Earlier this week, I posted about Kate’s bad experience getting her Sony Reader upgraded. She hadn’t asked for an update, but was told by Sony to send it in, she says. What she got back was a busted Reader that wouldn’t work, and a demand from Sony to pay for any repairs.
Happily, over the past two days Sony reps have been in contact with Kate and made things whole again.
Sony Replaces Customer's Broken Reader
By December 30, 2009
Borders Gets Into Ebook Business, Relaunches Shortcovers As Kobo Books
By December 16, 2009
Shortcovers, an ebook retailer that I recommended to a Sony Reader owner last month, has morphed into something called kobobooks.com, and it’s now partially owned by Borders. If you own an ereader other than a Kindle, or if you read ebooks primarily on a smartphone, you might want to add it to your list of sources for ebooks. [More]
Apple And Audible Refuse To Sell Author's Audiobooks Without DRM Or Abusive Licensing Agreement
By December 11, 2009
Cory Doctorow is self-publishing a book and documenting the process for Publishers Weekly. His latest column is about selling audiobook versions of his past works, and how both Apple and Audible have refused to budge on their anti-consumer policies when it comes to digital rights management (DRM) and end user license agreements (EULAs). Even though both companies get paid the same either way, and even though both Doctorow and his publisher, Random House, want to sell the content without these restrictions, Apple and Audible have said no. [More]
Stardock CEO Takes Responsibility For Broken Game
By November 23, 2009
After a reader complained that a computer game he downloaded from Stardock was broken, company president and CEO Brad Wardell refunded the money but said the problem was probably caused by a fan-created patch.
UPDATED: Stardock Takes Care Of Gamer Who Downloaded Messed-Up Game
By November 19, 2009
Tim downloaded a computer game from Stardock but found that it’s been crippled by DRM issues that treat him like he’s a common pirate. At first he found customer service unresponsive and thought he would be out $10 (Stardock ended up refunding his money).
Barnes & Noble Says They'll Accept Gift Cards For Ebooks Before Christmas
By November 16, 2009
Apparently Barnes & Noble meant it when they said that they were looking into the gift card issue for ebook purchases. Currently, B&N gift cards can’t be used to buy ebooks, but a new post on one of the company’s blogs says that should change by mid-December.
Sony's Ebook Store Prices Too High? Try Shortcovers
By November 11, 2009
Michael bought a Sony Pocket Reader last month, but with the exception of $10 bestsellers, he’s finding that other books he wants are priced higher than he’s willing to pay. For example, Tad Friend’s memoir Cheerful Money is $10 on Amazon and at Barnes & Noble, but $17.49 from Sony. Michael wants to know if we have any advice on how to get Sony to lower their prices.
MPAA Asks FCC For Control Of Your TV's Analog Outputs
By November 9, 2009
The Motion Picture Association of American wants to rent movies to TV viewers earlier in the release window, but they don’t want anyone potentially streaming that video out to other appliances. That’s why last week they went back to the FCC to once again ask for the power to disable analog ports on consumer television sets.
Streaming Cable Content: For Comcast Subscribers Only
By October 24, 2009
Yesterday’s news that Hulu soon plans to start charging for its service actually came fresh on the heels of Comcast’s announcement that it’s about to officially launch online streaming video for subscribers to both their cable TV and Internet services.
By October 23, 2009
Kindle coming to a PC near you next month. Amazon’s Kindle software will be available as a free download for PC users starting next month. Versions for Macs and BlackBerrys will be available next year. All will have DRM, though users will be spared the pain of having to download their locked-down lit via AT&T’s 3G network, which has replaced Sprint’s more reliable data network in recent hardware Kindles.
B&N Ebook Reader Lets You Loan A Book Just Once
By October 23, 2009
One of the big selling points about the Nook, the new ebook reader introduced this week by Barnes & Noble, is that unlike Amazon they’ll let you virtually “loan” your ebook to a friend for up to 14 days (if the publisher allows it). What they don’t tell you–some smart readers over at MobileRead sussed it out–is that you can only do this one time per book. You’d better lend wisely–and your friend had better finish that book within 14 days.
Amazon Answers My Questions, Sort Of, About Kindle Licenses
By August 27, 2009
Let’s get straight to the bad news: although Amazon did answer my questions, their answers included “we’re working on that,” “I don’t know,” and “I don’t know (but it’s the publishers’ fault).” To be fair to the “Kindle Specialist” I spoke with this morning, he has promised to talk to the Kindle marketing department—why marketing? these are DRM issues!—and get back to me with better answers. Until then, this is what the average consumer can expect from a Kindle ebook license.
Quilt Design Software Runs Out Of Thread Too Soon
By August 16, 2009
Let’s be honest here. There is not very much overlap between the groups of “people who are quite tech-savvy” and “quilters.” (I can say that because I’m a quilter! Put down the rotary cutters!) That’s why reader T. is annoyed that the makers of popular quilt design software Electric Quilt only offer their users four “activations,” or installations on a particular operating system, and has their users scared to upgrade their Windows version or purchase a new computer.
Apple Blames Jailbreaking For Recent AT&T Visual Voicemail Outages
By July 31, 2009
Apple’s not through with their blitz against jailbreaking, with this newly updated support doc that says, among other things, that the recent Visual Voicemail outages from AT&T were caused by—and happened to—hacked iPhones.
B&N Wraps Public Domain Books In DRM To Protect Authors' Copyrights. What?
By July 29, 2009
The ebook “war” is a race to the bottom, apparently, with Barnes & Noble trying to out-do Amazon on DRM stupidity. A reader emailed B&N customer service to point out that their “free books” offer consists of 5 public domain titles that are no longer protected under copyright, yet are still locked down with digital rights management (DRM). Their response? “For copyright protection purposes, these files are encrypted and cannot be converted or printed.”
Coldplay Is Giving It Up For Free
By July 20, 2009
Coldplay, the band everyone’s little sister and mom loves, has been offering its album LeftRightLeftRightLeft for free since May.
Amazon Tries To Clarify Download Limits For Kindle Books, Doesn't Quite Succeed
By June 23, 2009
Dan, the Kindle owner who last week found that some of the books he’d purchased were no longer available to download due to unspecified limitations set by the publisher, spoke to more Amazon reps on Sunday. They clarified the DRM policy. Well, sort of.
Amazon Kindle Books Can Only Be Downloaded A Limited Number Of Times, And No You Cannot Find Out That Limit Before You Hit It
By June 22, 2009
[The CSR said] that there is always a limit to the number of times you can download a given book. Sometimes, he said, it’s five or six times but at other times it may only be once or twice. And, here’s the kicker folks, once you reach the cap you need to repurchase the book if you want to download it again.
