Remember Bob? He had an extended warranty on his Kenmore dishwasher, and Sears decided that it would much rather send repairman after repairman to fix his defective dishwasher–and reimburse him to pay someone to wash his dishes. Between following Doug Moore, SVP and President of Appliances on Twitter and writing to Consumerist, Bob is getting a new dishwasher. A functioning dishwasher. [More]
Bob tells Consumerist that his Kenmore dishwasher has several times due to the same problem–caused, according to one repairman, by a design flaw. It seems that it would be more cost-effective for Sears to replace his dishwasher with one that does not randomly die. Sears does not agree, and requires that an appliance fail four times due to the same problem in the course of a year before it can be replaced. When Bob complained to Sears about his issues, they offered to reimburse him to pay someone to wash his dishes. [More]
On Black Friday, Sears offered free installation on select Kenmore dishwashers in the form of a rebate coupon. The coupon is pretty simple to understand as far as these things go–buy one of the listed models, and Sears will pay for the installation. According to William, however, the listed model that he wanted remained out of stock only for the duration of the coupon. When he asked Sears to honor it the next day, they agreed to–but then after he bought the dishwasher they told him he had broken a nonexistent rule and therefore had voided the coupon. [More]
What’s with these purported “green” cleaning chemicals? I’ve been known to mutter “it’s all a bunch of tree-hugging hippie crap” while I coat every surface in my house with the strongest, cheapest chemicals I can find. I’m fond of bleach. But other people have consciences or something, and it’s for them that Consumer Reports evaluated eco-friendly dishwasher detergents.
Katy’s KitchenAid dishwasher hasn’t dissolved soap or cleaned dishes since July, despite receiving four new parts over seven service visits. KitchenAid’s service plan promises a replacement unit if the same part breaks three times, but KitchenAid still isn’t sure which part of Katy’s dishwasher is broken, and so they’re refusing to give her a new one. Does that seem fair?
Hollywood Depictions Of Dishwasher Loading VS Reality Consumer Reports compares dishwasher-loading techniques depicted in Rachel Getting Married to their own test results. Aww. [CR]
Sears CEO Bruce Johnson needs someone down to housewares to get him a new telephone. Reader Len called the executive office and was told “his phone isn’t working, you have to call back.”
Consumer Reports cut through the greasy claims of competing dishwasher detergents to find out which one is best suited for Ric Romero’s “dirty dish-duty.” The winner? Much like the Special Olympics, everyone won. Each detergent works fine if you scrub long enough. Efficiency comes with a price, and Dawn direct foam was the costliest and speediest of the twelve brands tested, followed closely by Ajax Lemon Dish Liquid.
Steve thinks he may be getting a new dishwasher. Steve’s old dishwasher was part of Feburary’s potentially flammable dishwasher recall. He called for the repair kit, and never received anything. Someone from Maytag called to follow up and was shocked to hear the dishwasher was still out of commission. So they’re sending Steve a new one.
A plague of burning dishwashers sounds like something that would happen after the 6th seal has been opened, but no. It’s real and it’s happening now. You may have a dishwasher in your very home that is, at this very second, thinking about lighting itself on fire. From the CPSC:
GE has received 191 reports of overheated wiring including 56 reports of property damage. There were 12 reports of fires that escaped the dishwasher. Fire damage was limited to the dishwasher or the adjacent area. No injuries have been reported.
This recall involves a huge number of dishwashers, so you’ll want to check this list to see if your GE dishwasher is part of the recall. If it is: “stop using the recalled dishwashers and contact General Electric for a free repair, a $150 rebate towards the purchase of a new GE dishwasher, or a $300 rebate towards the purchase of a new GE Profile or GE Monogram dishwasher.”
Sometimes tips come in and they’re too insane not to be true. Not that you people don’t have imagination, but a Sears Repair Guy that pours your olive oil all over the inside of the dishwasher? We had to ask for photos. Joseph writes in after two experiences with Sears Repair Guys. The first guy was nice, on-time, and couldn’t fix Joseph’s dryer. So he didn’t charge. No problem. The second guy was, apparently, insane. From Joseph’s email:
Doug just wants his dishwasher to burn his house down. He adds an expletive before house in his letter, but this is a family blog, after all. The CPSC sent Doug a letter telling him to contact GE as he had a dishwasher affected by the recall. One case of the dishwasher catching on fire and causing minor property damage was reported, but GE didn’t seem to care much, submitting Doug to a byzantine maze of rotting phone trees and callous reps. It was only after Doug lied to the phone tree was he able to get traction on his issue.