GoDaddy Discontinues Something, Forgets To Tell Customers What

GoDaddy Discontinues Something, Forgets To Tell Customers What

It’s nice when a company gives customers advance notice before they stop offering a popular product or service. GoDaddy sent out an e-mail yesterday notifying their customers about the end of a product. Which product? Well, that’s a good question. [More]

Kohl’s Celebrates Royal Baby With Coupon Code For Peasants For Some Reason

Kohl’s Celebrates Royal Baby With Coupon Code For Peasants For Some Reason

Retailers don’t need much of a pretext to send out online coupons: current events, real or made-up holidays, the weather: it’s all a good enough reason to send out an e-mail and then sit back and wait for the sales to roll in. That’s the apparent logic behind a Kohl’s sale dedicated to the newest, tiniest heir to the throne of the United Kingdom. [More]

E-Mail To Top Execs Makes AT&T Realize, Oh Yeah, My Phone Is Defective

E-Mail To Top Execs Makes AT&T Realize, Oh Yeah, My Phone Is Defective

Reader L. needed help from AT&T. Local stores refused him a warranty repair on his Samsung Galaxy S4, saying that he had obviously dropped it and cracked the screen. He insists that he did not, and escalated, drafting a letter to a few top AT&T executives. Within a day, he had a response, a new phone, and an apology. [More]