Landlord And Service Tech Call Tenant A Nerdy Dipshit

Landlord And Service Tech Call Tenant A Nerdy Dipshit

The wireless Internet connection at Ari’s new apartment isn’t very useful. Neither is his landlord, or the support tech who’s supposed to troubleshoot this kind of stuff.

Qwest Says It's Throttling Customer's Online Video Streaming, Then Says It's Not

Qwest Says It's Throttling Customer's Online Video Streaming, Then Says It's Not

Update: It turns out the problem is with OpenDNS, not Qwest. The original post is below.

Customers Sue Clearwire For Rotten Service, Early Termination Fees

Customers Sue Clearwire For Rotten Service, Early Termination Fees

Customers from Washington, Hawaii, Minnesota and North Carolina have teamed up to file a lawsuit against Clearwire for misrepresenting the quality of its hit-or-miss wireless network, and then charging ETFs for account cancellations even when there’s no service as promised. If they win, Clearwire will be banned “from enforcing the Early Termination Fees and from further false advertising.”

ComcastMustDie Declares Victory Overy Comcast

ComcastMustDie Declares Victory Overy Comcast

Bob Garfield, creator of ComcastMustDie.com, has declared victory. Comcast isn’t dead, but he says instead of being “a vast, greedy, blundering, tone-deaf corporate colossus,” it’s merely all of the above with the exception of tone-deaf. ComcastMustDie is one of the many online different outlets for customer rage that Comcast has tapped into to proactively respond to customer complaints. They still have a long way to go, but at least they’re listening. That is all Bob really wanted, it seems, as he’s moving on to a new project, CustomerCircus.net, that will solicit and broadcast consumer complaints against all kinds of companies. And yep, Comcast will still be one of them.

AT&T: You Can't Cancel Your DSL Because You Don't Have A Landline

AT&T: You Can't Cancel Your DSL Because You Don't Have A Landline

Naked (or “dry loop“) DSL is generally considered wonderful, especially among people who haven’t had a landline since, um, wait… oh yeah, never. But it seems that although AT&T was forced to offer it by the FCC as part of their merger with Cingular, they haven’t yet realized that it’s a product that they sell. Reader Brent just wanted to cancel, but AT&T said no. And then they said yes. And then they told him he never tried to cancel. And then they sent his account to collections…

The "New" AT&T Sucks The Same

The "New" AT&T Sucks The Same

Even a TV producer with 5 years experience in doing consumer complaint stories is powerless against AT&T’s incompetence. Anderson writes:

ATT Chatbots (People?) Don't Even Pretend To Help Anymore

ATT Chatbots (People?) Don't Even Pretend To Help Anymore

This unedited transcript from a recent “customer support” chat is pure, undiluted idiocy. Do not be surprised if after reading it, you feel a little dead inside, or a little stupider. That’s how you know the customer service chatbot—or person, which is kind of sad—is doing its job.

How To Avoid AT&T's Connection Fee For A New Phone Line

How To Avoid AT&T's Connection Fee For A New Phone Line

An alleged insider for AT&T sent us the following tip on how to avoid a connection fee if you plan on getting both a regular phone line and DSL through AT&T. We don’t know if it works, but you may be able to avoid a $40 charge for what amounts to “flipping a switch” at AT&T HQ.

Verizon Changes DSL Without Your Permission, Demands Multiple Fees To Fix It

Verizon Changes DSL Without Your Permission, Demands Multiple Fees To Fix It

Reader Kevin wanted to sign up for Verizon’s One Bill service, so he called to see if he qualified. The CSR told him that he did, so he signed up for it. Turns out, the CSR secretly signed him up for a more expensive DSL plan because his current one did not qualify. Now Verizon wants an early termination fee for the new, faster DSL and an activation fee to put Kevin back on the plan he used to have. Yuck.

It Takes 40 Verizon Reps To Fix Your Address

It Takes 40 Verizon Reps To Fix Your Address

You know those Verizon ads where someone is trying to make a call and like 100 Verizon people show up to help them do it? Arelene’s story is sort of like that. Except they all showed up to help her change her address. And they were one at a time. And it was over the phone. And it took several days. Here’s her tale, and how she eventually won…

Updated: Reach Verizon Landline Executive Customer Service

Updated: Reach Verizon Landline Executive Customer Service

Call 1-800-483-7988 and press 3 to reach the Verizon Customer Advocates for landlines and DSL. Other valid executive customer service contact information:

AT&T Calls 9 Times In 12 Days Trying To Sell DSL

AT&T Calls 9 Times In 12 Days Trying To Sell DSL

Would you buy DSL service from a company that either doesn’t care about Do Not Call lists or doesn’t know how they work? A man in Missouri was harassed to the point where he considered calling the police, because no matter what he did, AT&T wouldn’t stop calling. Every time he tried contacting AT&T to get it to stop, he ended up in automated phone systems with recorded messages, busy signals, and disconnections—but never a live person. Only after he wrote to a local consumer advocacy columnist did AT&T pay attention and turn off the telemarketing fire hose. AT&T didn’t, however, explain why they were targeting this person, or whether anyone else is facing the same barrage of calls.

Frontier Charges Up To $10.80 Per Gigabyte For High Speed Internet

Frontier Charges Up To $10.80 Per Gigabyte For High Speed Internet

Frontier Communications, a Rochester, NY based DSL provider, has recently added language in their acceptable use policy that caps “reasonable” high speed internet usage at 5GB per month, after which they may “suspend, terminate or apply additional charges to the Service.” Metered-internet-hating blog “Stop the Cap” calculated that at Frontier’s most expensive price (for those who do not accept a multi-year contract) the ISP is charging a whopping $10.80 per gigabyte.

Earthlink Tries To Sell You Anti-Virus Protection When You Contact Them To Cancel Your Anti-Virus Protection

Earthlink Tries To Sell You Anti-Virus Protection When You Contact Them To Cancel Your Anti-Virus Protection

Sometimes we feel sorry for CSRs who have to try to sell you stuff you don’t want or need when you’re contacting them to correct a billing mistake. It’s just so sad. Reader ajlei contacted Earthlink’s chat support to cancel an anti-virus service that wasn’t supposed to be included on her bill, after canceling, the chat support rep kept asking her if she wanted a more expensive version of the service. When she said no, the chat rep asked her again, in bold this time… because asking in bold will make customers want more expensive versions of services they just canceled?

Verizon: We Can't Set Up Your Account "Because Your Name Has Shit In It"

Verizon: We Can't Set Up Your Account "Because Your Name Has Shit In It"

Meet Dr. Herman I. Libshitz, a retired radiologist and potential Verizon customer who would like DSL. Sadly, Dr. Libshitz was informed that he could not use his name in his email address or as his user name because it has “shit” in it.

Success Stories: Verizon's DSL Is No Longer "Full"

Success Stories: Verizon's DSL Is No Longer "Full"

Verizon contacted us looking to solve the mystery of the “full” DSL and now reader Laurel has an update:

Verizon: Sorry, Our DSL Is Full.

Verizon: Sorry, Our DSL Is Full.

Laurel writes in to ask what Verizon means when they say their DSL is “full.” She’s trying to transfer her existing account to a house in the same zip code, but Verizon is saying “No.”

Verizon Can't Connect Dry Loop DSL To Your New Apartment, Blames You For Moving

Verizon Can't Connect Dry Loop DSL To Your New Apartment, Blames You For Moving

Verizon assured Erich that he could transfer his dry loop DSL service to his new apartment, but now that he’s moved, they’re telling him he can only receive traditional DSL service with a dial tone. Since Verizon is failing to live up to their contractual obligations, Erich asked to cancel without an early termination fee. Verizon refused to waive the fee, claiming that Erich was at fault for moving.