You’re at a drive-thru, you’ve already paid and are stuck in line waiting for your food. You’re at the mercy of an employee who may ask you to pull off to the side so the restaurant can cheat the timer so Corporate continues to think service is quick. But what do you do when the employee tells you to pull into a handicapped spot? [More]
For those who haven’t been schooled in the Starbucks lexicon, a “Tall” coffee is actually a small, with “Grande” and “Venti” signifying medium and large respectively. Now that we’ve gotten that out of the way, we can deal with the Starbucks in Durham, NC, which apparently still sells Tall beverages — though you wouldn’t know that from its drive-thru menu. [More]
Gregory writes that he made a trip to a 24-hour McDonald’s after 4 AM because, well, it was a 24-hour McDonald’s and would ostensibly be open. This particular McDonald’s apparently shut down between 4:00 and 4:30, simultaneously ignoring the concepts of “open 24 hours” and “fast food.” [More]
Jenn patronizes what is possibly one of the fastest Burger King drive-thrus on record. That doesn’t mean the fast food joint serves customers food quickly. She says its workers game the drive-thru timer system by asking people to pull off to the side after they order and wait to be served. [More]
As the world grows more and more technologically savvy, thieves continue to have success with old-fashioned methods. First there was the guy who robbed a Walmart with their own crowbar and now comes report of a man who not only managed to burgle a McDonald’s through the drive-thru window, but who did it with a broken beer bottle. [More]
Mickey D’s down under wants everyone to know that the parody McDonald’s letter making the rounds is indeed prankaliscious. Corporate Communications Manager Bronwyn Stubbs writes:
Note: This memo is a parodic spoof.
If an employee of Burger King or other fast-food drive-throughs ever asks you to back up before pulling forward, they’re most likely attempting to re-set the timer sensors so it appears you’re being served faster.
Jesus and his family stopped at the drive-thru window of a newly opened Sonic in Wilkes-Barre, Penn. on their way home from a shopping trip. When they got home and opened their bags, Jesus noticed something weird about his bacon cheeseburger. Part of it was missing.
A Steak ‘N Shake manager refused to serve Karen Putz, a deaf mother of three, after she asked to place her order at the drive-thru window as allowed by the Americans with Disabilities Act. The manager claimed it was “policy” to force Karen to order like any other customer:
“You’ll have to drive around again so I can take your order through the speaker,” the guy said.
That is all.
CNN has an article up, explaining the cutting-edge technological battle between the fast food chains: drive-thru automation. It will surprise none who have experienced the annoyance of trying to order a cheeseburger through a fuzzy, warbling speaker from an anonymous immigrant on the other end that the strategy these companies are banking on is absolutely clueless. What will companies like Burger King and Wendy’s be doing to guarantee a better drive-thru experience for you, the consumer? One: outsource your order to call centers, possibly in India. Two: use computer programs that guess your upcoming order.