To many Chipotle customers, part of the reason for going to the restaurant chain is that you get to watch your burritos and bowls made to order right in front of you, but the company apparently needs to bring in new customers and thinks that adding drive-thru windows might help. [More]
Some people take their missing hot sauce far too seriously. An irate Taco Bell customer was so enraged after he found out his order was missing the condiment that he allegedly returned to the restaurant with a shotgun and pulled it on the offending employee. Now the suspect has been arrested and faces up to 10 years in prison. [More]
K says a Starbucks employee mishandled his drink order, handing him a time bomb in the form of a hot chocolate cup that exploded all over his car. He says Starbucks apologized with a couple of drink coupons but is balking at paying to clean his car. [More]
Tom is frustrated that a Wendy’s drive-thru crew treated a coupon he printed off the company website as if it were a counterfeit bill. He was grilled like a hamburger as he waited to see whether or not his dollar off would be approved by the all-powerful manager. [More]
Wendy’s employee Lorissa Mendez and Wendy’s customer Ashley A. Roberts have been feuding over the father of Mendez’s child. Ashley and her two friends pulled up at the drive through at 1 a.m. Sunday morning while Lorissa was working, and according to Lorissa they started “talking shit” about her. Lorissa responded by throwing a cup of fruit punch in Ashley’s face. The police were called once Ashley tried to climb through the drive-through window to get at Lorissa. Meanwhile someone at the counter was probably wondering why his Frosty order was taking so long to fill. [More]
Ihsan says his lunch plans were foiled because he forgot to synchronize his watch to the 18-minutes-slow BKST. [More]
Massachusetts has approved a new regulation to list calorie counts at fast food eateries and other chain restaurants throughout the state.
A Salt Lake City McDonald’s drive-thru got an early wake-up call Sunday morning after a customer, furious to discover that he could only purchase *breakfast* items at 2am, retrieved a sawn-off shotgun from his trunk and fired twice at the drive-through window. No one was hurt in the incident, and it’s unclear if the guy was seriously jonesing for a QPC, or just insane. In either event, he definitely didn’t follow our protocol for complaint resolution, which always advises asking for a supervisor first before escalating.