New Kenmore washer/dryers come equipped with voodoo science: when they have a service issue, you can dial the service number, press some buttons on the machine and then hold the phone up to the washer/dryer and it will transmit troubleshooting data directly through the phone to the company. “Over time, this technology will solve every problem. That’s our goal,” said a Kenmore product engineer. [More]
Woman Barricades Repairman Until He Fixes Her Washer
By January 20, 2009
A British woman locked a repairman in her washer room and said she wouldn’t let him out until he fixed her washer.
Home Depot's Extraordinary Service Leads To Free $800 Appliance Upgrade
By May 25, 2008
Michael launched an Executive Email Carpet Bomb after Home Depot twice failed to deliver an undamaged washer and dryer. Home Depot’s CEO Frank Blake quickly thanked Michael for his even-handed letter, and promised that the local store manager would make him a happy customer…
UPDATE: Sears.com Repeatedly Delivers Wrong Dryer, Doesn't Correct Website
By June 21, 2007
We posted about how Ian started blogging his quest to get Sears to make up for delivering the wrong dryer, repeatedly. Now, the executive customer service types are ignoring his requests for a refund, despite their promises to do so in full. Ian has vowed to take Sears to small claims court-the last recourse for aggrieved customers.
Sears.com Repeatedly Delivers Wrong Dryer, Doesn't Correct Website
By May 26, 2007
All Ian wanted was a dryer. Ian tried ordering a GE DWSR463GGW dryer from Sears.com. The dryer that arrived at his door was labeled DWSR, but was in fact the smaller, less desirable DBXR463GGW. Ian called Sears.com and told them to fix their mistake. Sears.com delivered another DBXR labeled as a DWSR; when Ian pointed out the repeated error, they inexplicably offered him yet another DBXR.
Prevent Your Dryer From Catching Fire
By March 17, 2007
Krunk4Ever! says that if you use dryer sheets you can extend the life of your dryer and prevent it from catching fire by washing the lint filter with hot soapy water and a brush once every six months.
