NEW YORK, 7:19 AM, SAT JUL 19 | 18 POSTS IN THE LAST 24 HOURS | tips@consumerist.com | RSS
Posts Tagged “

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leaks

Exclusive: AOL's Collections Guide Encourages Agents To Lie And Deceive

An anonymous tipster sent us AOL's 153 page internal collections guidebook for prying money out of delinquent account holders. The guide shows that AOL is following some of the debt industry's most egregious collection tactics by encouraging agents to deceive and lie to customers. After the jump we present AOL's scare tactics, tricks to negotiating a substantial discount, and the full collections guide. More »

6:00 PM on Sat Apr 5 2008
By Carey
12,602 views, 63 comments

Latest by WraithSama: @KD17: The writing's on the wall for AOL and NetZero. Neither have the ability to provide broadband access, only dial-up. Broadband usage is at an all-time high, and soon everyone will be on board. The market for these archaic companies more »

identity theft

Go Buy A Shredder Right Now

A shredder is an indispensable tool for keeping your identity safe and secure. If you receive credit card offers or have old bank statements littering your files, then you can't do without a cross-cutting shredder to slice and dice your personal information into an indecipherable medley of confetti. Frugal For Life points out a few of the many reasons we all should be devout shredders. More »

2:08 PM on Sat Mar 1 2008
By Carey
15,458 views, 75 comments

crime

Archivist Arrested For Stealing Historic Docs To Sell On eBay

Daniel Lorello, an archivist with New York's department of education, was arrested this week and charged with "grand larceny, possession of stolen property and fraud" for allegedly "stealing hundreds of historic documents, many of which he sold on eBay." Lorello pleaded not guilty, but investigators countered by releasing a written statement from Lorello in which he admitted to stealing as many as 400 items. Ah, the wily archivist, foiled by a letter from his own past!
More »

1:34 PM on Tue Jan 29 2008
By Chris Walters
1,859 views, 14 comments

aol

AOL Changed Policy On Customers Recording Calls 10 Days After Vincent Ferrari Uploaded His

Vincent Ferrari uploaded his famous AOL cancellation call on June 13th, 2006. A screenshot from AOL's internal database shows that 10 days later AOL revised its policy for what reps should do if a customer says they're recording the phone call. More »

7:52 PM on Thu Apr 19 2007
By Ben Popken
4,547 views, 39 comments

passport

The New Passport Design Is Fugly

The new passport design for the "e-Passport" is fugly. Each page is filled with various patriotic type images concluding with a weird image of space. We declare it to be hideous, and we are the arbiters of good taste. —MEGHANN MARCO More »

9:19 PM on Tue Apr 17 2007
By Meg Marco
941 views, 53 comments

enterprise

LEAKS: Enterprise Store's Insurance Upsell Cheat Sheet

At least one Enterprise rental place has a cheat sheet for manipulating buyers into buying what is sometimes unnecessary car insurance. Here's a transcript of the document one of our readers snagged from an Enterprise in Fort Lee, NJ . More »

1:49 AM on Tue Apr 10 2007
By Ben Popken
7,246 views, 31 comments

quiznos

Good Things We Found In The Quiznos Manual

We've been harshing on the Quiznos manual in our possession, but there's actually some good stuff in there about customer service. More »

7:06 PM on Mon Mar 19 2007
By Ben Popken
4,734 views, 10 comments

Walmart Wins We have removed the slides.

35 comments

quiznos

Quiznos Manual: An Answer For Everything

Browsing through the Quiznos operation manual last night, it was interesting, though not surprising, to see codified instructions for every possible employee action. More »

1:20 PM on Tue Mar 13 2007
By Ben Popken
6,039 views, 26 comments

walmart

Walmart Sends Us DMCA Takedown Letter For Slideshow

UPDATE: Walmart Wins Because We Fumbled More »
quiznos

Quiznos Manual: Natural Disasters Are Good PR Opps

According to the Quiznos Operations Manual sitting on our desk, Quiznos instructs owners to mine earthquake, hurricane, tornado, and flood evacuations for publicity opportunities. More »

3:47 PM on Mon Mar 12 2007
By Ben Popken
8,650 views, 22 comments

walmart

Walmart Confirms Slideshow, Positively Spins "Conscientious Objectors"

UPDATE: Walmart Wins Because We Fumbled
Walmart Sends Us DMCA Takedown Letter For Slideshow More »
id theft

Ex-McDonald's Franchisee Dumps Sensitive Documents On Someone's Farmland

Sold a McDonald's franchise lately? Unsure of how to properly dispose of thousands and thousands of sensitive documents, including employment records? Dump them on some guy's farm and run away. That's what William Brown of Lubbock, TX did, and he claims there's nothing wrong with it because he intended to burn them. From NBC11:
Thousands of records containing personal information from people in and around Lubbock remained in a Lubbock County field, Wednesday night. Some of these records contain people's names, social security numbers, even copies of their drivers licenses and birth certificates.
Lubbock County farmer, Kelly Kelsey contacted the Lubbock County Sheriff's office, when he discovered this pile of boxes on his land Tuesday evening while he was working in the field.
More »

12:59 PM on Thu Mar 8 2007
By Meg Marco
2,530 views, 9 comments

Latest by Greasy Thumb Guzik: I was at a McD's a couple of week's ago. Open on the counter was the "waste sheet". It had the actual value of an item that was thrown out. I only remembered one: Big Mac = 51 cents. Remember that the more »

walmart

LEAKS: Walmart PowerPoint On "3 Customer" Plan

UPDATE: You can download the slides in full from these two sites:
http://rapidshare.com/files/20790789/walmart.rar.html
http://www.megaupload.com/?d=IBCTP2LY Down. More »

12:33 PM on Tue Mar 6 2007
By Ben Popken
82,549 views, 66 comments

cox

COX Reads The Consumerist

COX Communications reads The Consumerist. More »
target

Target Targets Blogger

It seems our buddy Target Corp. doesn't like it when bloggers post store policies on the Internets. Their rational response? Duh, lawsuit. More »

12:34 PM on Mon Sep 18 2006
By Meg Marco
1,055 views, 16 comments

america online

EXCLUSIVE: Old AOL Cancel Script vs. New

Here's the essential differences between AOL's cancel script, the sheet pasted over every AOL cancel reps cubicle to tell them how to handle your cancellation request, from two years ago and today's. Inside, full images of both. More »

10:54 AM on Thu Sep 7 2006
By Ben Popken
1,752 views, 4 comments

csr

UPDATE: Every TWC Level III Phone Number

Hey gang! Remember 27 days ago when posted all those high up Time Warner Cable tech support phone numbers? And everyone was like, dude, this number is disconnected, this area code does not go with this town, and furthermore, you're a dirty brick licker for posting them? Yeah, those were the days. More »

10:03 AM on Thu Aug 31 2006
By Ben Popken
400 views, 3 comments

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