NEW YORK, 5:21 AM, SAT JUL 19 | 19 POSTS IN THE LAST 24 HOURS | tips@consumerist.com | RSS
Posts Tagged “

Downloads

technical problems

Xbox Live Won't Refund Points For Game They Can't Deliver

How long can a company continue to "investigate" what's obviously a failed download before they credit your account? For Xbox Live Marketplace, the answer is 2 months, 2 weeks, and counting. Every attempt Joe makes at resolving the issue lands him in a customer service purgatory from which no solution can ever escape. Joe writes, "The problem is that there is no recourse for the customer in a situation where this actually does happen. Microsoft took my money before my product was transferred to me. The transfer then failed to take place. It is no fault of my own and there is nothing I can do about it." Read Joe's full account below. More »

movies

Netflix Lifts Restrictions On Downloadable Movie Rentals

Netflix has removed the monthly limits on all but its lowest-cost plan in an apparent attempt to position itself more competitively against Apple, which is expected to announce a downloadable movie rental service tomorrow. Now for as little as $8.99 per month you can watch as many movies on your PC as you can download. More »

music

Amazon Expands DRM-Free Music Store, Adds Warner Music

Starting today, Warner Music songs are now available on the Amazon MP3 music store, in DRM-free formats and at prices competitive to what iTunes charges. According to Reuters, Amazon has now reached "deals with music labels Universal Music Group, part of Vivendi, and EMI. The remaining major recording group, Sony BMG Music Entertainment, has yet to offer its songs for the service." Sony BMG, you guys are very, very old dorks. More »

Fox and Apple have reached a deal that would allow movie rentals through the iTunes Music Store. No official announcement yet, so no details on pricing, date, or how the rentals will work. [Reuters]

failure

Walmart Shutters Video Download Store

It's official: Walmart is no longer in the video download business. More »

online advertising

New Microsoft Patent App Provides "Enforceable" Ads That Can't Be Skipped

Last year Microsoft filed a patent application, published yesterday, that explains a method by which embedded advertising can't be skipped. From the application abstract: "Enforcing rendering advertisements and other predetermined media content in connection with playback of downloaded selected media content. Playback of selected media content is made conditional on acquisition of a playback token that is generated in response to playback of the predetermined content." More »

If you've ever wanted the professional version of DivX for free, now's your chance: for a limited time, DivX is giving it away (it's usually $10). (Thanks to Andy!)

digital music

DG Launches DRM-Free Classical Music Store

The Internet always seemed like a logical sales outlet for classical music, which has long been the neglected step-child of the record labels. We're happy to see that last week, Deutsche Grammophon launched a music store that sells DRM-free files of classical recordings—the files are constant bit rate 320 kps MP3s, and prices range "from $/€1.29 for a full-length track to $/€11.99 for an album." More »


punishing the ones who don't steal

MLB Rips Off Everyone Who Bought Games Under Their "Old" DRM

Major League Baseball, in its infinite wisdom, has decided to deactivate its system for "authenticating" downloads, and they apparently expect people to repurchase the games in a new format. What? More »

network meddling

Comcast: "We Throttle Traffic To Help Other Users; Besides, It's Not Permanent"

Comcast is in heavy PR-spin mode this week following last week's reports that they spoof customers' computers to cancel peer-to-peer connections, and have been blocking corporate users from sending large attachments via Lotus Notes (that blockage was "fixed" last week, around the time this story broke). Comcast says that they don't "block" anything but rather delay requests, and that it's only done to improve overall performance for their customers. More »

new and exciting products

NBC Announces Free "Downloads" Of TV Shows

NBC has announced that it will "permit" customers to download its shows for free. The downloads will expire after a week and become unplayable, according to the NYT.
The service, which is set to start in November after a test period in October, comes less than three weeks after NBC Universal said it was pulling its programs out of the highly successful iTunes service of Apple Inc. That partnership fell apart because of a dispute over Apple's iTunes pricing policies and what NBC executives said were concerns about lack of piracy protection.
...
NBC makes many of its popular shows available online in streaming media, which means that fans can watch episodes on their computers. Under the new NBC service, called NBC Direct, consumers will be able to download, for no fee, NBC programs like "Heroes," "The Office" and "The Tonight Show With Jay Leno" on the night that they are broadcast and keep them for seven days. They would also be able to subscribe to shows, guaranteeing delivery each week.
More »

video wars

Blockbuster Tries To Thwart Netflix, Gobbles Up Movie Download Service

Blockbuster has purchased Movielink, an ailing movie download service cobbled together by film studios to combat online piracy. The deal will give Blockbuster access to movies from Sony, Universal, Paramount, MGM, and Warner Brothers. Netflix's download service, by contrast, offers a limited selection of mostly older movies. The deal is the latest salvo fired in the consumer-friendly war of the movie rental services. No word yet on how long hackers might take to crack the new download service.

Blockbuster buys download service [Mercury News]
(Photo: Magic Lantern Shows)


itunes

Bought a Song on iTunes? Don't Pay For it Twice

Until yesterday, iTunes users who bought a single song, and later decided they wanted the whole album, ended up paying for the same song twice. Not anymore! More »

tax tip

Download Tax Cut For Free


Still haven't done the old taxes? Here's your chance to download TaxCut Premium Federal from HRBlock for free. More »

apple

Apple: Sorry About South Park

Apple is trying to set things right with customers who complained after they bought a "South Park Season Pass" that was only good for half the season. According to MacNN, "Comedy Central had decided to 'split' the season into two halves for $11.99 each, confusing many customers who thought they were purchasing the entire South Park season." Apple changed the name of the download to reflect the two halfs of the season, and is offering customers who purchased the first half under the confusing title the opportunity to download part B for free. Let us know how that turns out. —MEGHANN MARCO More »

drm

You Don't Own Anything With DRM

One problem with DRM in general is that it is an industry concept that takes-as-read the consumerist fallacy that you don't actually own things you buy, you just license them. Perhaps this is the natural evolution of consumerism now that products like media are, if not less tangible, at least a bit more ethereal. Still, DRM gives all the power to the companies... and companies prove time and time again that they can't be trusted. More »

bits du jour

Bits du Jour Enables Discounted Daily Downloads

Bits du Jour is a new site that will offer one discounted download for one day. It's like Woot! except for software or memberships. It remains to be seen what they'll be able to line up, but if you want to be on the front lines in case this is good and for reals, sign up at Bitsdujour.com. More »