How does this happen?

Rockport Sends Me Same Size Shoes, Different Sized Insoles

If Aaron had different-sized feet, he’d be all set. Well, also if his shoes were different sizes. Neither is true. He ordered some Rockport shoes more than a year ago, then set them aside. When he opened the box, he discovered that they had two different size insoles. How does that happen? He doesn’t know, but Rockport isn’t willing to send him a replacement insole. [More]


How Does Shutterfly Still Exist?

More than one thousand online photo-printing services have entered the marketplace in the history of the Web. Only a few remain. The most successful survivor is Shutterfly, founded in 1999. The 16 billion pictures currently sitting on Shutterfly’s servers aren’t your garden-variety snapshots of sandwiches and shoes. The pictures on Shutterfly are treasured images, and destined to decorate photobooks, prints, calendars, wall decals, mugs, greeting cards, and other items. [More]

(Alan Rappa)

Amazon Retains Its Crown Among Online Retailers In This Year’s Holiday Consumer Satisfaction Survey

Online retailers are sitting pretty these days due to the convenience they offer during busy times like the holidays, but according to this year’s survey of consumer satisfaction, some businesses made out better than others. Amazon is the reigning champ of customer satisfaction, and it held onto that title again this year, beating out upstarts like and [More]


A Reminder: Clicking The First Link You See In Google Isn’t Always Such A Great Idea

Theatregoers, beware. Well, actually, people who are out to buy much of anything, beware. Just typing what you’re looking for into Google and clicking on the first link you see can lead to a world of trouble. Or at least a world of overpayment. That’s what Doug learned when he went to surprise his wife with tickets to the musical version of her favorite movie. He clicked on one of the top links, which he didn’t realize were sponsored ones. [More]

(Bravo Six Niner Delta)

Barnes & Noble Nook Virtual Store Zaps Me Wrong Book, Wouldn’t Take It Back

Steve isn’t a big adopter of shiny new technology, but he found the Nook Color really appealing, and bought himself one as an early Hanukkah present. Then he went book-shopping. One $2.99 title looked appealing, so tap, tap, he purchased it. And received a different book instead that cost three times as much. Getting B&N to take the unwanted book back was more difficult than he had anticipated. [More]


Study: Amazon Has Cheapest Toys Online [Cue Other Retailers Scrambling To Cut Prices]

In the retail world, it’s all about beating out the competition. And if you can offer the lowest prices and thus lure the most customers, well then you’re the winningest of all. A new analysis of retailers has come up with a big old carrot of motivation by saying Amazon has cheaper online prices for toys than major chains like Walmart and Target. Let the price wars begin, just in time for the holiday season. [More]

(funny strange or funny haha)

Facebook Testing New “Want” Button So Your Friends Will Know What You’re Coveting

Always one to figure out how to take what we like doing and turn it into revenue, Facebook has teamed up with retailers to test a new feature, the “want” button. It’s kind of like the “like” button, but instead compiles a wish list of all the products you’re lusting after on the Internet and lets your pals (and ostensibly, the retailers selling the item) know. [More]

Now Proflowers Thinks I Have Two Wives: The Margaret Saga Continues

Now Proflowers Thinks I Have Two Wives: The Margaret Saga Continues

Last week’s post about a baffling and possibly incriminating e-mail solicitation from ProFlowers produced a hilarious comments section and a lot of speculation as to the identity of Margaret, the woman (not his wife) to whom reader Chris was being encouraged to send more flowers. We have an update. The good news: Both the offending ProFlowers account and Margaret have been found. The bad news: The couple has no idea who Margaret is, but they have her full name and home address. They still have no idea how Margaret’s info ended up in the account in the first place. [More]

Sears Helpfully Pre-Assembles Your Grill So It Won’t Fit In Your Car

Sears Helpfully Pre-Assembles Your Grill So It Won’t Fit In Your Car

The bad news: Sears has started channeling the Geek Squad, pre-optimizing all merchandise in stock before customers have a choice in the matter. The worse news: they’re failing at it terribly. Ron tried to purchase a gas grill on sale at Sears. He placed his order online for instore pickup, only to discover that all of the grills in stock were already assembled. Fine, except an already-assembled grill won’t fit in his car. The only bright spot for consumers: unlike Geek Squad, Sears doesn’t even have the foresight to charge for the optimization service. [More]