Consumerist
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iphone mania
AT&T Rep Tells iPhone-Crazed Customers To Cancel AT&T Contract
Arnie and his wife have a fever, and the only cure is more iPhones. A shiny new iPhone 3G S to replace the clunky old 3G iPhones they've been forced to use, to be precise. Frustrated that the cell phone business insists on subsidizing the gadgets by only offering a sane price to new customers, or customers willing to upgrade, Arnie called AT&T. That's when he stumbled on a solution that's almost hilarious in its simplicity. More » -
surprise
Comcast Lowers Your Bill, Then Charges Early Termination Fee
Comcast agreed to lower reader O.'s monthly cable bill to $40, but they didn't warn him that the new, lower price would come with a hefty $150 early termination fee. O. could barely afford Comcast's service before, and wouldn't have agreed to the lower fee if he knew about the surprise fee. Comcast is telling him that he has no choice but to pay, and won't even let him return to his previous plan. More » -
early termination fees
Landlord Asks Mother To Pay "Early Termination Fee" After Son Fails To Honor Lease By Dying
Debbie Eckert cleaned out her son's apartment after he died in a February fight, but the landlord, CCRT Properties of Brookfield Wisconsin, thinks she should pay several months rent and an early termination fee. The Wisconsin Department of Consumer Protection says that CCRT can pursue the 24-year-old teacher's estate, but that they have no right to heartlessly badger his mother. More » -
directv
DirecTV Demands Nearly $500 For Canceled Service You Couldn't Use
DirecTV agreed to let Anthony cancel his service without an early termination fee because his signal would randomly fade away without explanation. What DirecTV really meant though was that they would let Anthony cancel if he paid a final bill of $446.69. After speaking with two agents who agreed that the fee should have been waived, DirecTV reduced Anthony's bill to $445.42. A third agent told Anthony that he would need to negotiate any further deductions in writing with the dispute department... More » -
sprint
Escape Sprint ETF-Free Over Administrative Fee Increase
Want to break your Sprint cellphone contract without paying an early termination fee? On January 1, 2009, Sprint will increase the Administrative fee to $.99 per line. Because this is what is known as a "materially adverse change of contract," and because of the basic contractual principle that you can't change someone's contract without their explicit permission (not the tacit, "opt-out" kind), you can use it to argue that the fee renders your contract void and you can end service without a termination fee. You do have to be willing to argue without giving up with a number of different Sprint employees first, like Matt did... More » -
The attorney who won a verdict against Sprint in California has filed a $1.2 billion class action lawsuit, claiming that early termination fees are not legal. [Information Week]
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sprint
Leaks: Details On Sprint's New Decreasing ETF
More details have emerged about Sprint's new decreasing-monthly ETF, thanks to a page from the Sprint customer service manual that fell into NeoWin's hands. Basically the ETF on a 2-year contract is $200 after the first 30 days and until month 20, then it starts decreasing by $10 at month 19, until it gets to month 5 where it holds at $50. However, they say it's their policy to waive it if there's less than 30 days left. Once again, the decreasing-ETF will only apply to new contracts signed after November 2, 2008. Full scan of the internal document, inside... More » -
early termination fees
Sprint To Start Discounting ETFs Monthly
Sprint is expected to soon start making the early termination fee (ETF) decline every month, possibly as early as November 2nd. Previously, whether you canceled service 1 day into or one day before the end of your service contract, you would get a $200 fee. That fee is supposed to reimburse the company for the cost of providing you a cellphone at reduced cost. The change is expected to be only good for new subscribers and is not retroactive, so, sorry Charlie if you were hoping to go get an iPhone.
Sprint to join rivals in cutting termination fees [AP]
Sprint pro-rated ETF finally gets a date [neowin] (Thanks to Brandon!) (Photo: bryanbope) -
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early termination fees
DirecTV Debits A $446.60 Cancellation Fee — For Service You Canceled Within 24 Hours
Meet Brandon. He canceled DirecTV after less than 24 hours (the agreed upon time limit to avoid a fee, apparently), only to see that DirecTV debited $446.60 from his checking account. More » -
etf
Verizon Announces Monthly Plans With No Early Termination Fees
Facing increased pressure from consumers and lawmakers alike, Verizon has announced that they will begin offering monthly cellphone plans with no early termination fees. Consumers wishing to take advantage of the plans will be required to pay full price for a phone, or provide their own phone, as Verizon will not be subsidizing the cost of handsets. More » -
verizon wireless
Verizon Wireless Going Contract-Free Next Week?
If the website Boy Genius Report is correct, next week Verizon Wireless will start offering contract-free, month-to-month service. Pretty much everyone will be eligible for it, but of course you'll have to pay full price for a phone or bring your own, there'll be an activation fee that can't be waived, and if you take advantage of any special offers that require a contract, you'll have to switch over to a contract agreement. It's supposed to start on September 21st. More » -
class actions
Join The Verizon ETF Class Action
Wanna get in on the Verizon Early Termination Fee class action settlement? I did and went to verizonETFsettlement.com just like the postcard told me. Basically, if you were a Verizon Wireless customer from July 23, 1999 to August 10, 2008, and you were either charged an ETF, whether you paid it or not, you could be eligible for a piece of a $21 million pie (after the attorneys get their fees first), just file a claim form by October 14.
In typical fashion, I tried filing a claim but the site keeps timing out. Something to bookmark and check in on later and hope they fixed it. Even when you think you're giving Verizon its comeuppance, somehow you get screwed over.UPDATE: The website seems to be fixed now. By the way, at the end you will have to print out and mail in forms. They want you to attach documentation of your ETF. If you don't have documentation, you can still make a claim but you will get a lesser amount.VerizonETFSettlement [Official Site] (Photo: Ben Vershbow)
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early termination fees
Video Tutorial For Escaping Cellphone Without ETF
Who needs a bunch of words to tell you how to get out of your cellphone contract without early termination fee when a nice boy will tell you how do to it? You just sit back, grab some popcorn, and watch Ely Rosentock's video tutorial. 9 minutes later, you'll know how to break your cellphone contract without ETF, or moving to California. Video inside... More » -
early termination fees
Get 75% Off Your ATT ETF By Switching To Pay-As-You-Go
If arguing for completely getting out of your AT&T early-termination-fee isn't your thing, you can try doing what Felix did and get 75% off it. More » -
tmobile
Tmobile Introduces Month To Month Contracts
Hate long-term cellphone contracts? Starting August 6th, Tmobile will be the first national carrier to offer month-to-month plans, straight up. More » -
sprint
Sprint Loses Early Termination Fee Case In California
A California judge has issued a tentative ruling against Sprint regarding early termination fees. Although Sprint has two weeks to respond before the judge issues a final ruling, if the ruling stands then Sprint will have to pay $73 million in refunds to former customers. That Verizon settlement for $21 million earlier this month must be looking pretty sweet to Sprint's investors right about now. More » -
early termination fees
Tmobile Adds Flimsy Restrictions For ETF-Free Cancelers
Tmobile is trying to impose certain new restrictions on people trying to cancel their contract without early termination fee (ETF) over the recent text message rate increase. Based on an email between a reader and Tmobile's executive customer service team, to qualify for ETF-free cancellation a customer: More »
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get out of your cellphone contract
Want The New iPhone? Here's How To Escape Your Current Cellphone Contract ETF-Free
As the second coming of the Jesusphone 3G draws near, we wanted to remind customers of other wireless carriers that there are ways to escape your existing cellphone contract free of early termination fees, and trade your piddling Verizon, Sprint, or T-Mobile bills for hundreds of pages of gloriously itemized AT&T charges. Or just switch carriers. More »
early termination fees
New York, 9:48 AM
Sat Jul 4
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