(Spoott)

Bank Employee Explains Why It Takes So Dang Long To Process Debit Card Fraud Claims & Disputes… And Other Fun Stuff

We hear a lot from readers who say their debit cards were charged for services they didn’t receive — whether by fraud or by ineptitude on the part of a merchant — and who are now waiting for their bank to please put back the money that was wrongfully taken from them. [More]

Southwest Ticket Debacle Illustrates Problems With Using Debit Cards For Big Purchases

Southwest Ticket Debacle Illustrates Problems With Using Debit Cards For Big Purchases

A week ago, Southwest Airlines ticked off an awful lot of customers when a disastrous Facebook promotion resulted in people being charged multiple times — upwards of 24 or 25 times — for each ticket. While the airline responded quickly and says it will make things right with customers, many of those who paid with debit cards are still waiting to get their money back. [More]

Do We Still Need Fee-Disclosure Placards On ATMs?

Do We Still Need Fee-Disclosure Placards On ATMs?

Back in 1999, the Electronic Fund Transfer Act began requiring that ATMs provide two separate disclosures of associated fees — one on the ATM screen before the transaction is confirmed and a second placard placed in a conspicuous location on the ATM itself. Yesterday, the House of Representatives passed an amendment to the EFTA that would eliminate the placard requirement. [More]