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Email Addresses For 17 Bank Of America Executives
Here are 18 working Bank of America executive/employee email addresses. A Consumerist reader launched a EECB (executive email carpet bomb) that got his overdraft fees refunded; these were the ones that didn't bounce back, plus some more we found recently. More »
happy endings
Apple: Sorry We Wrote On Your Macbook Screen With Pen And Then Lost It, Here's A New Laptop
Reader Brandon's Macbook had some cracks and stuck pixels, so he sent it in to be repaired. When he got it back the cracks were fixed, but someone had written on his screen with pen. So, naturally, he sent it back. This time, they lost it. Don't worry, there's a happy ending. More »
laptops
Joelle expected Acer to repair her chronically overheating laptop, not coat the inside of its screen with "a sort of brown dripping." Acer insists that their shipping company caused the internal screen damage, and won't repair the laptop unless Joelle pays up.
More »
This Repaired Acer Laptop Needs More Screen Smudge
Joelle expected Acer to repair her chronically overheating laptop, not coat the inside of its screen with "a sort of brown dripping." Acer insists that their shipping company caused the internal screen damage, and won't repair the laptop unless Joelle pays up.
More »
comcast executive email carpet bomb
Warn Comcast You're Moving, Lose Your Internet Access
Chris gave Comcast a heads up that he was moving and wanted to arrange a transfer date ahead of time, and they disconnected his present internet access instead. Gahhhhhhh! Ahhhh!!! When he made various calls to various Comcast departments, various employees agreed it was messed up, but all refused to actually solve the problem. So Chris, using some email addresses we posted, sent out a well-crafted executive email carpet bomb... More »
success stories
Another EECB Scores Direct Hit On Best Buy And HSBC, Saves You $180
EECBs are scoring direct hits on HSBC and Best Buy. Reader Chad was having the same problem with his Best Buy credit card that reader Jason wrote in about. After he saw Jason's successful EECB he launched one of his own. Reade Chad's letter and Best Buy's response inside. More »
executive email carpet bomb
Home Depot's Extraordinary Service Leads To Free $800 Appliance Upgrade
Michael launched an Executive Email Carpet Bomb after Home Depot twice failed to deliver an undamaged washer and dryer. Home Depot's CEO Frank Blake quickly thanked Michael for his even-handed letter, and promised that the local store manager would make him a happy customer... More »
success stories
UPDATE: Best Buy EECB Scores A Direct Hit
If you read yesterday's article Best Buy's "Same As Cash" Credit Card Conceals Major Hidden Fees, you should remember Jason who got socked with some serious fees on his Best Buy/HSBC credit card. Jason wrote back to us to say that within a mere 3 hours after the deployment of his EECB, Best Buy reversed all of his fees. Jason's and Best Buy's letter, inside... More »
happy endings
UPDATE: IKEA Apologizes For Charging You A $60 Restocking Fee On A Defective Bookcase
The mighty EECB (executive email carpet bomb) has brought justice to West Chester, Ohio, says reader Drew. Drew was mistakenly charged a $60 restocking fee on a defective bookcase. He wrote to us and launched an EECB on IKEA. The results? A very nice apology letter, a full refund and a $25 gift card. Looks like it's Swedish meatballs for dinner tonight. More »
travel
Thanks, Northwest, For Flying Me To Chicago Because I Asked Nicely!
Contrary to published rumors, I did not spend last weekend trafficking Canadian drugs or performing "community service." No, I enjoyed a gluttonous weekend in Chicago thanks to Northwest's generosity. In the age or rising fees, reduced frequent flier miles, and general travel hell, it's still possible to extract favors from airlines, if you know which levers to push... More »
executive customer service
Reach Northwest's Executive Management Team
Meet Doug Steenland, CEO of Northwest airlines. He and his fellow executives can help fix problems left unresolved by tree-bound call center sloths. Here's how to reach Northwest's executive management team... More »
success stories
EECB Scores Direct Hit On Delta's $25 Extra Bag Fee
Reader Justin got hit with Delta's new $25 extra bag fee on the way home from his vacation to West Palm Beach. He turned to the dreaded EECB (Executive Email Carpet Bomb) to get his $25 refund. Let's listen in: More »
success stories
EECB Results In $6000 Credit From Maytag For Defective Jade Refrigerator
If you plunk down six grand for a refrigerator like the Jade Model #RJRS4870D, you expect it work. And if it doesn't, you expect the three-year warranty on it to cover things like the refrigerator leaking all over the floor, extra ice building up, and exuding the smell of burning rubber. Ron and his parents certainly thought so, but Maytag wanted them to pay for the installation of a new part to fix the problem, even though Maytag admitted it was a known issue with this refrigerator. Read his blog post about how he was able to use an executive email carpet bomb to persuade Maytag to doing the right thing. The end result was more than Ron asked or even hoped for: $6,000 credit towards any fridge they carry from either JennAir or Whirpool, installation included. My favorite line is when he tells them, "If the Whirlpool conglomerate cannot handle all of its customers in a timely matter maybe they should stop acquiring other brands and focus on the ones that they already have."
How to take care of your parents $6000 refrigerator using an Executive Email Carpet Bomb [Ron in Israel]
complaints
Verizon Interprets "Materially Adverse" Differently From Reality So You Can't Cancel Without Termination Fee
Joseph would like to cancel his Verizon contract without early termination fee by arguing that the recent monthly administrative fee increase is materially adverse, but unfortunately for Joseph, Verizon's lawyers have filled their customer service reps brains with a bunch of hooey about what materially adverse means. In fact, when Joseph was reading the very clause in the Verizon contract that allows him to what he wants, the call center supervisor laughed at him. According to his account, when he criticized the poor customer service, she started screaming at him. The text of Joe's attempted EECB, inside... More »
contact info
Email Addresses For Best Buy Execs
Here's a nifty list of contact info for Best Buy execs, rooted up by one of our determined readers in his quest to get his Rewards account working properly. Remember, with great power comes great responsibility—try the normal routes before you launch an EECB, or you'll ruin it for the rest of us.More »
good customer service
Customer's EECB To Best Buy Scores Direct Hit—Rewards Glitch Is Fixed, Plus Here's $75
A few weeks ago, Zach emailed us to say that his Rewards Zone Mastercard hasn't worked properly in the five months he's had it, and no one at Best Buy had been able to help. We pointed him to our Guide To Fighting Back, and he responded tonight with an update. More »
happy endings
Sprint Customer's Number Gets Ported Without Authorization; Email To Executives Gets It Back
Robb spent almost two and half hours with Sprint CSRs trying to find out why his phone had stopped working, and eventually he was told that it had been ported to AT&T, and that it would "take 4-5 days to try and get this number back if at all." Fortunately, he was able to send the following email directly to their executives and got the matter cleared up the next day.More »
contact info
Email Addresses For Register.com Execs
Having problems with Register.com that can't be resolved, and you've exhausted all traditional customer service routes? An anonymous tipster sent in the following email addresses for the executive team.lkustcher@register.com - Larry Kustcher CEO
rjacobson@register.com - Roni Jacobson General Council and EVP of product development
sross@register.com - Sandy Ross - VP Customer Service
dschuman@register.com - Doug Schuman - VP Marketing
jruggierio@register.com - John Ruggerio - VP Sales More »
