Starting in November, reader Roberta has called Verizon 21 times about her lack of DSL, and has yet to reach a resolution. She also launched two EECBs, both of which were ignored.
Reader Brian sent us this transcript of a conversation that he had with a Comcast rep. He was considering switching to Verizon and was wondering if Comcast could come up with any reason why he should stay. They couldn’t. In fact, Comcast’s CSR “Mike” said: “my advice is to go ahead and switch, and if you find Comacst provides a fast and more reliable service we will welcome you back.”
Verizon is now offering 7.1Mbps downstream, 768kbps upstream DSL, but only to new customers. [Broadband Reports] (Thanks, Edju!)
Reader Michael writes in to share his 5 minute technique for switching to AT&T’s dry loop or “naked” DSL.
Of the almost 200 people who have contacted the Savvy Consumer column in the St. Louis Dispatch about AT&T’s $10 naked DSL, only a handful report being able to successfully sign up for it. Obviously they haven’t read this post of ours which tells you exactly how to do it.[St. Louis Dispatch via U.S. PIRG Consumer Blog]
Back in September we gave you some instructions for grabbing AT&T’s secret “naked” DSL, but to be honest, it’s not really that secret anymore, and it seems that people all around the country have been able to get it.
Reader William forwards us an email he got from Verizon. He’s concerned that they’re going to try to force FiOS on him.
Rhett was trying to order $10 DSL for his mom when he got the fabled “$10 DSL Runaround.”
Yesterday we posted about how the AT&T DSL Terms of Service contain a clause that says AT&T can cancel your service if you “damage” their “reputation.” Today, AT&T PR bots reached out to some sites to say they would only do it if you were promoting violence or peddling child porn. Unfortunately, that’s not what’s in writing. What’s in writing is the nebulous “damage” of their “reputation.” So, AT&T subscribers, feel free to criticize away, until they change their mind.
Criticizing AT&T DSL as a subscriber can result in them shutting down your service, according to their Terms of Service:
Thanks to the efforts of the Illinois Citizen’s Utility Board, people all across the Midwest, Southwest California, Nevada and Connecticut, can get AT&T dry loop DSL for only $23.99 (express) or $28.99 (pro), instead of $43.99 or $48.99. But they won’t tell you this through the regular customer service line, because AT&T would really rather you have a landline along with your DSL, and pay more for the privilege. A current AT&T retention rep tells us this is the way to do the discount dry loop dance:
Naked DSL, (DSL without the requirement to have a landline), will be available nationwide by the end of the year, according to statement made by AT&T to the Wall Street Journal.
To whom it may concern:
Professional WIRED blogger experience the ignominy of waiting for days upon weeks for a Comcast installation. [Gadget Lab]
AT&T gave St. Louis Post-Dispatch columnist Michael Sorkin step-by-step directions for signing up for their $10 DSL offer that did not work. Sorkin had joined in us reprimanding AT&T for hiding the $10 DSL package that will surely usher in the apocalypse if ever found by customers. AT&T told Sorkin the whole hiding the ultra-cheap internet service thing was just a big misunderstanding:
AT&T spokesman Kerry Hibbs says the company hears you and “We’ve changed our website to make our $10 DSL offer more prominent and easier to find.” [More]
All calls to Comcast have been met with cynicism, contempt, and out-right lies. Among the things i was told was: there was no independent line, the line belonged to Comcast, my landlord was the problem, the house was wired improperly when built (you know, back in the ’70s when DSL was all the rage, right?), and then was eventually hung up on.
Fed up with Comcast’s lies, Ian hopped in his car and drove to the nearest Comcast office. Ian writes:
AT&T CEO Randall Stephenson told the Atlanta Journal Constitution that his customer just aren’t interested in ultra-cheap internet service. AT&T is required to offer $10 DSL throughout 22 states, a concession made to the FTC as part of a deal to acquire BellSouth. AT&T has been accused of hiding the $10 DSL option, which, apparently, they did for the sake of their customers. From the Atlanta Journal Constitution: