billing
We've received the following communiqué from the trenches of the Dreamhost billing apocalypse:
I need help—-or at least, just to kvetch. You remember that big $7.5 million snafu Dreamhost made? Well, I received an invoice the day before and trustingly paid it with my credit card. Then, I learned—-from Consumerist, no less, not from Dreamhost—-about the billing mistake. Nowhere did Dreamhost mention that legitimate invoices were *also* sent out. I looked at the invoice they sent me and noted the error in the date:
More »
errors
Dreamhost would like you to know that its very very sorry for accidentally billing its customers $7.5 million it wasn't actually owed. You see, someone typed 2008 when they really meant 2007 and their billing system decided to charge all of their customers in advance for the entire 2008 calendar year. This included debiting huge amounts of money from people's checking accounts and all the "worst possible scenario" situations you could possibly imagine.
More »
Consumerist
errors
