<![CDATA[Consumerist: Ea]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: Ea]]> http://consumerist.com/tag/ea http://consumerist.com/tag/ea <![CDATA[ Amazon Pulls Negative Reviews Of 'Spore,' Then Reinstates Them ]]> Earlier today, about 2200 reviews of the game Spore disappeared from the product page on Amazon.com, almost all of them negative. Did Amazon censor the reviews because of their anti-DRM nature? Amazon says no, that it was a technical glitch, and they restored the reviews by the end of today. An Amazon spokesperson told Ars Technica, "Amazon doesn't censor or edit customer reviews based [on their content] and we'd only remove a review if it fell outside our guidelines." Spore's rating is back to a single star, and it's #5 on Amazon's video games chart.

"Amazon temporarily gags Spore critics, deletes and restores all customer reviews" [ArsTechnica] (Thanks to Nathan!)

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Consumerist-5049321 Fri, 12 Sep 2008 19:26:36 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5049321&view=rss&microfeed=true
<![CDATA[ Backlash: Anti-DRM Protesters Trash Spore's Amazon Rating ]]> Spore, the long awaited new game from SimCity creator Will Wright, has been critically well-received, so what's up with its Amazon.com score? As of this posting, the game, despite being #1 on Amazon, has 1,494 one star ratings from gamers who are upset about the game's DRM. Here are some excerpts from the angry reviews:

...the game incorporates a draconian DRM system that requires you to activate over the internet, and limits you to a grand total of 3 activations. If you reach that limit, then you'll have to call EA in order to add one extra activation. That's not as simple as it sounds, since when you reach that point EA will assume that you, the paying customer, are a filthy pirating thief. You will need to provide proof of purchase, reasons why the limit was reached, etc, etc (it has all happened before with another recent EA product, Mass Effect). EA, of course, is not obligated to grant you that extra activation or even provide that service. In a couple of years they might very well even shut down the general activation servers, because "it's not financially feasible" to keep them running. What you will be left with is a nice, colorful $50 coaster. And you will be required to pay for another copy/license if you want to continue playing.

And...

The DRM for the game utilizes securom which is essentially a virus that installs itself without warning when you install the game. There is no way to completely remove it without reformatting and it is constantly running in the background if not removed. Sucking up computer resources.

It also is overpriced. This is actually a RENTAL, not a bought game because it only lets you install 3 times.

And...

I logged on to buy this but now no way. I dont care if its the best game in the world, I'm not loading it onto my computer if it has DRM. No thank you, remove it and I'll buy version 2.0.

And...

I personally feel EA has crossed the line with what is considered an acceptable protection scheme. What they have done is essentially created a rental for the price of the full game, and after 3 activations you have to call up EA and beg them to reactivate the game. I for one am a computer enthusiast and format and upgrade regularly so I'd burn through the 3 install limit in about three months top and I REFUSE to have to call up any company and have to beg and prove that I rightfully am entitled to an install. As a paying customer I expect to be able to install the game infinite amounts of times on MY computer without any DRM disturbances. Whats worse is that this DRM considers any computer upgrade, BIOS update, and some patches as system change and thus requires an additional activation.

And...

Thanks to everyone who warned us about the DRM in this game. I'm interested in the game, but not interested enough to break my computer to play it.

And...

Too bad I can't play this game because of the horrible copyright protection scheme/malware called SecuROM which locks up my rig. It doesn't even keep the game from being pirated, so I don't know why EA treats its paying customers like criminals.

And...

I will not pay EA $50 to rent a game, period. DRM is dying, and its dragging good products down with it. Get a clue EA. The music industry did, now its your turn to face the fire.

And...

I was going to buy this game today but because of the DRM and a few other issues I will skip this game altogether. It's a shame because I was really looking forward to owning this game. EA is not helping Will Wright in any way.

You get the idea. Have these reviews convinced you to skip this game?

Spore [Amazon via Kotaku]

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Consumerist-5047426 Tue, 09 Sep 2008 15:22:51 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5047426&view=rss&microfeed=true
<![CDATA[ EA Allows 3 "Activations" Of Mass Effect And That's It? Period? ]]> Reader jk writes in to let us know that EA's sci-fi epic Mass Effect is still having DRM issues on the PC platform. This time, instead of requiring gamers to maintain an internet connection and activate their game every few weeks, paying customers (allegedly) get three "activations" of the game and that's it. Uninstalling the game doesn't "give back" an activation.

jk writes:

You reported the initial DRM problems on this title but it's back...

Apparently the game Mass Effect PC version can only be installed 3 times, there are NO credits given back when you completely uninstall it..

They have been very dishonest about this. The consumer is crud at EA. Every single used disc for sale on ebay/amazon could be empty of installs and the buyer wouldn't know til they got it home..

He pointed us to a forum thread on Bioware's message board where one customer posted his attempt to get a straight answer of out EA's customer service reps.

As it been said in the Mass Effect tweakguide that if you uninstall Mass Effect you get an activation back. I decided to ask EA Support if that is true. The exact question is:

When uninstalling Mass Effect do I regain a activation?

Here is one reply from a Chris P.:

Quote: Disc based authentication required authentication every time you launched the game. Online authentication is more flexible and for Mass Effect, game authentication is needed only at the initial launch of the game on a particular machine. Re-authentication is required if the game is re-installed on a previously authorized machine for any reason.

I did not ask about authenication or what is required. I asked if I get an activation back if I uninstalled. This reply does not answer my question. In fact the only 3 possible answers should be Yes, No, or I Don't Know.

I asked again, trying to be clear to exactly what I wanted to know. A Chester responds:

Quote: Thank you for updating on us, Electronic Arts Technical Support. I do apologize for the inconvenience. If you just reinstall the game, you do not need to re-activate the game again.

Again, that is not what I am asking. I am not trying to be rude. I am not trying to be a jerk. I am trying to get a straight forward answer to my question and EA Support continues to fail to understand SIMPLE ENGLISH!

Yes, No, or I Don't Know. How hard can it be?!?!?!

Allegedly, an official answer was eventually wrested from EA—confirming that 3 activations was the limit:

Unfortunately, you will not gain an activation by uninstalling the game.

Any other EA customers running into this wall? Or is this just bad communication? Any luck getting new activations by contacting EA?

The Obliviousness of EA support [Bioware]

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Consumerist-5016980 Mon, 16 Jun 2008 17:47:53 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5016980&view=rss&microfeed=true
<![CDATA[ Mass Effect DRM Causing Backlash Among PC Gamers ]]> If you'd like to play the PC version of Bioware/EA's hit XBOX 360 title "Mass Effect," you'd better have an internet connection. Why? Because in order to remain "activated" the game will need to reauthorize itself via the internet every 10 days. Go 11 days without checking in and your game won't work until you do. Some gamers are saying that this requirement makes them feel like criminals, and doesn't make a lot of sense for a game that otherwise doesn't require an internet connection.

From the Mass Effect forums:

It is good that Bioware and EA want to kill piracy — but really, though; at what expense?...If somehow a copy of MEPC game gets out w/out any protection around comes out, that copy won't be hindered by any checks. Why should a legitimate buyer of MEPC have to pay money to be treated like he's a pirate when he isn't the pirate?

Say you, the legitimate MEPC owner, has lost their Internet connection — and it's say not on your end, but your ISP's. What now? Will you be locked out of your legit copy of your game for NO REASON?

Say you, legitimate MEPC owner, tried to get your copy verified online from its online check — but, for some reason, EA and Bioware's servers are down. Or say, too many MEPC users are booting MEPC at once to get verified and you just can't connect for a good while — whether it's 2 minutes, 20 mins, or 1 hour or more. That's an inconvenience. So, will the game boot b/c you can't get your legit copy verified?

Let's hope EA and Bioware are planning on operating these servers in perpetuity, because Mass Effect is very addicting, and if you don't agree, my level 60 Adept Nemesis will Singularity your ass.

What do you think of this style of DRM? Are they punishing the ones who don't steal? Or is this necessary to protect their investment?

Mass Effect for PC System Specs, SecuROM and FAQ [Bioware]

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Consumerist-5008218 Wed, 07 May 2008 23:20:44 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5008218&view=rss&microfeed=true
<![CDATA[ 14 Year-Old Boy Buys "Madden '07"; Gets Porn ]]> Seriously what is up with people putting porn in boxes and returning them to the store? A 14 year-old kid in Utah bought Madden '07, opened it up and found porn. EA has apologized and both they and Circuit City are looking into how porn got into the Madden game.

Apparently, "The game appears to be authentic, is embossed with a Madden NFL 07 label and came in a factory-sealed case, Linda Mahoney (Mom) said."

Do people have nothing better to do?

Stop putting porn in/on stuff and returning it to the store! You people are animals. —MEGHANN MARCO

'Madden 2007' Comes With Wrong Kind Of Action [WFTV] (Thanks, Jennifer!)

Unhappy Christmas surprise [The Standard via Kotaku]

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Consumerist-226452 Fri, 05 Jan 2007 14:38:35 EST Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=226452&view=rss&microfeed=true