AT&T continues its push to move customers away from standard two-year plans (that include subsidized device prices) and toward plans where the customer owns pays full price for her phone, but gets a discount on her monthly data rate. Yesterday, the company announced that it would allow certain contract subscribers to ditch their contracts without penalty — if they switch over to the AT&T Next plan. [More]
T-Mobile’s campaign to brand themselves as America’s “un-carrier” started last year at CES in Las Vegas, so it makes sense that the company introduced “Uncarrier 4.0″ this afternoon at the same event. [More]
JD and his family moved to a different town in the same state, but T-Mobile didn’t have great reception in their new home. They had only one bar of service, but T-Mobile customer service staff assured the family that the service would get better. It didn’t. When his wife’s phone broke, they upgraded her phone and his son’s phone after assurances from the salesperson that having new, advanced smartphones would improve their reception. They did not. What the family would really like now, a year later, is to quit their T-Mobile contract and get on with their lives. That’s not an option without an early termination fee. [More]
Some satellite TV customers decide to end their relationship with their company of choice when they move, but that’s not what Brad and his wife want to do. They’re moving to be closer to family during a medical crisis. The problem is that they’re still under contract: they just signed up this August. They also like their service and want to keep it. The problem is that DirecTV offers them two options: a $200 fee to move the service, or a [More]
When Consumerist reader Jill’s husband left his job at Verizon earlier this year, he’d been told that he could port all five of the wireless lines on their family’s account to another carrier without paying any early termination fees, and so they did. But when that final bill came from VZW, they suddenly owed nearly $1,000 in ETFs. [More]
A reader reports he was able to get out of his Cingular contract by telling them he was moving to a remote area of NV.