@bestbuy.com

Steve Delp, Chief Operating Officer, Magnolia Audio Video
Steve.Delp@bestbuy.com

Brian Dunn, President and Chief Operating Officer
Brian.Dunn@bestbuy.com

Julie Gilbert, Senior Vice President, Retail Training
Julie.Gilbert@bestbuy.com

Jena Lund, Julie Gilbert assistant at 612-291-4030
Jena.Lund@bestbuy.com

David Hemler, Senior Vice President, Best Buy for Business
David.hemler@bestbuy.com

Paula Prahl, Vice President, Public Affairs
Paula.Prahl@bestbuy.com

Lisa Smith- Best Buy Vice President Customer Care
Lisa.Smith@bestbuy.com
612-291-5421 Office

Sean Skelley, Senior Vice President, Business Group Leader,
Sean.Skelley@bestbuy.com

PR number at (612) 292-NEWS

Susan Busch, 612-291-6114 Director, Corporate PR
susan.busch@bestbuy.com

Dawn Bryant, 612-291-6119 Manager, Corporate PR
dawn.bryant@bestbuy.com

Mark Paragi
Senior Executive Resolution Specialist
Best Buy Corporate Campus
(612) 292-0077 Direct
(952) 430-7033 Fax
mark.paragi@bestbuy.com

Investor Contacts: Jennifer Driscoll, 612-291-6110 Vice President, Investor Relations
jennifer.driscoll@bestbuy.com

Charles Marentette, 612-291-6184 Senior Director, Investor Relations
charles.marentette@bestbuy.com

Carla Haugen, 612-291-6146 Director, Investor Relations
carla.haugen@bestbuy.com

RELATED "The Ultimate Consumerist Guide To Fighting Back" (Photo: Vince Brown)

Reach Sirius Executive Customer Service

Ben Popken — Thu, 17 Apr 2008 09:03:19 EDT

If you have a serious Sirius radio issue and ground level customer service isn't helping you out, escalate your call to the executive customer service line at 888-635-5142. Also, here are some email addresses and a mailing address for the CEO to send your missives off to:

Corporate email address format: [first initial of first name][last name]@siriusradio.com
CEO Mel Karmazin - mkarmazin@siriusradio.com
James E. Meyes President, Operations and Sales - jmeyer@siriusradio.com
Scott Greenstein President, Entertainment and Sports - sgreenstein@siriusradio.com

Mel Karmazin
Chief Executive Officer
Sirius Satellite Radio
1221 Avenue of the Americas, 36th Floor
New York, NY 10020
Phone: (212) 584-5100
Fax: (212) 584-5200

Executive Email Addresses For Guardian Life Insurance

Ben Popken — Mon, 31 Mar 2008 20:02:32 EDT

Within 24 hours of our reader emailing the addresses after the jup about a bill Guardian Life Insurance Company was supposed to pay but never did, a charge our reader had been fighting for 2 years and had been sent to collections for, Guardian sent a $850 check to the hospital...

dennis_manning@glic.com - President/CEO
robert_broatch@glic.com - EVP/CFO
joseph_caruso@glic.com - EVP/Corporate Secretary
john_peluso@glic.com - VP & General Counsel
anayo_afolabi@glic.com - PR person
kristin_mastrandrea@glic.com - PR person
ebh@glic.com - General insurance email address
Kim_weeks@glic.com - Supervisor, Group Medical Claims

(Photo: Getty)

Email Addresses For United Health Care Executives

Ben Popken — Thu, 27 Mar 2008 15:29:30 EDT

Email addresses for reaching 5 executives at United Healthcare insurance company:

COO Stephen J. Hemsley - stephen_j_hemsley@uhc.com
Senior Vice President and Treasurer - Robert Oberrender - Robert_W_Oberrender@UHC.com
CFO Patrick J. Erlandson - patrick_j_erlandson@uhc.com
Director, Investment Management - stephen p henry - steven_p_henry@uhc.com

Email Address For NICOR's CEO

Ben Popken — Thu, 27 Mar 2008 15:21:08 EDT

The email address for Chairman, President & CEO of NICOR Gas Company, Russ Strobel, is rstrobel@nicor.com.

Enterprise Car Rental Corporate Email Address Formats

Ben Popken — Mon, 24 Mar 2008 11:00:00 EDT

Some email address formats for Enterprise car rentals:

firstname.middleinitial.lastname@erac.com
firstinitial.lastname@erac.com
firstinitiallastname@erac.com

Email Addresses For Alamo Executives

Ben Popken — Thu, 20 Mar 2008 18:24:51 EDT

Chief Operating Officer (Vanguard), Jeffry J. Parell parellj@vanguardcar.com
President (Alamo), Greg R. Stubblefield: stubblefieldg@vanguardcar.com

(Photo: h-angele)

Email Addresses For Sprint's Board Of Directors

Ben Popken — Fri, 14 Mar 2008 16:31:00 EDT

Here are working email addresses for the Sprint board of directors. Should the special phone line Sprint set up for Consumerist readers (703-433-4401) somehow fail to work out or someday cease working, these represent yet a higher level to which you could escalate a long-standing complaint. We hear you can also use these addresses to submit hostile takeover bids.

Daniel.R.Hesse@sprint.com, William.G.Arendt@sprint.com, Keith.Cowan@sprint.com, Paget.L.Alves@sprint.com, John.A.Garcia@sprint.com, Chris.A.Hill@sprint.com, Len.Kennedy@sprint.com, Richard.T.C.LeFave@sprint.com, Sandra.J.Price@sprint.com, Kathryn.Walker@sprint.com, barry.west@sprint.com, bill.white@sprint.com

(Photo: Jenna Belle)

Man Escapes Verizon ETF Via EECB

Ben Popken — Thu, 13 Mar 2008 09:52:25 EDT

Talyor was able to leave his Verizon contract without paying an early termination fee by launching an executive email carpet bomb loaded with a polite email. In it, he says that customer service reps have refused to transfer him to a supervisor and now he needs some help. In the ensuing email exchange with the executive customer service rep who helps him, he tells her how he wants to leave because of the raise in text message rates. Frequent readers of The Consumerist will remember that when a cellphone company raises its text message rates, it's a material change to the contract, meaning that the original contract is void and the other party can walk away from the contract without penalty. Taylor wins because he's polite, professional, persistent, and acts like he's conducting a business transactions, which is exactly what he's doing. Read his blow by blow exchange, inside...

From: Taylor To: Ivan.Seidenberg@verizonwireless.com; Strigl, Dennis F.; Townsend, John; McAdam, Lowell; Lynch, Richard; Gurnani, Roger; John.Hinshaw@verizonwireless.com; Zipperstein, Steve; Debra.Carroll@verizonwireless.com; Delehanty, Martha; Jim.Gerace@verizonwireless.com; Melone, Anthony J; Steve.Zipperstein@verizonwireless.com; Margaret.Feldman@verizonwireless.com; Lanman, Mike; Michael.Lanman@verizonwireless.com; Gerace, James J; Plating, Jack (EVP & COO); Waghray, Ajay; Small, David; McGean, Jim; James.McGean@verizonwireless.com; Walden, Marni; Devlin, Patrick J; Maiorana, Michael; Falco, Charlie R.; Berberich, Christine; Eileen.M.Creeden@verizonwireless.com; Creeden, Eileen; Bowman, Anthony E.; Tony.Bowman@verizonwireless.com; Stacy, Brian; Nancy.B.Clark@verizonwireless.com; Clark, Nancy; TJ.Fox@verizonwireless.com; T.J.Fox@verizonwireless.com; Lou.Sigillo@verizonwireless.com; Ivan.G.Seidenberg@verizonwireless.com; Dennis.F.Strigl@verizonwireless.com; Lowell.C.McAdam@verizonwireless.com; Richard.J.Lynch@verizonwireless.com; Steven.E.Zipperstein@verizonwireless.com; Haller, Greg; Tang, Roger C; Jerald.M.Fountain@verizonwireless.com; Jerald.Fountain@verizonwireless.com; Cruz, Luis (Regional President - Central Texas); Pamela.Tope@verizonwireless.com; Mango, Jeff; Henze, Kay A.; Dixon, Kenneth S (Regional President); Hand, Charles;

Good afternoon all,

I have been having pretty poor luck with your Customer Service Department today.

While I always intend to follow proper procedure, it does not seem as though I am going to make any progress by contacting them. I have now been refused a supervisor on two separate occasions.

I am hoping that one of you fine folks may be able to put me in touch with someone in a position of higher authority who may be able to assist me and get this issue taken care of.

Here is my pertinent account information:

Name: Taylor XXXX
Phone#: 612.432.xxxx
Account#: 0485xxxxxx-00001

Please have someone who may assist me contact me via e-mail to discuss this further.

Thank you for your time in consideration in getting this matter resolved.

Taylor XXXX
612.432.xxxx (Cell)
763.263.xxxx (Home)

—-—-—-—-—-—-—-—

2/15/08, Lisa.Beichner@verizonwireless.com wrote:

Good Afternoon,

Thank you for contacting Verizon Wireless.

I received a phone call from our executive staff that you are seeking assistance. I called your work and home numbers and left voice mails in an effort to assist you immediately. Later, I was informed that you prefer email communication. I sincerely apologize if I bothered you or your family with voicemails.

How may I assist you?

Lisa Beichner
MWA Supervisor, Executive Relations

—-—-—-—-—-—-—-—-—-—-—-—--
From: Taylor
To: Beichner, Lisa

Lisa,

Thank you very much for your attention in this matter. Please do not worry about the phone contact - it is completely fine; I just requested e-mail contact as this is a much more accessible option for me at this point in the day.

I recently received a postcard from your company indicating that the terms of my wireless contract would be changing. In this postcard, it stated that if I would like to cancel my service within 60 days of receiving the notice, the ETF would be waived for the cancellation. It also stated that if I continued to use the service, the company would assume that I agree to the changes, which I do not.

Earlier today, I contacted Customer Service to pay the final balance on the cancelled account; however, I was advised that an ETF was included in the balance, which I explained should be removed. The representative seemed to have some trouble understanding my request, so I attempted to clarify further. At this point in the call, she still did not seem to understand the request, so I requested to speak with her supervisor, who refused to take the call.

I later called back again in an attempt to rectify the situation, but was met with the same battle.

I am just looking for my ETF to be waived as I was previously advised it would be. I feel that I have been fair and consistent in my dealings with your company and have always received fantastic treatment. I was absolutely shocked and disappointed when this occurred as I do not feel that it is a correct representation of your company or how it wants to treat it's customers.

If I can provide any additional information or be of any further assistance, please do not hesitate to let me know.

Once again, I am truly grateful that you have taken the complaint seriously and have taken the initiative to contact me. This alone speaks volumes about your company.

Best Regards,
Taylor

—-—-—-—-—-—-—-—-—-—-—-—-—

On 2/15/08, Lisa.Beichner@verizonwireless.com wrote:

I apologize for the difficulties you experienced when speaking with our Customer Service personnel. Please know that your feedback is very valuable for training purposes. I will personally follow-up with our Customer Service personnel.

I am disappointed that Verizon Wireless would lose your valuable patronage only after five months of service. I understand that you disconnected because of a text message rate increase. Because you had Unlimited Messaging, this rate increase did not apply to your account.

Please help me make our business better. Is there another area where we failed you? Perhaps you had an equipment or network problem? Is there any way to win back your patronage?

—-—-—-—-—-—-—-—-—-—-—-—-—-

From: Taylor
To: Beichner, Lisa

Lisa,

I appreciate the attempt; however, I have already ported the number and switched the account to another network provider. I had attempted to pursue service with Verizon again (the recent five month membership), but could not get signal at my home. Furthermore, when switching to a data-based account/plan, I was not able to find a plan to suit my needs.

Also, while I did have unlimited text messaging on my account, the text messaging rates that were in place at the time of activation were a huge contributing factor in my decision to activate service with your company. In the event of financial hardship, if I were to eliminate my text messaging plan, the rates would most definitely affect my service, which is another reason that I made the decision to cancel.

Unfortunately this last experience with your company has left a bad taste in my mouth and I do not wish to reactivate my service. Again, I am very impressed at your ability to offer this in such a non-threatening manner, but am not interested at this time. I will be sure to save your contact information in the event that I change my mind.

When you have a free minute, could you please send me my final adjusted balance? I will be happy to call and pay this in full upon receipt.

Thank you again,
Taylor

—-—-—-—-—-—-—-—-—-—-—-—-—-—-

From: Lisa.Beichner@VerizonWireless.com
To: Taylor

I truly appreciate the time you have taken to elaborate on this information. Thank you for your time.

I have issued an account credit of $152.63 that reduces your balance to zero.

On behalf of the Verizon Wireless executive staff, please accept our sincere apologies. I hope we may be your provider of choice in the future.

Sincerely,
Lisa Beichner

—-—-—-—-—-—-—-—-—-—-—-—-—-—
From: Taylor
To: Lisa.Beichner@verizonwireless.com

Thank you very much for your help.

Have a great weekend!

Taylor via Sprint Motorola Q9c Wireless Handheld
t.xxx@gmail.com

Contact Washington Mutual CEO And Friends

Ben Popken — Thu, 06 Mar 2008 12:38:48 EST

Got an intractable Washington Mutual issue that regular customer service can't solve? Try kicking it up to some of these bigwigs:

CEO Kerry Killinger
kerry.killinger@wamu.net
His assistant, Wendy: wendy.cadman@wamu.net
206-500-8779

CFO Tom Casey
tom.casey@wamu.net
206-500-4201

Chief Legal Officer Stewart Landefeld
stewart.landefeld@wamu.net

President and COO Steve Rotella:
steve.rotella@wamu.net
206-500-8302

Email Addresses For A FedEx EECB

Ben Popken — Tue, 04 Mar 2008 11:00:00 EST

Should you have just cause to take your complaint with FedEx to the highest levels of the company, load these email addresses into your Executive Email Carpet Bomb (EECB (Confused? Here's How To Launch An Executive Email Carpet Bomb)).

FWSmith@fedex.com
- Fred Smith, Chairman, President, Chief Executive Officer

RCARTER@fedex.com
- ROBERT CARTER, Executive VP Chief Information Officer

DREBHOLZ@fedex.com
- DAVID REBHOLZ, Executive VP Operations & Systems Support

MDUCKER@fedex.com
- MICHAEL DUCKER, Executive VP

DBINKS@fedex.com
- DAVID BINKS, President, Canada region

ROBERT.ELLIOTT@fedex.com
- President, Europe, Middle East & Africa region

DANIEL.SULLIVAN@fedex.com

RODGER.MARTICKE@fedex.com
- Executive Vice President, Chief Operating Officer

BJOHNSON@fedex.com
- BRAM JOHNSON, Executive Vice President

DOUG.DUNCAN@fedex.com
- DOUGLAS DUNCAN, President, Chief Executive Officer

PAT.REED@fedex.com
- Executive Vice President and Chief Operating Officer

LARRY.MILLER@fedex.com
- President, Chief Executive Officer

KEITH.LOVETRO@fedex.com
- President, Chief Executive Officer

JACK.PICKARD@fedex.com
- President, Chief Executive Officer, FedEx Custom Critical

Brian.Philips@fedex.com
- Executive Vice President, Chief Operating Officer

TSchmitt@fedex.com
- Tom Schmitt, President & Chief Executive Officer

ABGRAF@fedex.com
- ALAN GRAF, Executive VP, Chief Financial Officer

CPRICHARDS@fedex.com
- CHRISTINE RICHARDS, Executive VP, General Counsel, Secretary

DJBRONCZEK@fedex.com
- DAVID BRONCZEK, President, CEO, Fedex Europe

DLCUNNINGHAM@fedex.com
- DAVID CUNNINGHAM, President, Asia Pacific region

JNCENTO@fedex.com
- JUAN CENTO, President, Latin America-Caribbean region

CMSimon@fedex.com
- Craig Simon, President, Global Supply Chain Services

MJournee@fedex.com - Martine Journee

(Photo: mrbill)

Email Home Depot CEO Francis Blake

Ben Popken — Wed, 27 Feb 2008 12:00:00 EST

The email address for the CEO of Home Depot is Frank_Blake@homedepot.com. The corporate email address format for Home Depot generally follows the format firstname_lastname@homedepot.com. Good for when you've tried the basic customer service lines but you still find your home improvement customer service needs improving.