An overzealous Walgreens security guard and a case of mistaken identity led to what the drugstore chain is calling “an unfortunate situation” in Chicago. A 62-year-old man, a Vietnam War veteran, claims that he entered the store and a security guard asked him to leave or face arrest. The guard had mistaken him for a homeless man who had caused problems at the same store. [More]
From pencils, to bear costumes, to urostomy pouches, Duane Reade is your one-stop back to school supershop. The drug store gets a little gentle ribbing over the extensiveness of its inventory in this amusing little parody ad. [More]
Jason wanted to stock up on allergy meds by buying two packages rather than one in order to take advantage of a low price. Walgreens denied him then proceeded to accuse him of shady activity. [More]
Back in April, reader B. e-mailed the Consumerist tipline about a change to his health insurance plan’s prescription drug schedule. It raised a drug that he’s taken for years, the generic version of Prozac, to a different schedule—more than tripling B.’s co-pay, from $8 to $25.
Matt sent Consumerist an e-mail with the subject line, “Why is my receipt two feet long?” See, he shopped at CVS, purchased one item, used the self-checkout machine, and walked away with a receipt longer than my dog. This is a massive waste of paper, especially when you multiply it by the number of CVS stores and the number of purchases at each one, but it isn’t completely pointless.
Rachael writes in with an update about her complaint with CVS.
Reader Rachael’s description of what its like to shop at her local CVS is a good example maddening, yet typical “customer service” that you find at chain drug stores. Why is buying razor blades and photo prints so insanely difficult? Why?