One E-Mail To Verizon CEO Accomplishes What 6 Calls To Customer Service Could Not

One E-Mail To Verizon CEO Accomplishes What 6 Calls To Customer Service Could Not

Rob has been an internet-only Verizon FiOS customer for years and recently decided, since he hadn’t really experienced any problems with that service, that he’d take the plunge had get FiOS cable TV service too. Since his house was already wired, it shouldn’t have been a big deal but the all-too-familiar happened and Rob found himself staring into the customer service abyss. [More]