Various enormous corporations have this year been at each other’s throats over how well or how poorly internet traffic travels through their systems. A new report indicates that some of the mud-slinging this year is true: interconnection, or peering, between ISPs is why end-users are getting terrible internet traffic. But, they say, it’s business, and not technology, that’s making your Netflix buffer. [More]
While we disagree with some who think that Comcast is an admirable company, we certainly don’t advocate using a gun to resolve your disputes with the cable company. Apparently our talk-it-out ways are not shared by a New Mexico woman who is accused of pulling a gun on a Comcast tech following a dispute over unexpected charges for a service call. [More]
After having used eBay for 10 years, Daniel has vowed to never do it again. “If I have something I know I can sell on eBay,” he wrote in a letter to eBay executives, “I’ll give it away before listing it.” Why is Daniel so steamed? [More]
Lee’s teenage son has a debit card, and he didn’t sign up for any credit monitoring services or ask for mysterious entities to call his cell phone 15-20 times every day. When the mysterious credit monitoring service charge showed up on his bill, his father disputed the charge and thought that was the end. The company disputed the dispute and got their charge reinstated. What now? As a Consumerist reader, Lee knew what to do. [More]
Two men are being sentenced for cutting off another man’s beard and demanding at knife and gunpoint that he eat it because they thought he was cheating them in a used lawnmower sale. [More]
A woman who stayed at a Hyatt in Milwaukee last month was hit with an extra $250 charge for smoking in her room. The problem, she says, is that she has severe asthma–she offered to show Hyatt her prescriptions–and is not a smoker. When she complained to Hyatt, the hotel’s director of operations told her “the Hyatt had photographic evidence of smoking in the room and would absolutely not refund her money.” [More]
Kentaro already went through a dispute resolution with PayPal for an HTC Droid Eris he sold on eBay. He says the reason for the dispute no longer exists, and anyway, he won and that was supposed to be the end of it. But now he owes $287, according to PayPal. [More]
Ed and his wife successfully filed a chargeback against Expedia for a canceled trip earlier this year. Now he’s being dunned by a collection agency for the amount that Amex refunded him. [More]
Yesterday I posted about Zeb, a special needs guy whose phone was stolen shortly before Christmas. Between then and when his family found out about the theft and reported it to T-Mobile, the thief had made $6,000 in international calls and texts–and T-Mobile wanted Zeb’s family to pay $1,500 of that.
Today I received word from Zeb’s dad that T-Mobile has changed its mind and won’t hold Zeb or his family responsible for the bogus charges. His email is below.
If you buy something with your Visa card at Best Buy, you’ll have to go the old fashioned route, comparatively speaking, and swipe it. Visa demands that contactless payments have to be signed, which is more profitable for Visa but not for Best Buy. Visa refused to change their policy, so Best Buy says it will no longer allow customers to pay that way, reports StorefrontBacktalk. Mastercard doesn’t ban PINs on contactless payments and will continue to be an option. [More]
Police in Bethlehem, Pennsylvania, are withdrawing charges against the two college students who refused to tip at a pub last month, says The Morning Call.
A dispute over pricing has led Costco to stop selling a number of Coca-Cola brands, which means all Coke varieties as well as Sprite, Squirt, Dasani water, and Full Throttle energy drinks, reports the Associated Press.
Thanks to federal regulations, when you dispute an account on your credit report and the dispute is resolved in your favor, the credit reporting agency is required to remove or correct the account. Credit reporting agencies often don’t do this, though, and the Washington Post notes that it can come back and interfere with your next home loan application.
Jeff bought a copy of Adobe Creative Suite 4 back in May during a sale promising a $200 discount. The final checkout price didn’t reflect the discount, but he double-checked the terms and conditions and confirmed that he was eligible. Adobe agreed, and has repeatedly promised to issue a refund. Jeff has been waiting for the check for almost four months, and he’s not alone. Another customer has been waiting on a similar refund for almost a year!
Score one for the consumer over unfair arbitration. Just last week, Minnesota’s Attorney General sued the National Arbitration Forum (NAF) for fraud, false advertising, and deceptive trade practices—and now the company has agreed to pull out of the credit card business entirely. According to the settlement reached on July 17th, “The only business NAF can now be involved with is in arbitrating Internet domain disputes, a business it has long been in.”
We know it’s stressful out there, but really, there’s no reason to start waving your gun around in the Walmart parking lot. According to the Peninsula Daily News, a woman threatened several other customers who told her to stop yelling at Walmart worker who had sold her the wrong ammunition.
Royal Caribbean told Mary Hoefs at check-in that her family wouldn’t be allowed to board unless they paid $800 on the spot, even though Mary had paid for the cruise in full four months earlier. Royal Caribbean later refunded $400, but why did they choose to kick off Mary’s cruise with extortion? The answer, inside…