Kasey’s Dish Network contract was up, and he was interested in signing a new contract in order to get one of those sweet, sweet new Hopper DVR systems. An online chat representative made the deal with him, and that’s how he learned that it’s always a good idea to save your own customer service chats whenever possible. The new monthly rate was much higher than what Kasey had agreed to, but now he had no proof of what that lower original rate had been. [More]
Earlier today, I posted a story about Dish Network’s allegations that CBS had made Big Bang Theory actress Kaley Cuoco remove a Tweet in favor of Dish’s ad-skipping Hopper DVR. Since then, I’ve received a request from CBS to change the headline on the post. [More]
The fallout over CBS’ idiotic decision to forbid CNET staffers from bestowing an award on Dish Network’s ad-skipping Hopper DVR continues to rain down on, with the folks behind the Consumer Electronics Show not only deciding to give Dish the award, but also ditching CNET as the producer of the annual awards. [More]
For the last few years, cable and satellite providers have been making more and more channels available for live streaming over the Internet. But you had to be a subscriber to a standard TV package in order to reap that added benefit. Now a new report claims that Dish is trying to convince some broadcasting biggies to join them as they dip their toes into the Internet-only pool. [More]
DISH Network is already in hot water with regulators because it and the third-party businesses that sell the satellite TV service allegedly ignore the Do Not Call list. But DISH’s authorized agents aren’t just bad at telemarketing; some also appear intent on filling customers’ mailboxes with misleading mailers that only serve to annoy potential customers. [More]
While DirecTV has apparently been giving out discounts to customers who complain about the ongoing Viacom blackout, one Consumerist reader says he was able to score a free Roku video streaming box from Dish Network when he complained about its decision to remove the AMC Network channels. [More]
AT&T U-Verse Subscribers Get Their AMC Back; Dish Customers Get Movies They’ve Seen A Million Times Already
The deadline AMC Networks — the people behind quality programs like Mad Men, Breaking Bad, and the first couple episodes of The Killing, and also a handful of channels no one watches — faced two contract deadlines this weekend; one with Dish Network and the other with AT&T U-verse. In the former standoff, the satellite provider stood firm in its decision to axe AMC; while in the latter, some sort of vague agreement has been reached. [More]
Do you think Ford would ever send you a letter suggesting you give Toyota a try? Or would McDonald’s ever shoot you an e-mail telling you to check out the lovely Burger Kings in your new neighborhood? Of course not. So why would the cable industry not care which company you choose? [More]
5 of the 19 companies getting the lowest scores on the American Customer Satisfaction Index are pay TV providers. In 3rd, it’s Time Warner, 4th, Comcast, 5th, Charter, 17th, Cox, and 18th, Dish. Hmm, why might that be? [More]
A sneaky DirecTV marketer has bought up toll-free numbers that end in “DISH.” When DISH Network customers call up, the operators make it sound like they’re from Dish and offering them a free service upgrade, but in reality, they’re switching the service and slamming the Dish Network customer into a DirecTV service contract.
Like anything that’s cool and people use to organically connect to one another, companies have rushed into Twittering. To take advantage of this, reader Justin says he’s started following all the companies he gets service from on Twitter. When he saw @dishnetwork tweet about an area getting local HD channels, he asked in reply when Cincinnati would get them. @dishnetwork replied back that Cincinnati should have them and asked for his account for so they could check into it. Turned out he needed a different Dish and the rep agreed to have it installed at no cost instead of the usual $60. “The tech showed up this morning, and I have local HD channels for free,” writes Justin. “I’m finding tracking companies on Twitter is useful because they people monitoring the accounts are ones who can actually do something.”
An ‘Authorized Dish Network Retailer’ is preying on the confusion surrounding the DTV transition to sell its satellite television services, suggested in lieu of cable companies because of “Complaints” and “Lack of HD Channels”. Full copy of the letter inside.
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
Meet Brandon. He canceled DirecTV after less than 24 hours (the agreed upon time limit to avoid a fee, apparently), only to see that DirecTV debited $446.60 from his checking account.