Senator John Kerry, D-Mass., had questions for Major League Baseball and DirecTV at a Senate Commerce Committee hearing on behalf of subscribers to cable TV and EchoStar Communications Corp.’s Dish Network who are threatened by the DirecTV-only “Extra Innings” deal.
Dee writes in with an update to her letter posted under Dish Charges You Extra For Not Having A Phone. Of special note: plugging in a phone to the dead line will not help her situation…
Dish Network is charging Dee a $5 “programming access fee” because she doesn’t have a phone line.
John has a right to be pissed, he worked in consumer electronics customer service after all, so it’s all the more galling when Dish Network treated him poorly this weekend, asking him to pay for shipping for a new tuner to replace the one he just replaced not a month ago.
It seems the swing towards High-Definition TV formats is happening only slightly less gracefully than a Mack truck doing pirouettes. Channel providers expect customers to invest in building up their network by purchasing HD converters. Apparently they’ve never heard the old saying that we just made up, “Give a man a free door but make him pay you to unlock it.”