Consumerist
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bad decisions
What To Consider Before Buying An Extended Warranty
The New York Times has an article about why consumers buy extended warranties for electronic products and other appliances, especially since we rarely have enough information at the moment of sale to make an informed decision. Here are three things to watch out for the next time you're buying some fun electronic device. More » -
science says
Want An HDTV? Just Imagine That You Have One
Good news, everyone! I don't have an aging hulk of a CRT television in my living room anymore. No, I have a high definition television, thanks to the power of my mind. At least, that's what a recent study tells me will happen if I wish hard enough. More » -
electronics
Newegg Files For $175 Mil IPO - Going All Hollywood On Us Now?
Popular electronics retailer Newegg filed for a $175 mil initial public offering today, becoming the 3rd internet darling in recent memory, after Zappos and Mint, to seek a cashout. Let's hope Newegg doesn't switch their business model from being entirely beholden to customers to being entirely beholden to shareholders. Otherwise, the customers' battle cry of "It's Newegg or nothing!" will be getting a tryout. [Reuters] (Thanks to GitEmSteveDave!) (Photo: Matt & The Camera) -
apathy
Best Buy Too Lazy To Find Your Item Unless You Order It Online
Reader Michael went to Best Buy to pick up a hard drive that he saw on sale. The website said that the item was in stock, but when he got to the store there were none on the shelf. The employee he questioned said that the item was out of stock but explained that the website was slow to update. So Michael went home, ordered it for in store pick up and... can you guess what happened next? More » -
success stories
Funai Finally Answers The Phone, Offers Refund For Dead 5-Month-Old TV
Thanks to their own determination and a tip from a fellow Consumerist reader, Tavie and Gina have finally found someone at Funai willing to not only answer the phone, but grant them a refund for their Sylvania television that died after only a few months of use. The amount of effort needed to get this result is a little disheartening, but we're thrilled at the happy ending, and we now have helpful information for other customers who encounter problems with Funai. More » -
recycling
Recycle Your Sex Toys, Get A New One For Free
You recycle your other used electronics, so why not recycle your unwanted sex toys, too? Dreamscapes, LLC is providing an incentive for consumers to do just that. As long as they wash them really, really well first. More » -
prices may vary
Target Advertises Cheap In-Store Hard Drive Online, 'Varies' Price At Stores
Silly Jeremy, thinking he can use an online Target ad for an in-store only price to gauge the actual price of an item at his neighborhood Target. More » -
tivo
TiVo Now Offers Exciting New DVR Immortality Transfer Fee
TiVo customers have a few different choices when paying for their service plans. The one that's gamble of sorts is the "lifetime" plan, which includes service for the entire life of your device and currently costs $399. Lifetime service is technically transferable when a TiVo is replaced under warranty, but Nate discovered a new feature: a new $150 fee to transfer service from the original DVR to the replacement. More » -
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tivo
Friendly, Logical Customer Service From TiVo Keeps Annoyed Customer Loyal
Sean is a loyal TiVo customer, and has been for years. He's even recruited others into the TiVo cult. It was this recruiting activity that allowed him to find out that he was getting a bad deal due to when he originally signed up for service. More » -
empty promises
Watch Out For Best Buy's Extended Warranties
HD Guru took a deeper look at the extended warranties and service plans Best Buy pushes on customers who buy expensive electronics like hi-def TVs. You probably won't be surprised to find out that the fine print negates a lot of what the person or pamphlet on the sales floor will try to promise you—but you might be surprised at just how useless these plans can be when you get right down to it.
More »
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above and beyond
V-Moda Replaces Headphones After Wear Leads To Static
Xavier bought a pair of nice quality headphones from V-Moda, and liked them so much that he carried them along everywhere he went. When he started having problems with the device, he inquired about repairing the earbuds, but V-Moda had a better idea. More » -
personalities
The 7 Types Of Employees You Meet At Best Buy
Gizmodo paired up a former Best Buy employee with a professional illustrator and created a taxonomy of seven Best Buy employees you're likely to meet whenever you shop there. The two who probably get the most coverage on our site (and who are probably the most annoying in general): Pervy Geek Squad Guy and Slick Careerist Manager.
"The Seven Types of Employees You Meet at Best Buy" [Gizmodo]
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best buy
Best Buy Ties Up A Grand Of Guy's Money For A Month
Disregarding our sage advice, former Best Buy employee Patrick wanted to cash out his 401(k) when he left the company. But he found getting ahold of the money was tougher than getting out of the store without being offered an extended service plan: More » -
bait and switch
NY Attorney General Fines, Closes Down Infamously Scammy Camera Stores
If you bought cameras or electronics from any of these stores recently you were probably scammed: Best Price Camera, Foto Connection, 1 Way Photo, 86th Street Photo, Broadway Photo, Camera Whiz, and Sonic Photo. Or perhaps you bought something online from one of their astonishing array of alter egos and websites (see full list). More » -
insiders
More Insider Tips When Buying From Radioshack
There's clearly no love lost between D. and D's former employer, RadioShack. A little over a year ago, D. sent us some insider tips on what to watch out for when you shop at RS. Now here comes a follow-up, with more information on cell phone sales tricks, warranty pitches, and used merchandise. More » -
oh snap
Rumble In The Strip Mall: Best Buy Calls Out Walmart
Sure, Best Buy emerged victorious over Circuit City in the Battle of the Big-Box Electronics Stores, but they still have to compete with general discounters like Walmart. Which is why in a new ad campaign, Best Buy calls out Walmart specifically, attacking their employees' presumed lack of product knowledge compared to Best Buy employees. More » -
confusion
Best Buy Tries To Convince You To Buy The Wrong Memory Card
Reader Phil is annoyed. He called Best Buy to see if they carried MiniSD memory cards. He was told that they did, but when he got to the store — all they had was MicroSD. Instead of just apologizing and letting Phil get on with his day — they tried to convince him that he was wrong, and his camera took MicroSD. It doesn't. More » -
obvious
Former Best Buy Salesperson Says: Electronics Salespeople Are Useless
Over on CNET, blogger and former Best Buy salesperson Sharon Vaknin shares her acquired wisdom with the Internet, putting together a list of the "7 things electronics salespeople won't tell you." What are they? More »
electronics
New York, 7:26 AM
Sun Nov 22
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