If you’re planning to send AT&T Wireless an Executive E-Mail Carpet Bomb regarding their changes to iPhone and iPad data plans, maybe remove CEO Randall Stephenson from your address book. Engadget reports that a customer who sent Stephenson one e-mail too many got a friendly call from the Executive Response Team…. threatening him with a cease and desist order. [More]
Arnold was excited to receive an e-mail from Toys R Us advertising a special early-bird sale of Zhu Zhu Pets. The inexpensive little robot hamsters are in short supply, and the chain promised critters to the first fifty households who showed up at their local store on Sunday morning. Only Arnold reports that not only did his local store never have any of the battery-operated rodents in stock, it wasn’t open at the advertised hour at all.
Having trouble with HSBC? Executive customer service no help? Here’s where to contact the president and CEO of HSBC Bank USA.
Sometimes, the executive e-mail carpet bomb, or EECB, is too blunt an instrument. When Joe had a problem with T-Mobile, he elected to send a LGEB, or laser-guided e-mail bomb, just to CEO Robert Dotson, with great results.
Here’s the problem with Gmail: so many people use it that a mistyped e-mail address probably will not result in a bounced message. It will result in your message going to the wrong person, since nearly every derivation of a name is probably a working address.
BJ received the coupon at left, offering $9.99 off at Heartland America on September 9 (9/9/09, get it?) Which would be great if they had mailed it to him before 10 AM on September 10th. “Looks like if I want to use the coupon I will need to build a time machine,” he wrote.
No, Amazon is not contacting its members and performing regular fraud checks. Jason received this e-mail, which is associated with a rather convincing Amazon phishing site.
Is AOL ripping off your mom? …or stepdad, or aunt, or neighbor? Mainstreet.com gets to the bottom of why AOL continues to charge many, many not-terribly-Internet-savvy customers for their AOL e-mail accounts. You know, the same AOL accounts that are actually offered for free and have been since 2006. [MainStreet]
Brooke’s husband, like many sensible people, loves bacon. As a gift, she bought him a subscription to the Bacon of the Month Club. For a few months, they received fantastic bacon and whimsical bacon-related merchandise through the mail, just as promised. Then, suddenly, things went awry in mail-order bacon paradise.
What’s an account-related message from your company, and what’s marketing? Kevin, the subject of this week’s Red Tape Chronicles column, wants to know, because he’d like Capital One to stop sending him advertisements for their products. Capital One claims that he can’t opt out, since the marketing pitches are “account management communications.” Right.
Jacob got engaged last weekend. Yay! Mysteriously, before the wedding plans could even begin, his fiancÈe received an e-mail from Pottery Barn inviting her to start a wedding registry. Except she never signed up with them, or told any other retailer that she was engaged. What she did do was…change her Facebook status.
Sure, far be it from me as Consumerist tipline czarina to criticize people for having canned responses to e-mails, and especially for mixing up said canned responses, but this was still too amusing not to share.
Dasha, the “savings” blogger at my former newspaper, signed up for the TGI Friday’s mailing list, hoping to receive deal notifications and coupons. She didn’t expect the volume of mail that showed up in her inbox before 6 AM.
s and cover letters?