(Alan Turkus)

Here Are Some E-Mails To Consumerist That We Don’t Understand

Here at Consumerist, we receive a wide variety of e-mails: reader complaints, pleas for help, links to news articles and blog posts, bafflingly irrelevant press releases, grammar corrections, insider confessions, and funny photos. We read and appreciate all of it, but sometimes we receive messages that we simply don’t understand. [More]

Yahoo Won’t Let Me Reclaim My Old E-Mail, Hasn’t Purged It Either

Yahoo Won’t Let Me Reclaim My Old E-Mail, Hasn’t Purged It Either

Ben was caught in the Great Yahoo Purge of 2013. The company figures that you’re not going to come back for the webmail address that you registered in 1999, and decided to “reclaim” usernames that hadn’t been used in a very long time for reuse. The problem was that Ben’s ID was still in the system, but not available for him to sign in to. [More]

Even Yahoo Employees Want Nothing To Do With Yahoo Mail

Even Yahoo Employees Want Nothing To Do With Yahoo Mail

If you’re one of the many Yahoo users (Yahoosers?) who hasn’t been terribly impressed with the numerous recent “upgrades” to the web giant’s e-mail service, you’re not alone, especially in the Yahoo offices, were 3-out-of-4 employees have apparently decided to just stick with Microsoft Outlook, in spite of the company’s pleas to switch. [More]

Newegg, Gap Beg Customers Not To Relegate Them To Gmail’s ‘Promotions’ Tab

Newegg, Gap Beg Customers Not To Relegate Them To Gmail’s ‘Promotions’ Tab

Even though some early studies have showed that Gmail’s recent effort to put all of our marketing e-mails in one folder for us hasn’t really affected response rates for the businesses that blast us with e-mails, some companies are desperate to persuade us to keep them in our inboxes. Desperate enough to walk us through changing our e-mail preferences. [More]

Bed Bath And Beyond’s Tricky Nautica Promo E-Mail

Bed Bath And Beyond’s Tricky Nautica Promo E-Mail


In a recent mailing that they sent out to customers, Bed, Bath and Beyond promoted two things. They’re pushing Nautica-brand bedding sets, and also their ever-present 20% off one item coupons. The catch, of course, is that you can’t use the coupon on any of the Nautica items. [More]

Best Buy E-mail System Really Wants To Make Sure I Know Store Is Closed

Best Buy E-mail System Really Wants To Make Sure I Know Store Is Closed

Victor gets it, Best Buy. He ordered a Vita memory card for in-store pickup, but the store is closed. He got the message the first time, but Best Buy decided to keep reminding him. Well, that, or their e-mail system has some kind of bug, but it’s fun to think about the system checking every five minutes or so to be sure: “nope, still closed.” [More]

The EECB Gets T-Mobile Off My Back, $300 Refund

The EECB Gets T-Mobile Off My Back, $300 Refund

By harnessing the power of the executive e-mail carpet bomb, D. was able to end a nine-month “saga” with T-Mobile in less than 24 hours. “Go away,” they said (we’re paraphrasing.) “We didn’t take $297 from you without your permission.” Only they kinda did. [More]

(So Cal Metro)

AT&T E-Mails Me Stranger’s Account Statements, Shrugs

Eric was most likely an early adopter of Gmail, meaning that he was able to nab the address “elastname@gmail.com.” If you substitute in Eric’s actual last name for “lastname”, that is. The problem, as many early Gmail adopters can tell you, is that every other “E. Lastname” in the world seems to give out Eric’s e-mail address as his own. This time, it was serious: an AT&T business account holder gave the company Eric’s e-mail address, and now he’s getting notifications that have way, way more personal information than he’s comfortable having about a stranger. AT&T’s response? He should contact their customer himself. [More]

Gmail Decides That Gmail Messages Are Spam

Gmail Decides That Gmail Messages Are Spam

Checking his spam folder, Richard was a little surprised at the reason that this mail service, Gmail, gave for tossing one message into the junk pile. How did they determine that he probably didn’t want this message? Well, because the return address was Gmail.com, and “[they've] found that lots of messages from gmail.com are spam.” [More]

Comcast E-Mail Rep Needs A Lot Of Words To Say 'I Have No Power To Help You'

Comcast E-Mail Rep Needs A Lot Of Words To Say 'I Have No Power To Help You'

Tired of waiting around on hold when she called Comcast, Susan decided to just send them an e-mail with what she had to say. What she had to say to them was “Hey, why did you charge me $64 too much for installation?” The e-mail representative she talked to had an answer to this question: taking four hundred words to say, “I dunno, take some time off work to go to your local Comcast office and maybe they can give you a refund.” [More]

Flooded With Nook Receipts, Never Bought A Nook

Flooded With Nook Receipts, Never Bought A Nook

Anne Marie keeps getting notifications in her e-mail inbox about the content she just downloaded to her Nook. Which is weird, because she doesn’t have a Nook. Or a Barnes & Noble account. Stranger still, there’s no clear link between Anne Marie and the device’s owner. [More]

Survey: Barely Half Of E-Mails To Major Retailers Receive Adequate Responses

Survey: Barely Half Of E-Mails To Major Retailers Receive Adequate Responses

If you’ve ever written an e-mail to a retailer and either never received a reply or received one that did not adequately answer your question, you’re not alone. In fact, according to a new survey, retailers only provided complete responses to customers’ e-mails 54% of the time. [More]

Redbox Might Be Able To Stop Misdirected Receipts

Redbox Might Be Able To Stop Misdirected Receipts

Being an early adopter of something has its privileges and its disadvantages. Chris joined Gmail early enough that he gets to have an address that consists of his first two initials and his very common last name. That’s pretty neat for him, but has led to a really annoying case of mistaken identity. He keeps getting someone else’s Redbox receipts. A person who has a similar name, but lives in a different state and rents from Redbox an awful lot. The good news? Redbox has a solution for this. Kinda. [More]

Yahoo Shuts Down Decade-Old E-Mail Account, Shrugs

David is a paying customer of Yahoo, for web hosting services. It’s also been his e-mail account for the last decade. So why can’t he get an answer out of anyone there as to why they abruptly shut down his account a few weeks ago? He’s been locked out of his digital house on the Internet, and no one can tell him what he did wrong. Yahoo is an impenetrable fortress with no phones, designed to keep customers from talking to anyone with an idea what’s going on. [More]

I Don't Want Some Justin Bieber Fan's Redbox Receipts

I Don't Want Some Justin Bieber Fan's Redbox Receipts

Andrew has a common problem: he keeps getting someone else’s mail. Not in his paper mailbox, but someone else’s e-mail. A Justin Bieber fan in a different state entered his e-mail address when renting a DVD, and Andrew received the receipt. When he contacted Redbox to straighten out the mixup, their unhelpful solution was to block all e-mail receipts from Redbox. Yep, including his own. [More]

Do You Like E-Mailed Receipts For Offline Purchases?

Do You Like E-Mailed Receipts For Offline Purchases?

Our smart-shopping colleagues over at ShopSmart magazine recently noticed a promising trend at some high-end retailers: stores e-mailing your receipt to you rather than printing it out on old-fangled paper. Stores trying it out include Apple Stores, Nordstroms, Anthropologie, Urban Outfitters, and a few Whole Foods stores. [More]

Facebook Announces 'Gmail Killer' Messaging Service

Facebook Announces 'Gmail Killer' Messaging Service

Even though more and more people have been using their Facebook accounts to send e-mails to their friends and family, apparently that’s not enough for the site’s head honcho Mark Zuckerberg. Earlier today, the youngster announced a new e-mailing service that he says is the next step in messaging. [More]

Comcast Can Read Your E-mails, But Swears They Aren't

Comcast Can Read Your E-mails, But Swears They Aren't

Somewhere on page 4 of Comcast’s Acceptable Use Policy [PDF], the company states that while it’s not obligated to monitor customers’ e-mails, “Comcast and its affiliates, suppliers, and agents have the right to monitor these transmissions.” But, the cable giant tells Ars Technica, they don’t really want to read your messages to your Aunt Lolly in Wisconsin. [More]