Vonage Changes Your E911 Information To A Different Address, City

Vonage Changes Your E911 Information To A Different Address, City

Each time Andru updates his address for his Vonage E911 profile, Vonage responds with a confirmation email listing the wrong address in the wrong city. Andru updated his address for the fifth time just days before needing an ambulance for his 3-year old. Thankfully, the 911 operator had the correct address, but Andru had an email waiting for him when he returned from the hospital.

Yup, confirmation from Vonage that they accepted our E-911 address settings, again, set to the wrong address. Basically, this means that if we had to dial 911 one day later, paramedics would have had to have been rerouted from the address they were provided when we called in, which is over 10 minutes away, to our home – all thanks to Vonage and their incompetence in designing a fool-proof E-911 system.

VOIP still has a long way to go before it can be relied on for 911 service. In an emergency, the best way to get ahold of 911 is through an old fashioned landline. — CAREY GREENBERG-BERGER