Reader Ryan called the Dish Network three weeks before moving to disconnect his service. Dish graciously offered to send prepaid return boxes for his equipment, but instead of sending them to Ryan’s new address, Dish sent them to his old address. Three times. Oddly, Dish managed to properly address a bill to Ryan’s new address. Ryan writes:
Dish Network Sends Prepaid Return Boxes To Wrong Address Three Times, Bills For Unreturned Equipment
“Got a charge on my credit card from “Member Services” for $19.23. This is a card I use for 3 specific bills, and I pay them off the day after the charge shows. I know it’s coming so this stood out.
AT&T wrote in to say they won’t be charging the family whose house burned down in the California wildfires for the satellite dish they left behind when fleeing for the lives
AT&T Asks CA Wildfire Victims If They Remembered To Pick Up Satellite Receiver As They Fled Their Burning House
When this Azola couple got back from their honeymoon, they had about an hour of matrimonial bliss before being forced to flee as their house was engulfed in flames. So you can understand they had some things on their mind other than the status of their AT&T | Dish receiver as they ran for their lives. When they called to cancel service, the customer service rep asked if they had “remembered to pick up the receiver” as they left the house…
To reach the AT&T | DISH retentions department, call 866-266-1292 , press 1, then press 1 again. Retentions departments are the gate of customer service you usually have to pass through to cancel service. They try to identify and solve objections to the service you have, either by pointing out features of awesomeness you apparently weren’t aware of, or by tossing credits or price reductions your way.
“July 25 – So, I recently moved and have had one hell of a time with DISH Network. Apparently my new apartment building has an “exclusive contract” with ATT. So I call up those guys to get some TV in my new apt. ATT tells me to call DISH directly (their partner) and I oblige because ATT doesn’t deal with apartment complexes. I get on the phone to DISH with a guy (I think his name was Sam) who happily placed my order, until he asked me what floor I live on and I told him third. Sam proceeded to tell me that because of insurance reasons their DISH installers will not install on third floor or higher. I was a little baffled by this and Sam told me to goto a DISH reseller, like Radio Shack.
Thank you for your help! However – I just wanted to let you know that I did finally receive the refund check in today’s mail. While it turned out your help wasn’t necessary after all, it was a great relief just knowing that you were there and willing to look into the situation.
No, We Didn't Install That Satellite Dish, The One On Your Roof You Didn't Order That Says "Dish Network"
Jane came home to find a Dish Network receiver on her roof. Jane never ordered service from Dish Network, and isn’t sure why she suddenly has a satellite dish on her roof. Dish Network isn’t sure, either.
Senator John Kerry, D-Mass., had questions for Major League Baseball and DirecTV at a Senate Commerce Committee hearing on behalf of subscribers to cable TV and EchoStar Communications Corp.’s Dish Network who are threatened by the DirecTV-only “Extra Innings” deal.
Dee writes in with an update to her letter posted under Dish Charges You Extra For Not Having A Phone. Of special note: plugging in a phone to the dead line will not help her situation…
Dish Network is charging Dee a $5 “programming access fee” because she doesn’t have a phone line.
John has a right to be pissed, he worked in consumer electronics customer service after all, so it’s all the more galling when Dish Network treated him poorly this weekend, asking him to pay for shipping for a new tuner to replace the one he just replaced not a month ago.
It seems the swing towards High-Definition TV formats is happening only slightly less gracefully than a Mack truck doing pirouettes. Channel providers expect customers to invest in building up their network by purchasing HD converters. Apparently they’ve never heard the old saying that we just made up, “Give a man a free door but make him pay you to unlock it.”