Consumerist
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success stories
EECB Convinces Best Buy To Pay For Damage To Car
Here's a good example of how to write an effective Executive Email Carpet Bomb, or EECB, to break through the "please hold" purgatory of the company's phone system. Alicia's car's bumper was scratched by a Best Buy employee, and calling consumer relations as directed proved fruitless. Now she's got a check in her hands from Best Buy to pay for the repairs.
We have quite a few stories now about Best Buy responding favorably to EECBs, which goes to show that if you can find a way to reach the company's executives—and you write a good EECB—your odds of having your problem favorably resolved improves considerably. More »
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enterprise
Enterprise EECB Saves Man From Unjustly Paying $560 For Bumper Scratch
Enterprise Car Rental charged Mike $560 for a scratch on the bumper he felt was unfair, but after he followed The Consumerist's instructions on sending an Executive Email Carpet Bomb (EECB), all that changed. "Long story short," he writes, "Within ONE DAY, that email was forward with highlights , such as URGENT -PLEASE RESOLVE, and ultimately reached the northeast manager, who called me and apologized profusely for their poor handling of the situation, and WAIVED ALL charges ($560 for repairs). done..all wiped... GONE!!! THANK you for publishing that thread.. it absolutely positively works!!!"
So, if the low-level peons are ripping you off, try appealing to the higher authorities, en-masse, via EECB.
(Photo: Alexis Deadly) -
contact info
How To Find Executive Contact Information Using Google Finance And Your Brain
People often write to us and ask "Hey do you have such and such a company's email address? I didn't see it on your website." More » -
how to
Use Wildcards In Google To Uncover Company Email Address Formats
One of the stumbling blocks when launching an EECB is figuring out the company email address format. There is actually a very easy way to do this. Just use wildcards in Google. What are those? We'll tell ya, inside...
More »
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complaint letters
How To Launch An Executive Email Carpet Bomb
Here's a classic tactic for rattling the corporate monkey tree to make sure your complaint gets shoved under the nose of someone with decision-making powers. Let's call it the "EECB," or Executive Email Carpet Bomb... More »
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