Laurel writes in to ask what Verizon means when they say their DSL is “full.” She’s trying to transfer her existing account to a house in the same zip code, but Verizon is saying “No.”
Verizon assured Erich that he could transfer his dry loop DSL service to his new apartment, but now that he’s moved, they’re telling him he can only receive traditional DSL service with a dial tone. Since Verizon is failing to live up to their contractual obligations, Erich asked to cancel without an early termination fee. Verizon refused to waive the fee, claiming that Erich was at fault for moving.
If you can’t free up any time from 9-5 on a weekday to have your Verizon DSL installed, the company will still bill you for the “service” you’re not receiving says reader Joshua. If you’d like them to stop doing this, they’ll charge you a $79 disconnect fee.
Nick was able to actually get decent Verizon tech support. But to do it, he had to trick the phone system and select “install problems” instead of “tech support” when he called. He writes:
I live in northwest Pennsylvania, an area formerly held by telecom company GTE (GTE North to be specifically I believe?). This has been particularly troublesome to the folks at Verizon when I’d call for tech support. Over the past few years of getting DSL from Verizon when the need would arise to call tech support I would cringe. I *knew* they wouldn’t be able to find my account, it always happens.
Starting in November, reader Roberta has called Verizon 21 times about her lack of DSL, and has yet to reach a resolution. She also launched two EECBs, both of which were ignored.
Reader Brian sent us this transcript of a conversation that he had with a Comcast rep. He was considering switching to Verizon and was wondering if Comcast could come up with any reason why he should stay. They couldn’t. In fact, Comcast’s CSR “Mike” said: “my advice is to go ahead and switch, and if you find Comacst provides a fast and more reliable service we will welcome you back.”
Verizon is now offering 7.1Mbps downstream, 768kbps upstream DSL, but only to new customers. [Broadband Reports] (Thanks, Edju!)
Reader Michael writes in to share his 5 minute technique for switching to AT&T’s dry loop or “naked” DSL.
Of the almost 200 people who have contacted the Savvy Consumer column in the St. Louis Dispatch about AT&T’s $10 naked DSL, only a handful report being able to successfully sign up for it. Obviously they haven’t read this post of ours which tells you exactly how to do it.[St. Louis Dispatch via U.S. PIRG Consumer Blog]
Back in September we gave you some instructions for grabbing AT&T’s secret “naked” DSL, but to be honest, it’s not really that secret anymore, and it seems that people all around the country have been able to get it.
Reader William forwards us an email he got from Verizon. He’s concerned that they’re going to try to force FiOS on him.
Rhett was trying to order $10 DSL for his mom when he got the fabled “$10 DSL Runaround.”
Yesterday we posted about how the AT&T DSL Terms of Service contain a clause that says AT&T can cancel your service if you “damage” their “reputation.” Today, AT&T PR bots reached out to some sites to say they would only do it if you were promoting violence or peddling child porn. Unfortunately, that’s not what’s in writing. What’s in writing is the nebulous “damage” of their “reputation.” So, AT&T subscribers, feel free to criticize away, until they change their mind.
Criticizing AT&T DSL as a subscriber can result in them shutting down your service, according to their Terms of Service:
Thanks to the efforts of the Illinois Citizen’s Utility Board, people all across the Midwest, Southwest California, Nevada and Connecticut, can get AT&T dry loop DSL for only $23.99 (express) or $28.99 (pro), instead of $43.99 or $48.99. But they won’t tell you this through the regular customer service line, because AT&T would really rather you have a landline along with your DSL, and pay more for the privilege. A current AT&T retention rep tells us this is the way to do the discount dry loop dance:
Naked DSL, (DSL without the requirement to have a landline), will be available nationwide by the end of the year, according to statement made by AT&T to the Wall Street Journal.
To whom it may concern: