Woman Who Missed Obama's Inauguration Starts $10,000 AmEx Chargeback

Woman Who Missed Obama's Inauguration Starts $10,000 AmEx Chargeback

American Express has given her an “interim” refund in full, pending a review that will involve the credit card company presenting to PIC officials all of Blessman’s documentation on the services she feels she was denied.

No, You Should Not Use A Forklift To Move A Car Parked In "Your" Spot

No, You Should Not Use A Forklift To Move A Car Parked In "Your" Spot

Georgia resident and SECO Parts and Equipment employee David Johnson told his co-worker that there would be consequences for parking in his spot. “He better come move it,” Johnson warned, “or I’ll move it for him!” This wasn’t enough to convince the co-worker to move from what had to be an ideal spot, so Johnson did what any rational solution-minded employee would do. He got a forklift…

How Credit Bureaus Correct, Or Fail To Correct, Errors On Your Report

How Credit Bureaus Correct, Or Fail To Correct, Errors On Your Report

SmartMoney’s Anne Kadet looked into the process by which the three major credit bureaus—Experian, TransUnion, and Equifax—investigate and correct errors on credit reports. What she found was that the process is “almost entirely automated,” and that “many lenders respond by simply rereporting the erroneous data.” Here’s how it works, and your meager options when something goes wrong.

US Airways Doesn't Know Why They're Charging You $25, Doesn't Care

US Airways Doesn't Know Why They're Charging You $25, Doesn't Care

Reader Alex says that U.S. Airways charged him a $25 fee that they can’t explain — and are unwilling to remove. If he doesn’t like the mystery fee, he says, he was told to do a chargeback.

Hampton Inn Bans Customer For Parking In Their Garage

Hampton Inn Bans Customer For Parking In Their Garage

Hampton Inn general manager Jennifer Stahler banned reader Jack from staying at her Inn again because he dared to park his car in the Inn’s garage. Jack wasn’t sure he could park there in the first place, even though there weren’t any signs warning “private” or “employees only,” so after parking, he checked in with Jennifer who told him he was fine and even wrote him a parking slip. The next morning she changed her mind and demanded $38 in valet charges. When Jack reminded her that she never mentioned any fees and had given him a parking slip, she agreed to remove the charges but then explained that he was “no longer welcome to stay.”

Vonage Says "If You Hang Up We'll Cancel Your Account"

Vonage Says "If You Hang Up We'll Cancel Your Account"

We don’t know what the hell happened with this customer service situation, but somehow the CSR for Vonage decided that when Sarah abruptly hung up on him, she agreed by default to a service cancellation and $92 cancellation fee. That sounds like the kind of angry-CSR “mistake” that can be fixed with a second call—but according to the next CSR Sarah spoke to, that’s just Vonage policy. What?

EECB / BBB Complaint Solves $500 Dispute With TMobile

EECB / BBB Complaint Solves $500 Dispute With TMobile

Bill says that an EECB (executive email carpet bomb) follow up to a BBB complaint solved his $500 billing dispute with TMobile, and he couldn’t be happier.

Advanta Raises Your 8% Credit Card To 20% Because The Economy Is Bad

Advanta Raises Your 8% Credit Card To 20% Because The Economy Is Bad

I have had an Advanta Credit Card for a little over a year now. My interest rate prior to a few days ago was 8%. My credit rating is very good, and I have always made my payments on time. As I was looking over my bill for September I noticed a fee of $75 dollars. A few clicks later I found that my interest rate had been raised to 20%.

Is This Computer Water Damaged? Circuit City Says Yes

Is This Computer Water Damaged? Circuit City Says Yes

Robert bought an extended warranty from Circuit City, but they won’t honor it to repair his broken computer because they claim it has water damage. Robert writes, “As God is my witness, this computer has never seen water,” and he sent us the photos Circuit City sent him.

Help! David's Bridal Will Not Cancel My Order!

Help! David's Bridal Will Not Cancel My Order!

Reader Emily doesn’t want the dress she was pressured into getting at David’s Bridal, but when she tried to cancel the order, they won’t let her. It’s only been 72 hours and she hasn’t received the dress yet, but all David’s Bridal will give her is an in-store exchange.

Pizza Hut Accuses Customer Of "Making The Coupon Up"

Pizza Hut Accuses Customer Of "Making The Coupon Up"

Pizza Hut called Danielle a liar for trying to redeem a promotional coupon they emailed to her and displayed prominently on their website. In exchange for completing an offer from TrialPay, Danielle should have received two free medium pizzas, one with toppings, plus breadsticks. Instead, her favorite pizza place told her, “M’am, you’re lying about what the coupon promised.”

Blockbuster Double Dips In PayPal Account; Naturally, PayPal Does Nothing

Blockbuster Double Dips In PayPal Account; Naturally, PayPal Does Nothing

Blockbuster debited Anthony’s PayPal account two days in a row for the same monthly plan. PayPal won’t help—they say it’s between Blockbuster and Anthony, offering further proof that PayPal is a great service only as long as nothing goes wrong.

UPDATE: Microsoft Offers Full Refund To Overcharged XBOX Live Member

UPDATE: Microsoft Offers Full Refund To Overcharged XBOX Live Member

XBOX Live member ForceTrainer writes in with an update about his issue with Microsoft. In our last episode, ForceTrainer has been charged $50 for 2 months of a XBOX Live gold membership– the price of a year of service.

Microsoft Charges You $50 For Two Months Of XBOX Live

Microsoft Charges You $50 For Two Months Of XBOX Live

XBOX Live member ForceTrainer says that after he forgot to update his credit card information, Microsoft shut down his XBOX Live account. He was fine with this, but when he tried to update his info, pay his balance, and convert his account to silver, Microsoft demanded he pay an entire year’s fee to settle the two months he was delinquent.

Southwest Airlines Says Family Is Too Unruly To Fly

Southwest Airlines Says Family Is Too Unruly To Fly

Wendy Slaughter, her four children and her sister are too unruly for Southwest Airlines! The airline says that the children were so out of control that the airline decided to deny boarding for their connecting flight from Phoenix to Seattle — stranding them in Phoenix for the night while they tried to arrange other travel plans.

Company Bills Customer For Chargeback

Company Bills Customer For Chargeback

Chargebacks Have Geographical Limitations

Chargebacks Have Geographical Limitations

Longtime Consumerist reader TBT read the fine print for a credit card she recently opened with Bank of America, and discovered that buried in pages 13 and 14 is a section that limits your right to request a chargeback to your home state or within 100 miles of your home address, and only for purchases over $50. He found this shocking, but, actually, this is a limitation provided by the Fair Credit Billing Act. If you dislike it, here’s a great post of ours on writing effective letters to Congress.

If You Happen To Prevail In Arbitration, Get Ready To Lose On Appeal

If You Happen To Prevail In Arbitration, Get Ready To Lose On Appeal

Arbitration is even worse than we thought. We already knew that consumers lost 94% of the extra-judicial proceedings, but new data shows that the few who manage prevail are likely to have their wins overturned on appeal.