United Airlines had a decidedly less-than-stellar week when it came to dealing with larger-scale customer service issues. Just days after the company faced the ire of travelers who had to spend the night hunkered down at a cold Canadian military base, the airline found itself on the receiving end of more backlash after nearly 300 passengers and crew were made to wait five hours on the tarmac and sleep in a closed terminal after their flight was diverted. [More]
Disruptive Passenger Leaves Fellow United Travelers Stranded In Belfast Terminal For Nearly 24 Hours
A United Airlines crew was apparently forced to use duct tape to restrain an unruly passenger after the normal ankle cuffs kept slipping off. The passenger, who was apparently quite intoxicated after having several drinks at the airport (she also brought alcohol onto the plane), is accused of slapping a flight attendant on the behind, and grabbing and pulling the hair of a passenger whom she’d fallen on.