Thanks, Doubletree Hotel, For Not Even Apologizing After Messing Up My Wedding Reservations

Thanks, Doubletree Hotel, For Not Even Apologizing After Messing Up My Wedding Reservations

Readers Brandon and Eleanor made reservations back in November for their wedding this June, but in May found out that the Doubletree Hotel had only reserved a small fraction of the rooms they requested. This started off a chain of bad service that included weddings guests not able to book their rooms at the quoted rate, unauthorized charges to Eleanor’s credit card, and unexpected fees for handing out gift bags. What a headache.