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email-addresses
email-addresses
Redbox Might Be Able To Stop Misdirected Receipts
By Laura Northrup on April 17, 2012 8:00 AM
19 Comments
Being an early adopter of something has its privileges and its disadvantages. Chris joined Gmail early enough that he gets to have an address that consists of his first two initials and his very common last name. That's pretty neat for him, but has led to a really annoying case of mistaken identity. He keeps getting someone else's Redbox receipts. A person who has a similar name, but lives in a different state and rents from Redbox an awful lot. The good news? Redbox has a solution for this. Kinda. More »
Comcast: Oh, You Wanted To Keep Your Decade-Old E-mail Address?
By Laura Northrup on August 13, 2010 9:00 AM
59 Comments
Some advice for Comcast customers: if you want to keep your comcast.net e-mail address when significantly changing your services, you should mention this sometime during the process. Nancy tells Consumerist that's what she learned when she had Comcast combine her cable and Internet access and roll them into a Triple Play account. Sure, the installation went awry, but you expect that. She didn't expect the company to shut off her e-mail account, since she was continuing as a Comcast customer and all. This was apparently very naive of her. More »
Emailing Logitech VP Gets Out-Of-Warranty Remote Fixed
By Ben Popken on June 21, 2010 12:00 PM
33 Comments
Chuck was stuck with a broke remote. Out of warranty, it was a joke, its LCD screen croaked, its buttons he blindly poked. Customer service offered him reimbursement, 50%, on his next purchase. Not good enough, he puffed! He did not want to fill a landfill with more stuff! So he leapt over the minions and emailed a man who had hand, like pinions he spun gears and he won Chuck a repair and now Chuck no longer rips out his hair, no longer stuck with a joke of a broken remote, his tale I now share: More »
Hackers Bite Apple, AT&T To Breach 114K iPad Owners
By Phil Villarreal on June 10, 2010 5:45 AM
78 Comments
Some early iPad adopters got a special bonus prize for buying a device that's sure to be replaced with a vastly superior model a year from now — a data breach in which hackers unearthed account info from 114,000 users, including newscaster Diane Sawyer, New York mayor Michael Bloomerg and movie kingpin Harvey Weinstein. More »
Reach Best Buy's Executive Resolution Team
By Ben Popken on June 2, 2010 4:40 PM
15 Comments
If you have an issue with Best Buy that you've tried and tried and tried and tried to resolve using normal customer service methods, to no avail, try pinging this guy on their executive resolution team: More »
Reach Logitech Executive Customer Service
By Ben Popken on April 21, 2010 3:25 PM
17 Comments
If you have a Logitech customer service issue, warranty repair request or otherwise just need to kick your issue to the top because regular customer service isn't doing it for you, here is a gal to contact: More »
(NeoGaboX)
Reach PG&E Executive Customer Service
By Ben Popken on April 19, 2010 1:00 PM
2 Comments
Got a longstanding PG&E customer service issue that's getting you down because no one at regular customer service will fix it? Escalate to the top with these executive email addresses and phone numbers: More »
How To EECB Sirius XM Radio
By Ben Popken on April 14, 2010 1:00 PM
32 Comments
If you have an issue with your Sirius XM Radio service or a billing problem, and vanilla customer service behind the 1-800 number just can't seem to get it right, no matter how hard you try, you might try emailing the people running the company. Here are their email addresses: More »
Reach Bank Of America's CEO
By Ben Popken on April 13, 2010 1:00 PM
12 Comments
Got a squirrely Bank of America issue that no amount of calling and pleading with customer service can resolve? Try kicking it up the poop pile to CEO Brian Moynihan, or one of his trusted slaves: More »
Executive Emails For Victoria's Secret
By Ben Popken on March 30, 2010 3:19 PM
8 Comments
Got an issue with Victoria's Secret that regular customer service can't or won't handle? Try escalating it to the top of the laundry heap with these email addresses for senior executives. More »
(mrbill)
Email GE Money Bank CEOs
By Ben Popken on March 26, 2010 11:35 AM
5 Comments
UPDATE: Here's the contact info for GE Money: More »
(Eneas)
Reach Verizon Wireless Executive Customer Service
By Ben Popken on March 19, 2010 2:49 PM
6 Comments
Got a Verizon complaint wireless complaint that's not getting anywhere? Live in the Northeast? Monica is your gal. More »
(j. crew)
How To EECB J.Crew
By Ben Popken on March 17, 2010 4:00 PM
8 Comments
Had a problem with an order or customer service from J.Crew and need to escalate your complaint? Here's a list of e-mail addresses you should try when crafting your Executive E-Mail Carpet Bomb. More »
Reach Countrywide Executive Customer Service
By Ben Popken on February 26, 2010 3:00 PM
0 Comments
Here is some Countrywide executive customer service info. Even though Bank of America acquired Countrywide, some of this contact info is still valid. Former Countrywide customers who experiencing post-integration account difficulties have reported success using it. More »
(hyku)
Email Sprint's Lawyers
By Ben Popken on February 24, 2010 1:09 PM
10 Comments
If for some reason you feel compelled to contact Sprint's lawyers, here is their email address: office.general.counsel@sprint.com
Reach PlayStation's CEO
By Ben Popken on February 3, 2010 11:00 AM
9 Comments
Jack Tretton, President and CEO Sony Computer Entertainment America, is standing by and waiting to escalate your backlogged PlayStation complaint! In his spare time, he tests batteries he finds in his kitchen drawer by touching them to his tongue. Connect and start talking hot at jack_tretton@playstation.sony.com! Or his sassy assistant, Amanda Murphy Pedroso at amanda_murphy@playstation.sony.com! UPDATE: Sony is mad that we posted this email address.
A Priceline Email Address That Humans Sometimes Read
By Ben Popken on January 15, 2010 12:00 PM
13 Comments
Priceline hates hates hates giving refunds. But if you need one, or some other aspect of their non-existent customer service fixed, you can email executive.services@priceline.com or OriginatesES@service.priceline.com. You will probably end up going to your bank to get the refund, but at least you know where to shove the cc. This information is also useful in case your 2-year old daughter is in the burn ward and you need to cancel a trip.
Photo: notafish
Reach HSBC Executive Customer Service
James R. Lane
Vice President, Executive Resolutions
831-772-6248
james.r.lane@us.hsbc.com More »
By Ben Popken on December 7, 2009 12:31 PM
0 Comments
HSBC Card & Retail ServicesJames R. Lane
Vice President, Executive Resolutions
831-772-6248
james.r.lane@us.hsbc.com More »
Reach Keurig Executive Customer Service
By Ben Popken on November 17, 2009 10:25 PM
29 Comments
—>If you have a problem with Keurig, makers of those coffee machines where the coffee comes in little pods that you just place inside, and regular customer service isn't helping you, you can try nicely escalating to their Director of Customer Service or emailing their executive team. More »
Get DirecTV Executive Customer Service
By Ben Popken on November 4, 2009 8:25 PM
10 Comments
—>If you're having DirecTV issues, here's two more top-level contacts for you to try: More »
