Consumerist: email addresses

Get DirecTV Executive Customer Service

Ben Popken — Wed, 04 Nov 2009 15:25:28 EST

If you're having DirecTV issues, here's two more top-level contacts for you to try:

Michael Johnson
Senior Director of Customer Service Communications
michael.johnson@directv.com
310-964-8153

Donna Sadlouskos
Senior Manager Customer Satisfaction
dlsadlouskos@directv.com
310-964-4466

You can also try them on Twitter
or emailing some upper-level DirecTV VP's
or emailing or calling the CEO's office.

Amusing sidenote, not just consumers, company employees are also using our contact info database to send their own gripes to the top of the totem pole. I was checking the comments on an old post with the DirecTV CEO's number on it and there was a comment from a DirecTV tech who said he would be using the info to complain about his manager giving too much work to out-of-state techs.

(Photo: DSmous)

New Executive Customer Service Number For Time Warner Cable

Ben Popken — Mon, 19 Oct 2009 13:57:57 EDT

Time Warner Cable is updating the phone number for executive customer service, the new number will be:

212-364-8300, option 2.
twc.cotp@twcable.com remains the email address.

The number goes straight to the customer care advocates in the TWC Office of the President. Thanks to TWC Director, Digital Communications Jeff Simmermon for proactively keeping us up to date. He writes, "Your posts help us get help to customers that need it, and we appreciate all your efforts." Yay. (Photo: billaday)

Gmail Account Shut Down For Receiving Errant Bank Spreadsheet

Laura Northrup — Sat, 26 Sep 2009 18:00:45 EDT

The judicial system has spoken in the case of the spreadsheet full of personal data accidentally e-mailed to a random Gmail user by an employee of Rocky Mountain Bank. Google must reveal the account holder's identity, and the account has been deactivated.

Some lawyers say that [U.S. District Court Judge James] Ware's order is problematic because it affects the Gmail account holder's First Amendment rights to communicate online, as well as his or her privacy rights.

"It's outrageous that the bank asked for this, and it's outrageous that the court granted it," says John Morris, general counsel at the Center for Democracy & Technology. "What right does the bank have and go suspend the email account of a completely innocent person?

Google insisted that they would need a court order in order to reveal the account holder's information, and Judge Ware took the bank's position that the recipient must be revealed in order to avoid...we're not sure. This is akin to locking the barn door after the horse is already ten miles away.

Judge Orders Google To Deactivate User's Gmail Account [MediaPost] (Thanks, April!)

PREVIOUSLY: Bank Sends Sensitive Customer Info To Some Random Gmail User

Bank Sends Sensitive Customer Info To Some Random Gmail User

Laura Northrup — Thu, 24 Sep 2009 10:35:25 EDT

Here's the problem with Gmail: so many people use it that a mistyped e-mail address probably will not result in a bounced message. It will result in your message going to the wrong person, since nearly every derivation of a name is probably a working address.

This is not so problematic when it's the misrouted Girl Scout meeting agendas or kids' poetry I tend to receive. It's horrifyingly problematic when a bank employee accidnntally e-mails the personal data of 1,325 customers to a random, unknown Gmail user. Now Rocky Mountain Bank is suing to learn the account holder's identity in order to make sure that they didn't send the account information to Russian gangsters, or my 11-year-old cousin.

The attachment contained confidential information on 1,325 individual and business customers that included their names, addresses, tax identification or Social Security numbers and loan information.

After realizing what he'd done, the employee "tried to recall the e-mail without success."

When that didn't work, the employee sent a second e-mail to the recipient instructing the person to delete the e-mail and attachment "in its entirety" without opening or reviewing it. The employee also asked the recipient to contact the employee to "discuss his or her actions."

Silence ensued.

That's when the bank sued Google to identify the recalcitrant recipient.

The best part is that the customers affected by the breach have not yet been notified. In the meantime, the courts will decide whether he e-mail's recipient should be revealed.

Bank Sends Sensitive E-mail to Wrong Gmail Address, Sues Google [Wired via Walletpop]

Reach Qwest Executive Customer Service

Ben Popken — Wed, 06 May 2009 07:00:00 EDT

Got a Qwest issue stuck in the quagmire? Escalate it to executive customer service with these phone numbers and email addresses.

Ann Anderson
Executive/Regulatory Escalations Analyst
Qwest Executive Office
Customer Advocacy Group
877-440-8959
ann.anderson@qwest.com

Annette Herman
Executive Escalations Manager
Qwest Executive Office
303-965-1469 or 877-440-8959
Annette.Mattingly@qwest.com

(Photo: Peter Kaminski)

Contact Sears Executive Customer Service

Ben Popken — Fri, 01 May 2009 09:00:00 EDT

searscares@searshc.com
Brian J.
Senior Case Manager
"Sears Cares"

(Photo: LancerEvolution)

Contact ING Direct Executive Customer Service

Ben Popken — Wed, 22 Apr 2009 23:25:13 EDT

ceocorner@ingdirect.com Office of the CEO, Arkadi Kuhlmann
rroberts@ingdirect.com - Rick Roberts, assistant to Kuhlmann
302-255-3704 - Rick Roberts direct dial

(Photos: amanjo, Payton Chung)

Take Your Tmobile Complaints To The Tippity-Top

Ben Popken — Tue, 21 Apr 2009 09:26:26 EDT

Here's a big sexy pile of escalated T-mobile contact info in case you have an intractable complaint that regular customer service can't or won't help out with. Besides the senior management and internal reporting division, It includes a way to figure out how to dial a whole mess of executive customer service reps, as well as which specific government bodies to file complaints with the situation warrant.

Tmobile
Stuart, Executive Assistant to the Vice President
1-877-290-6323 ext. 341-8025.

Glenn A. Zaccara
Sr. Manager, External Affairs
425-378-4982
glenn.zaccara@t-mobile.com

Michael Butler
Chief Marketing Officer
Michael.Butler@T-Mobile.com

Bryan L. Barkoff
T-Mobile Wireless
Regional Retail Manager
Detroit North
Office # 248.465.1756
Fax # 813.353.6711

Kelly Spindle
Executive Customer Relations Coordinator
T-Mobile USA
877-290-6323 Ex. 8082

Avelar, Mercedes
Mercedes.Avelar@T-Mobile.com'

Clelland, John
John.Clelland@T-Mobile.com

Carney, John
John.Carney@T-Mobile.com

Otley, Casey
Casey.Otley@T-Mobile.com

Brodman, Cole
Cole.Brodman@T-Mobile.com

Corporate Responsibility Department
corporate.responsibility@t-mobile.net

Deutsche Telekom AG (owns T-mobile)
Friedrich-Ebert-Allee 140
53113 Bonn, Germany
Fax: +49-228-181-8872
www.telekom.de

Investor Relations E-mail: investor.relations@telekom.de; investor.relations@usa.telekom.de

Other e-mails:
'hamid.akhavan@t-mobile.com'; 'michael.guenther@t-mobile.com'; 'rene.obermann@t-mobile.com'; 'robert.dotson@tmobile.com'; 'robert.dotson@t-mobile.com'; 'robert.p.dotson@t-mobile.com'; 'Kai-Uwe.Ricke@telekom.de'

T-Mobile International (T-Mobile's parent company)
Landgrabenweg 151
53227 Bonn, Germany
Fax: +49-228-936-31719
www.t-mobile-international.com

File a complaint against T-Mobile with the Washington State Attorney General's Office
[www.atg.wa.gov]

When you file this complaint, use this address for T-Mobile on the form:
T-Mobile USA, Inc.
12920 S.E. 38th St.
Bellevue, WA 98006

File a complaint with the New Mexico Attorney General's office
[www.ago.state.nm.us]

When you file this complaint, use this address for T-Mobile on the form:
T-Mobile
Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380

"You can try dialing 1-877-290-6323 x341-8025 and changing the extension to do an EVCB (Exec. Voicemail carpet bomb) buy reducing the extension by 1 (i.e. 341-8024, 8023, 8022) so far i have been doing this and it seems to be connecting me to various executive customer relations personnel."

(Photo: Greg Easton Photography)

Email Address Format For Capital One

Ben Popken — Wed, 15 Apr 2009 17:35:48 EDT

This is the format for email addresses at Capital One: firstname.lastname@capitalone.com. Cheers.

(Photo: bluepoint951)

13 American Express Executives' Email Addresses

Ben Popken — Fri, 20 Mar 2009 12:11:02 EDT

Here are the email addresses for 13 American Express execs, in case you need to send them an eecb.

kenneth.I.Chenault@aexp.com, kenneth.Chenault@aexp.com, daniel.t.henry@aexp.com, daniel.henry@aexp.com, edward.p.gilligan@aexp.com, edward.gilligan@aexp.com, alfred.f.kelly@aexp.com, alfred.kelly@aexp.com, l.kevin.cox@aexp.com, ashwini.gupta@aexp.com, john.d.hayes@aexp.com, john.hayes@aexp.com, judson.c.linville@aexp.com, judson.linville@aexp.com, louise.m.parent@aexp.com, louise.parent@aexp.com, thomas.schick@aexp.com, steve.squeri@aexp.com, douglas.e.buckminster@aexp.com, douglas.buckminster@aexp.com, william.h.glenn@aexp.com, william.glenn@aexp.com

(Photo: Andres Rueda)

27 Citibank Executive Emails

Ben Popken — Wed, 18 Mar 2009 17:28:30 EDT

Here are 27 email addresses for Citibank execs, in case you need to send them an eecb.

Alberto.J.Verme@citi.com, Richard.Evans@citi.com, Gustavo.Marin@citi.com, Mary.McDowell@citi.com, Vikram.Pandit@citi.com, Michael.L.Corbat@citi.com, James.A.Forese@citi.com, Jane.Fraser@citi.com, John.C.Gerspach@citi.com, Douglas.Peterson@citi.com, Charles.D.Johnston@citi.com, William.Rhodes@citi.com, Mark.Rufeh@citi.com, Deepak.Sharma@citi.com, Stephen.Volk@citi.com, Paco.Ybarra@citi.com, George.Awad@citi.com, John.Havens@citi.com, Bonnie.Howard@citi.com, Lewis.Kaden@citi.com, Brian.Leach@citi.com, Paul.McKinnon@citi.com, Shirish.Apte@citi.com, Suneel.Bakhshi@citi.com, Stephen.Bird@citi.com, Nicholas.Calio@citi.com, Don. Callahan@citi.com

(Photo: GarotaDesastrada)

Email Capital One's CEO

Ben Popken — Mon, 02 Mar 2009 09:20:39 EST

Capital One CEO's email address is rich.fairbank@capitalone.com.

(Photo: thivierr)

ExecutiveBomb Makes Finding Executive Contact Info Easy

Ben Popken — Tue, 20 Jan 2009 19:57:27 EST

Looking for that info to load your EECB, file a letter of complaint, or reach executive customer service? ExecutiveBomb.com has entries for 861+ companies. Just type in the company name to the search box. If they've got a result, they'll spit it out to you. They also rely on users to submit contact info as well, so get to emptying your rolodexes in there.

ExecutiveBomb

Hey Look, It's Contact Info For Walmart's CEO

Chris Walters — Tue, 20 Jan 2009 10:54:36 EST

A very nice anonymous reader just sent us contact info for Michael Duke, the new CEO of Walmart (as of February 1st, 2009). Please use it wisely.

michael.duke@wal-mart.com
479-273-4229

Corporate contact info:
702 Southwest 8th Street
Bentonville, AR 72716
United States - Map
+1-479-2734000 (Phone)
+1-479-2734053 (Fax)

Email Dyson's CEO

Ben Popken — Wed, 24 Dec 2008 14:01:31 EST

Should you ever have cause to complain about the greatest vacuum cleaner in the world, this is James Dyson's email address:

james.dyson@dyson.com

The Dyson corporate email format is Firstname.lastname@dyson.com

MonsterCable Offers Wilted Olive Branch To MonsterMiniGolf

Ben Popken — Mon, 15 Dec 2008 10:55:45 EST

With the launch of monsterminigolftruth.com MonsterCable has offered a wilted olive branch to Monster Mini Golf. In summary:

1. Monster Cable will cancel its lawsuit...
2. As long as MonsterMiniGolf pays $100 per month per franchise to MonsterCable
3. MonsterCable in turn will donate $100 per month per MonsterMiniGolf franchise to The Elf foundation or Creating Rooms of Magic, or Seg4Vets: Segways for disabled veterans .
4. Monster MiniGolf gets to keep being MonsterMinGolf
5. A bunch of bloviating about how Monster Cable is the real victim here.

More at MonsterMiniGolfTruth.com. (Thanks to Ian!)

PREVIOUSLY:
Tell Monster Cable To Stop Suing A Monster-Themed MiniGolf Park

Monster Cable Sues Monster MiniGolf For Trademark Infringement
Lawsuit: Monster Cable Thinks You Might Confuse Mini-Golf With Overpriced Cables

Tell Monster Cable To Stop Suing A Monster-Themed MiniGolf Park

Ben Popken — Wed, 10 Dec 2008 16:40:48 EST

If you would like to tell Monster Cable that they're jerks for trying to shut down the family owned and operated Monster MiniGolf...

...just the latest target of Monster Cable's insane campaign to sue for trademark infringement anything that dares to have "Monster" in the name - you can email their ceo at nlee@monstercable.com or theheadmonster@monstercable.com...

...and tell him how you will never buy a Monster Cable again and you will tell everyone you know to never buy a Monster Cable. The co-founders of Monster Mini Golf, Patrick & Christina Vitagliano also say they have something juicy planned for CES, the world's biggest consumer electronics tradeshow that is like the SuperBowl for electronics companies. As Monster Mini Golf makes monster-themed Mini Golf parks and not USB-powered tape measures, I can only imagine it's some kind of anti-MonsterCable hilarious hijinx.

PREVIOUSLY:

Monster Cable Sues Monster MiniGolf For Trademark Infringement
Lawsuit: Monster Cable Thinks You Might Confuse Mini-Golf With Overpriced Cables

Email Uhaul CEO Joe Schoen

Ben Popken — Mon, 01 Dec 2008 09:29:20 EST

The email address for the CEO of Uhaul, Joe Schoen, appears to be joe@uhaul.com. Useful in case his cellphone inbox is full.

Email Michael Dell

Ben Popken — Mon, 17 Nov 2008 21:11:40 EST

If you would like to contact the CEO of Dell to tell him how much you enjoy his company's products and services, his direct email address is Michael@dell.com. We've previously posted michael_dell@dell.com, and that, while it arrives at his office, does not go to him personally.

(Photo: Joi)

Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

Ben Popken — Fri, 07 Nov 2008 09:43:47 EST

Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.

Be sure to read our Ultimate Consumerist Guide to Fighting Back, a go-to handbook for the dissatisfied consumer. Once you've decided to go the executive customer service right, be sure you read this first so you know what to say when you call the corporate avatar of your choice.

The Consumerist Executive Customer Service Index

ACS
Adelphia
Air Tran
Alamo
Alaska Airlines
Allegiant
Aloha
Amazon
America West
American Airlines
American Express
Amtrak
Apple
ATA
AT&T
AT&T Wireless
Bank of America
Barnes and Noble
Bell Canada
Best Buy
Blizzard
Blockbuster
Blogger
Bloomingdales
Blue Cross/Blue Shield
British Airways
Borders
Busey Bank
Buy.com
Cablevision
Charter Communications
Chase
Circuit City
Citibank
Comcast
Continental
cox
Delta
Direc-TV
Discover Card
Dish
Disney
Ebay
Enterprise
Equifax
Experian
Fedex
Frontier Airlines
Fry's
Gamefly
Geek Squad
Georgia Power
Helio
Home Depot
Humana
HSBC
IKEA
ING Direct
Insight
Keybank
Lenovo
Loew's
Macy's
Microsoft (and Xbox)
Midwest Airlines
Motorola
National City
Nicors
Northwest Airlines
Norton
Office Depot
Office Max
Orbitz
Paypal
Pitney Bowes
Qwest
RCN
Regions Bank
Register.com
Ryan Air
Samsung
Seagate
Sears
Sirius
Skybus
Sony Ericcson
Spirit Airlines
Sprint
Sports Authority
Staples
Symantec
T-mobile
Target
Time Warner Cable
TransUnion
Uhaul
United Airlines
United Health Care
UNUM Life Insurance
UPS
US Airways
US Cellular
Verizon landline/DSL/Fios
Verizon Wireless
Vonage
Wachovia
Walmart
Washington Mutual
Wells Fargo

In the event you can't find the info you are looking for here, you can scan our backlog of contact info, or use Google to uncover the addresses yourself. In the event you find something we don't have, feel free to share at tips@consumerist.com.

Researched by Alex Jarvis
Last updated: 11/07/2008

Contact Buy.com Executive Customer Service

Ben Popken — Thu, 06 Nov 2008 11:16:28 EST

If you're having a problem with Buy.com and regular customer service can't or won't help you, here's a pack of escalated contact information to help kick your complaint to the top of the corporate pig-pile:

Buy.com
Neel Grover, CEO
neelg@buy.com
949-389-2000 x 2101
949-448-5400 (ask for Mr. Grover's office)
BuyServices Inc.
85 Enterprise, Suite 100
Aliso Viejo, CA92656

Fred Martin VP Customer Service
949-389-2000 x 2150
fredm@buy.com
Doug Pearce Director of Customer Service
dougp@buy.com

Steven A Blum, Chairman, Founder
(949) 443-1030
3 Ritz Cove Drive
Dana Point California 92629
or
3400 Toro Canyon Rd
Austin, TX 78746

Reach Time Warner Cable Executive Customer Service

Ben Popken — Tue, 04 Nov 2008 15:32:05 EST

If you've got a problem with Time Warner Cable regular customer service can't or won't solve, you can try escalating it to the Executive Care team in the Office of the President. This is updated contact information since we last posted it, information TWC was nice enough to provide to us directly! TWC.COTP@twcable.com 212-364-8300 option 2 ~~203-328-0600 - option 2~~ Leader of Office of the President team: James Abott (Photo: lymang)

Reach Gamefly Executive Customer Service

Ben Popken — Fri, 31 Oct 2008 11:04:09 EDT

Here's the info to escalate your complaint up to the top of the Gamefly corproate heap. Says the reader who sent this in, "I left a message and sent an email and 20 minutes later a manager called and fixed my problem in 5 minutes. It was like magic, delicious fairy sparkly consumery magic."

CEO: David Hodess
5870 West Jefferson Blvd
Suite J
Los Angeles, CA 90016-3109
(310) 660-6410
dhodess@gamefly.com

Reach DirecTV Executive Customer Service

Ben Popken — Thu, 02 Oct 2008 11:18:14 EDT

Here are some executive email addresses and phone numbers if you need to escalate an unresolved problem with DirecTV:

bruce.churchhill@directv.com, bbchurchhill@directv.com: EVP
john.murphy@directv.com, jfmurphy@directv.com: SVP, Controller, CAO
patrick.doyle@directv.com, ptdoyle@directv.com: SVP, CFO
HZBitew@directv.com: Heywot Bitew, Business Operation Analyst - 310-964-6508
eafilipiak@directv.com: Ellen Filipiak, Senior Vice President of Customer Relations

To send a valentine to DirecTV's CEO, Chase Carey, email chase.carey@directv.com.

The corporate switchboard is 310-964-5000. You might be able to get to his secretary by calling that number and saying, "Carey's office, please," in a professional and composed tone.

(Photo: (A3R) angelrravelor (A3R))

Reach 19 Blue Cross Blue Shield CEOs

Ben Popken — Thu, 18 Sep 2008 10:04:20 EDT

Here is the full contact information for 18 different Blue Cross Blue Shield CEOs. Name, address, phone number, and the contact info for their assistants. If you have an unresolved issue with one of these health insurance groups that regular customer service can't or won't solve, might want to give the appropriate honchos one the following list a holler. Remember to be calm, polite, and concise. Be professional, they're looking for an excuse to write you off as a wingnut. Don't give them one. Follow our instructions for reaching executive customer service and/or how to write an effective complaint letter, and these secrets of a professional complaint letter writer, and you'll give yourself a much better chance of success. Angela Braly President and CEO Of WellPoint (oversees 13 BCBS plans) Angela.Braly@Wellpoint.com 120 monument circle Indianapolis, IN 46204 Mailpoint IN0104-a300 Phone: 317-488-6476 Fax: 317-488-6477 Assistants: Lisa Moran 317-488-6480 lisa.moran@wellpoint.com Linda McAdams 317-488-6489 linda.mcadams@wellpoint.com G. N. (Arnie) Arnott President and CEO Saskatchewan Blue Cross 516 – 2nd Avenue North Saskatoon, SK S7K 2C5 Canada Phone: (306) 667-5271 Fax: (306) 664-1945 Email: aarnott@sk.bluecross.ca Asst: Melanie Wilson Phone: (306) 667-5270 Email: mwilson@sk.bluecross.ca Tom Bowser President and CEO Blue Cross and Blue Shield of Kansas City 2301 Main Street Kansas City, MO 64108 Phone: (816) 395-2001 Fax: (816) 395-2035 Email: tom.bowser@bcbskc.com Asst: Marcia Zanko Phone: (816) 395-2019 Email: marcia.zanko@bcbskc.com Mark W. Banks, M.D. CEO BlueCross and BlueShield of Minnesota P.O. Box 64560 St. Paul, MN 55164-0560 3535 Blue Cross Road St. Paul, MN 55122 Phone: (651) 662-8438 Fax: (651) 662-7767 Email: mark_w_banks@bluecrossmn.com Asst: Mary Beth Olson Phone: (651) 662-6679 Email: mary_b_olson@bluecrossmn.com Sherry Cladouhos President and CEO BlueCross BlueShield of Montana P.O. Box 4309 Helena, MT 59604-4309 560 North Park Avenue Helena, MT 59601 Phone: (406) 444-8441 Fax: (406) 447-8607 Email: scladouhos@bcbsmt.com Asst: Velma Dalton Phone: (406) 444-8267 Email: vdalton@bcbsmt.com Richard Boals President and CEO Blue Cross and Blue Shield of Arizona, Inc. P.O. Box 13466 Phoenix, AZ 85002-3466 2444 West Las Palmaritas Drive Phoenix, AZ 85021 Phone: (602) 864-4305 Fax: (602) 864-4200 Email: rboals@phx1.bcbsaz.com Asst: Rebekah Mendez Phone: (602) 864-4431 Email: rmendez@phx1.bcbsaz.com Tim J. Crilly President and CEO Blue Cross and Blue Shield of Wyoming P.O. Box 2266 Cheyenne, WY 82003-2266 4000 House Avenue Cheyenne, WY 82001-2266 Phone: (307) 432-2701 Fax: (307) 432-2708 Email: tim.crilly@bcbswy.com Asst: Carla Lofton Phone: (307) 432-2706 Email: carla.lofton@bcbswy.com Kenneth Martin President and CEO Pacific Blue Cross P.O. Box 7000 Vancouver, BC V6B 4E1 Canada 4250 Canada Way Burnaby, BC V5G 4W6 Canada Phone: (604) 419-2021 Fax: (604) 419-2020 Email: kmartin@pac.bluecross.ca Asst: Fran Darbyshire Phone: (604) 419-2050 Email: fdarbyshire@pac.bluecross.ca Steven S. Martin President and CEO BlueCross and BlueShield of Nebraska P.O. Box 3248, Main P.O. Station Omaha, NE 68180-0001 7261 Mercy Road Omaha, NE 68180-0001 Phone: (402) 390-1810 Fax: (402) 398-3836 Email: steve.martin@bcbsne.com Asst: Susan Unger Phone: (402) 343-3546 Email: susan.unger@bcbsne.com Raymond F. McCaskey President and CEO Blue Cross and Blue Shield of Illinois, Texas, New Mexico and Oklahoma 300 East Randolph Street Chicago, IL 60601-5099 Phone: (312) 653-6746 Fax: (312) 938-3657 Email: mccaskeyr@bcbsil.com Asst: Lynne Recupido Phone: (312) 653-6818 Email: recupidol@bcbsil.com Bruce G. Bodaken Chairman, President and CEO Blue Shield of California P.O. Box 7168 San Francisco, CA 94120-7168 50 Beale Street San Francisco, CA 94105 Phone: (415) 229-5086 Fax: (415) 229-5056 Email: bruce.bodaken@blueshieldca.com Asst.: Leslie Monahan Phone: (415) 229-5096 Email: leslie.monahan@blueshieldca.com D. Scott Ideson President Regence BlueCross BlueShield of Utah P.O. Box 30270 Salt Lake City, Utah 84130-0270 2890 East Cottonwood Parkway Salt Lake City, Utah 84121 Phone: (801) 333-5664 Fax: (801) 333-6516 Email: sideson@regence.com Asst: Wendy Cowley Phone: (801) 333-5290 Email: whcowley@regence.com Mark Ganz President & CEO The Regence Group P.O. Box 1071, E15A Portland, OR 97207-1071 100 SW Market Street Portland, OR 97201 Phone: (503) 226-8721 Fax: (503) 225-6797 Email: mbganz@regence.com Asst: Denise Thayer Phone: (503) 225-5228 Email: dethaye@regence.com J. Bart McMullan, Jr., M.D. President Regence BlueCross BlueShield of Oregon P.O. Box 1271 Portland, OR 97207 – 1271 100 SW Market Street Portland, OR 97201 Phone: (503) 225-5351 Fax: (503) 226-8795 Email: jbmcmul@regence.com Asst: Carol Brandt Phone: (503) 225-6894 Email: csbrand@regence.com John Stellmon President Regence BlueShield of Idaho 1211 West Myrtle, Suite 110 Boise, Idaho 83702 Phone: (208) 395-7703 Fax: (208) 395-7704 Email: jstellmon.id@regence.com Asst: Terri Redmond Phone: (208) 333-7823 Email: tredmond.id@regence.com Mary O. McWilliams President Regence BlueShield 1800 Ninth Avenue, M/S S1600 Seattle, WA 98101 Phone: (206) 464-3756 Fax: (206) 287-5413 Email: mmcwilliams@regence.com Asst: Paula Lyons Phone: (206) 464-5524 Email: pjlyons@regence.com Michael B. Unhjem President and CEO BlueCross BlueShield of North Dakota 4510 13th Avenue, S.W. Fargo, ND 58121-0001 Phone: (701) 282-1327 Fax: (701) 282-1866 Email: mike.unhjem@bcbsnd.com Asst: Mary Ann Schaan Phone: (701) 282-1328 Email: maryann.schaan@bcbsnd.com Robert Shoptaw President and CEO BlueCross and BlueShield of Arkansas P.O. Box 2181 Little Rock, AR 72203 601 Gaines Street Little Rock, AR 72201 Phone: (501) 378-2242 Fax: (501) 378-2037 Email: rlshoptaw@arkbluecross.com Asst: Carolyn Henry Phone: (501) 378-2243 Email: cjhenry@arkbluecross.com Blue Cross Blue Shield of Georgia Main #: (404) 842-8000 Fax #: (404) 842-8010 Main #: (866) 777-9636 Website: www.bcbsga.com 3350 Peachtree Road, NE Atlanta, GA 30326-1040 USA Ms. Monye Connolly President of Blue Cross Blue Shield of Georgia mmc6213@wellpoint.com Direct: (404) 842-8509 Assistant: Tina Ms. Tracy Healy Staff Vice President of Finance tracy.healy@wellpoint.com Assistant: Lisa Ms. Amy Odom Staff Vice President of Staff Affairs amy.odom@bcbsga.com Direct: (404) 842-8132 Ms. Cindy Sanders Corporate Communications Director cindy.sanders@bcbsga.com Mr. George Walker Chief Financial Officer george.walker@bcbsga.com Dan Loepp, president and CEO, for Blue Cross Blue Shield of Michigan DLoepp@bcbsm.com Joan Budden, vice president, individual business, for Blue Cross Blue Shield of Michigan JBudden@bcbsm.com (Photo: Getty)

Send Staples An EECB

Ben Popken — Thu, 11 Sep 2008 23:12:20 EDT

TAB A: http://www.staples.com/sbd/content/about/media/bios.html
SLOT B: first.last@staples.com

Insert.

Send Charter An EECB

Ben Popken — Thu, 11 Sep 2008 13:11:07 EDT

Here are 16 email addresses to load into your EECB should you feel the need to launch one at cable company Charter Communications.

neil.smit@chartercom.com, sue.weiske@chartercom.com, sean.hayes@chartercom.com, mary.white@chartercom.com, ted.schremp@chartercom.com, grier.raclin@chartercom.com, michael.lovett@chartercom.com, marwan.fawaz@chartercom.com, jill.stark@chartercom.com, david.andreski@chartercom.com, sherry.olds@chartercom.com, larry.kaschinske@chartercom.com, sarah.kerska@chartercom.com, eloise.schmitz@chartercom.com, paula.trustdorf@chartercom.com

45 Disney Email Addresses

Ben Popken — Wed, 03 Sep 2008 14:34:42 EDT

If you have a problem with anything in the galaxy of Disney products and regular customer service doesn't help you, and a supervisor won't help you, here are 45 high-ranking email addresses to sent your well-crafted, sensible complaint letter to, what we here at Consumerist call the "EECB" or "executive email carpet bomb."

andy.bird@disney.com, andrew.bird@disney.com, garth.steever@disney.com, bob.weise@disney.com, robert.weise@disney.com, alan.braverman@disney.com, ronald.iden@disney.com, ron.iden@disney.com, kevin.mayer@disney.com, christine.mccarthy@disney.com, zenia.mucha@disney.com, preston.padden@disney.com, dennis.shuler@disney.com, brent.woodford@disney.com, george.bodenheimer@disney.com, richard.cook@disney.com, dick.cook@disney.com, walter.liss@disney.com, andrew.mooney@disney.com, andy.mooney@disney.com, jay.rasulo@disney.com, james.rasulo@disney.com, anne.sweeney@disney.com, steve.wadsworth@disney.com, steven.wadsworth@disney.com, john.pepper@disney.com, robert.iger@disney.com, bob.iger@disney.com, thomas.staggs@disney.com, tom.staggs@disney.com, meg.crofton@disney.com, megan.crofton@disney.com, al.weiss@disney.com, roy.disney@disney.com, john.lasseter@disney.com, susan.arnold@disney.com, susan.arneld@disney.com, john.bryson@disney.com, john.chen@disney.com, judith.estrin@disney.com, steve.jobs@disney.com, steven.jobs@disney.com, fred.langhammer@disney.com, aylwin.lewis@disney.com, monica.lozano@disney.com

(Photo: highdef)

13 Email Addresses For An Office Max EECB

Ben Popken — Tue, 02 Sep 2008 12:05:18 EDT

In case your efforts to deal with Office Max customer service fail, and you've escalated to a supervisor, here are 13 working email addresses you can use to send off an EECB.

williambonner@officemax.com, ryanvero@officemax.com, samduncan@officemax.com, jimdurkin@officemax.com, randyburdick@officemax.com, reubeneslone@officemax.com, reubenslone@officemax.com, customerservice@officemax.com, executivecustomerservice@officemax.com, jenniferrook@officemax.com, sammartin@officemax.com, doncivgin@officemax.com, investor@officemax.com

Need help drafting that letter? Here's a template for writing a good one, and some tips from a professional complaint letter writer.

(Photo: theogeo)

Contact Enterprise CEO Andy Taylor

Ben Popken — Tue, 26 Aug 2008 12:19:29 EDT

I've always found Enterprise to have stellar service, but if for some reason you should have an issue not resolvable at the branch or through regular customer service, here's the contact info for their CEO Andy Taylor.

314-512-2206
ataylor@erac.com
andrew.c.taylor@erac.com

Reach A Nice Best Buy Customer Service Supervisor

Ben Popken — Mon, 25 Aug 2008 11:45:04 EDT

Only use this contact info if you can't get help from the store and the regular customer service line isn't doing it for ya.

carolina.madden@bestbuy.com
(612) 292-0076

(Photo: Meghann Marco)

Updated: Contact DISH Executive Customer Service

Ben Popken — Tue, 05 Aug 2008 14:46:54 EDT

If you have a problem with DISH and regular customer service isn't working, try these folks:

(915) 298-5975 - David Hernandez, Customer Resolution Specialist - Executive Resolution Team
(915) 298-5976 - Joey Selik, Customer Resolution Supervisor - Executive Resolution Team

Call 303-723-1000. Wait for a reception to answer. Ask to be transferred to Executive Resolutions
Or Call Mindy at 720-514-7746.
Or email ceo@echostar.com.

Be sure to first read our guide on how to deal with the executive customer service department. Remember to try to be civil, professional and concise.

(Photo: JohnKit)

Complete Norton Symantec Executive Contact List

Ben Popken — Thu, 31 Jul 2008 11:29:35 EDT

If you have an unresolved Norton/Symantec complaint and regular customer service doesn't help you out, you might want to try giving one of the top-ranking company executives inside a call or an email. Don't forget to be nice, polite, and professional, and remember the guidelines for contacting executive customer service. If you need help writing a solid complaint letter, here's a template to follow. And if you want a real anti-virus program that won't hose up your computer, try NOD32. Now here's the complete executive contact list...

Corporate Executives
John W. Thompson
Chairman and Chief Executive Officer
jwthompson@symantec.com
408-517-8282

James Beer
Executive Vice President, Chief Financial Officer
james_beer@symantec.com
408-517-7929

Mark Bregman
Executive Vice President, Chief Technology Officer
mark_bregman@symantec.com
408-517-8003/203-434-5991

Art Courville
Executive Vice President, General Counsel and Secretary
art_courville@symantec.com
408-517-7676

Greg Hughes
Chief Strategy Officer
greg_hughes@symantec.com
408-517-8206

Rebecca Ranninger
Executive Vice President, Chief Human Resources Officer
rebecca_ranninger@symantec.com
408-517-8280/408-410-7815

Enrique Salem
Chief Operating Officer
enrique_salem@symantec.com
408-517-7444/415-531-5002

Product Executives
Joseph Ansanelli
Vice President, Data Loss Prevention Solutions
joseph_ansanelli@symantec.com
415-364-8101/415-264-7978

Ken Berryman
Vice President, Endpoint Virtualization
ken_berryman@symantec.com
650-527-4432/650-703-3663

Janice Chaffin
Group President, Consumer Business Unit
janice_chaffin@symantec.com
408-517-8375/408-718-6492

Francis deSouza
Senior Vice President Information Foundation, Compliance, and Security Management francis_deSouza@symantec.com
415-738-2801/617-818-8448

Brad Kingsbury
Senior Vice President, Endpoint Security and Management
brad_kingsbury@symantec.com
424-750-7326/424-750-7326

Deepak Mohan
Senior Vice President, Data Protection Group
deepak_mohan@symantec.com
407-357-7559/407-474-9884

Robert Soderbery
Senior Vice President Storage and Availability Management Group
robert_soderbery@symantec.com
650-527-4389/650-387-3609

David Thompson
Group President, Information Technology and Services Group
david_thompson@symantec.com
408-517-5557

Sales and Marketing Executives
John Brigden Senior Vice President, Europe, Middle East, and Africa Geography
john_brigden@symantec.com
(+44) 118 943 6269

Carine Clark
Senior Vice President of Marketing
carine_clark@symantec.com
801-995-7995

Bernard Kwok Senior Vice President, Asia Pacific and Japan Geograph
bernard_kwok@symantec.com
86 139 1083 0868

Julie Parrish
Vice President, Global Channel Office
julie_parrish@symantec.com
408-517-5396/408-621-2472

Bill Robbins
Senior Vice President, The Americas Geography
bill_robbins@symantec.com
408-517-5667/408-221-8685

96 Numbers For Wells Fargo Card Service Senior Management And Their Direct Reports

Ben Popken — Fri, 25 Jul 2008 18:58:44 EDT

If you have a problem with your Wells Fargo-issued credit card and regular customer service isn't helping you, you might want to try one of the 96 people whose phone numbers we have posted inside. Just like with tier 1 customer service, you want to be polite, professional, and able to calmly tell them exactly what you want in a sentence or two. This primer on using executive customer service should help too. Time to put that stagecoach on turbo!

Also, Wells Fargo corporate email address format is Firstname.middleinitial.lastname@wellsfargo.com

Kevin Rhein – President 612-667-5632 Fax 612 667 4982

Bonnie Johnson – admin 515-222-8202
Kathleen Forchelli -415 222 3344 Fax 415 693 0293

lutz Braum 415 222 2750
Todd Denbo 415 396 6392 Fax 415 693 0293
Andrew Hee 415 222 6790 Fax 415 772 0951
Laura Lewison 415 369 1568 Fax 415 639 0293
William Nicholls 602 328 2743 Fax 602 328 2323
Benjamin Soccorsy 417 222 1158 Fax 602 328 2323

Brent Vallat 415 936 3888
Daniel Ayala 925 686 7466 Fax 925 686 7400

Gloria Pineda- Admin 325 686 7285
Bob Cantrel 925 686 7334 Fax 925 686 7400
Steve Clark 925 686 7056 Fax 925 686 7400
Xochitl Leon 925 603 2351Fax 925 686 7400
Gina Nearing 925 686 7383 Fax 925 686 7400

Alma Perez 281 362 6668
David Blank 515 222 8381 Fax 515 222 8870

Cindy Fry- admin 515 222 8365
Joanna Prebeck 515 222 8509 Fax 515 222 8870
Dave Demanett 515 327 5131 Fax 515 222 8870

Dorothy Garett-admin 515 222 8151
Deb Ayers 515 222 8669 Fax 515 222 8884
Lisa Banker 515 222 8351Fax 515 222 8810
Farzin Avval 415 222 4080 Fax 415 693 0293
J. P. Martindale 515 222 8134 Fax 515 222 8810
Lorrie Morrison 515 222 8707 Fax 515 222 8810
Amy tetmeyer 515 222 8695 Fax 515 222 8810
Michael Devito 651 205 8683 Fax 866 478 1724
Peg Simons-Admin 651 205 8601 Fax 651 208 8834

Patrick Conner 214 692 3540
Paul Dockry 605 575 4293 Fax 605 575 8761
Michal Ferris 605 575 5111 Fax 605 575 4685
Jeffrey Hommes 605 575 4765 Fax 605 336 5656

Gary Roos 651 205 8687
Tonya Rowe 605 575 5396 Fax 605 575 5310

Jason Smith 925 686 7842
Tiana Wimmer 415 396 3001
Mike Dosedel 515 326 9581
Amy Burks 515 326 9585 Fax 888 286 0203
Todd Eaton 515 222 8279 Fax 515 222 8447
Betty Hoople 925 603 2068 Fax 925 681 4927

Carolyn tesene 925 603 2392
Judy Gizzi 925 686 7346 Fax 925 681 4927
Olga Jenkins 925 681 4931 Fax 925 681 4927
Jack Mackhouse 925 686 7327 Fax 925 687 6704
Michael McDonald 612 215 2411Fax 877 869 3428
Nancy Beaver 925 686 7251 Fax 925 681 4928
Dana Karzan 925 686 7197 Fax 925 681 4927
Ed Kadletz 612 667 0827 Fax 613 316 3036

Barb Tonsager 612 316 4381
Dave DePaepe 612 667 2349 Fax 612 316 3036
Gary Pearcy 612 667 0886 Fax 612 316 3036
Kathy yee 415 396 4232 Fax 415 977 9396
Brenda Yosy 415 222 5556 Fax 415 977 9396

Setff Keire 925 686 7789
Doug Blough 925 686 7290 Fax 925 963 4101

Chris Gerding 925 603 2352
Cynthia Kuo 925 686 7905 Fax 925 603 2347
Randy Shaver 515 222 8500 Fax 515 327 4300
Tom La centra 503 614 3229 Fax 503 614 6175

Judy Armstong-Admin 503 614 2341
Mike Armstrong 503 614 2485 Fax 503 614 6748
Pam Huntley 515 222 8170 Fax 515 213 7377
Tric Kennedy 503 614 5955 Fax 506 614 6175
Larry Tewell 515 222 8184 Fax 515 222 8889
Steve Ward 503 614 6571 Fax 503 614 1984
Kevin Mower 515 327 4585 Fax 515 222 8011

Deb Demay 515 222 8219
Bill Cochrun 503 614 5789 Fax 503 614 6715
Brenda Hardy 515 222 8003 Fax 515 222 8878
Mike Klosterman 515 226 3739 Fax 515 222 8123
Steve Slagter 515 222 8056 Fax 626 222 8880
Mary Twickley 515 222 8051 Fax 515 222 8878
Steve Samuelson 515 327 4500 Fax 515 222 8870

June williams 515 222 8213
Todd Andersen 515 222 8427 Fax 515 222 8205
Darlene Campbell 925 686 7199 Fax 925 687 7158
Kevin Hale 515 222 8923 Fax 515 222 8886
Debi hartman 515 222 8009 Fax 515 222 8409
Charlie Hoover 515 222 8120 Fax 515 222 8205
Bill Russell 702 765 3434 Fax 702 765 3450
Craig Shorter 515 222 8398 Fax 515 222 8870
Mike Tyler 515 222 8212 Fax 515 222 8870

Bonnie Johnson 515 222 8202
Carla Bellew 515 222 8636 Fax 515 222 8105
Chris Bonner 925 686 7485 Fax 925 603 2347
Julie McCormic 515 222 8654 Fax 515 222 8870
Sandy Nowak 425 450 8036 425 451 3994

Lisa westermann 415 222 6236
Jay lawrence 636 594 2263
Michael Wood 515 222 8218 Fax 515 222 8870

Christi Power 515 222 8220
Seta Arabian 415 222 4824 Fax 415 975 6941
Sharda Carp 212 805 1161 Fax 212 805 1065
Dawn Mandt 612 667 4025 Fax 612 667 6082

(Photo: Marcin Wichary)

Updated: Email Addresses For Register.com Execs

Chris Walters — Tue, 22 Jul 2008 11:04:49 EDT

Having problems with Register.com that can't be resolved, and you've exhausted all traditional customer service routes? An anonymous tipster sent in the following email addresses for the executive team.

~~lkustcher@register.com - Larry Kustcher CEO~~
rjacobson@register.com - Roni Jacobson General Council and EVP of product development
sross@register.com - Sandy Ross - VP Customer Service
dschuman@register.com - Doug Schuman - VP Marketing
~~jruggierio@register.com - John Ruggerio - VP Sales~~

gmichels@register.com - Gary Michels - Chief Financial Officer
mtrachtenberg@register.com - Myles Trachtenberg - Chief Information Officer
rjacobson@register.com - Roni Jacobson - EVP Product and General Counsel
TLam@register.com - Tom Lam - Executive Escalations Manager
dshuman@register.com - Doug Shuman - SVP Customer Marketing
sross@register.com - Sandy Ross - SVP Canadian Sales & Service
shorowitz@register.com - Stuart Horowitz - SVP Human Resources

RELATED
"The Ultimate Consumerist Guide To Fighting Back (Revised Edition)"
(Photo: Getty)

Contact Macy's Executive Customer Service

Ben Popken — Mon, 21 Jul 2008 15:31:17 EDT

The number for Macy's executive customer service is 800-264-0069
Also, extension 2425 at that number gets you Mellisa, assistant to the President of Macy's
Here is the official box where they want you to send complaints...

Not sure if it actually works.

Macy's Presidential Complaints
PO Box 8215
Mason, OH 45040
~~ExecOffice@fds.com~~

Here's how to deal with executive a customer service. Remember to always be nice, polite, professional, and tell your story succinctly and clearly.

(Photo: Paul Keleher)

Email Addresses For 17 Bank Of America Executives

Ben Popken — Mon, 07 Jul 2008 19:00:00 EDT

Here are 18 working Bank of America executive/employee email addresses. A Consumerist reader launched a EECB (executive email carpet bomb) that got his overdraft fees refunded; these were the ones that didn't bounce back, plus some more we found recently.

ken.d.lewis@bankofamerica.com, colleen.haggerty@bankofamerica.com, britney.w.sheehan@bankofamerica.com, nicole.nastacie@bankofamerica.com, joe.price@bankofamerica.com, keith.banks@bankofamerica.com, michael.jones@bankofamerica.com, liam.e.mcgee@bankofamerica.com, brian.t.moynihan@bankofamerica.com, amy.brinkley@bankofamerica.com, steele.alphin@bankofamerica.com, liam.e.mcgee@bankofamerica.com, bradford.r.dinsmore@bankofamerica.com, michelle.shepherd@bankofamerica.com, maryellen.baker@bankofamerica.com

We have received numerous requests lately for company-specific email lists. At present, we have very few, but that number can be increased if you send in the results of your successful EECBs. Don't be so lazy, here's all the info you need to build your own EECB.

(Photo: Payton Chung)

Reach Washington Mutual Executive Customer Service

Ben Popken — Wed, 02 Jul 2008 08:13:54 EDT

If you're trying to get through to Washington Mutual and regular customer service isn't helping you, give these numbers for Executive Customer Service, a very high-up customer service team with superpowers to solve customer problems at any and all levels, a try. Be calm, polite, professional, and able to state your case in 1-2 sentences. It's a good idea to read this post on dealing with executive customer service first. The info really works, read this lady's story about how contacting WaMu executive customer service saved her house from foreclosure.

(206) 461-2000 x 489 Laura

Rosalva Alvarez
rosalva.alvarez@wamu.net
1-800-225-5497, option 1, option1, extension 467
Fax: (206) 965-3082

Executive Response Team
Customer Relations Manager
Washington Mutual Bank
(800) 225-5497 Opt. 1 Ext. 467
Fax (206) 965-3082

(206) 377-8196, (206) 461-2000, (206) 461-6414, or (206) 461-8779. You can try asking for Ms Cindy Modica, VP of Quality Service.

CEO Kerry Killinger
kerry.killinger@wamu.net
His assistant, Wendy: wendy.cadman@wamu.net
206-500-8779

CFO Tom Casey
tom.casey@wamu.net
206-500-4201

Chief Legal Officer Stewart Landefeld
stewart.landefeld@wamu.net

President and COO Steve Rotella:
steve.rotella@wamu.net
206-500-8302

Another option is to try launching an "Executive Email Carpet Bomb." These posts tells you how.

(Photo: Whatsername)

Lowe's CEO Robert Niblock Email Address And Phone Number

Ben Popken — Wed, 18 Jun 2008 10:48:52 EDT

Robert A. Niblock
First Vice Chairman, Chairman, President & CEO
Lowe’s Companies, Inc.
1000 Lowe’s Blvd
Mooresville, NC 28117
Phone: 704-758-2084
robert.a.niblock@lowes.com

Tammy picks up, but if you use these tips for stating your case calmly and succinctly, you should be fine. Here are also some numbers for directly reaching their executive customer service team.

Best Buy CEO Bradbury Anderson's Email Address And Phone Number

Ben Popken — Tue, 17 Jun 2008 17:19:54 EDT

Bradbury H. Anderson, Vice Chairman & CEO
Best Buy Co., Inc.
7601 Penn Avenue South
Richfield, MN 55423-3645
Phone: 612-292-2453
brad.anderson@bestbuy.com

The phone number goes to a secretary, Debby. That's ok, that's where these guidelines for dealing with executive customer service come into play.