Dish To Refund $2 Million To Washington State Customers Over Sketchy Surcharge

Dish To Refund $2 Million To Washington State Customers Over Sketchy Surcharge

In May 2012, Dish customers in Washington state began seeing an additional item on their bills — a mysterious “Washington Surcharge” of between $1.00 and $1.09 a month. The satellite provider stopped this surcharge later that year after the state’s attorney general’s office began investigating, and yesterday it agreed to issue a full refund to customers who’d been hit with the questionable fee. [More]

Dish CEO: If Comcast Can Buy TWC, Then We Can Merge With DirecTV

Dish CEO: If Comcast Can Buy TWC, Then We Can Merge With DirecTV

As we mentioned last week, if regulators approve the pending marriage of Comcast and Time Warner Cable, it would put pressure on the nation’s two largest satellite operators to combine in order to compete. And while Dish co-founder and Chairman Charlie Ergen isn’t talking about a tie-up with DirecTV just yet, he is pointing out that it would be hypocritical for the Comcast deal to be approved and a satellite merger to be denied. [More]

Why DirecTV and Dish Customers Should Care About Time Warner Cable/Comcast Deal

Why DirecTV and Dish Customers Should Care About Time Warner Cable/Comcast Deal

While many cable subscribers around the country are dreading the impact that a merged Time Warner Cable and Comcast could have on pricing for TV and Internet service, some satellite customers have shrugged off the news. But a tie-up between the two largest terrestrial cable companies could have far-reaching consequences for all pay-TV subscribers. [More]

Does Dish Also Have Lust In Its Heart For T-Mobile?

Does Dish Also Have Lust In Its Heart For T-Mobile?

Last week’s big news in the wireless world was a report that Sprint was making googoo eyes at T-Mobile and dreaming dreams of wedded bliss. But, as always seems to happen in great romantic comedies, there’s now rumors of a new suitor from the other side of town. [More]

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SoftBank Says It, And Not Dish, Deserves The Final Rose From Bachelor Sprint

While it has looked for months like Sprint and Japanese telecom titan SoftBank only had eyes for each other and were mere months away from wedded bliss, that pesky Charlie Ergen at Dish decided to come on strong, making his own $25.5 billion case yesterday for why Sprint and his company should elope. Not wanting to be the one left jilted at the final rose ceremony, SoftBank is firing back. [More]

Worst Company In America Round 1: Dish Vs. DirecTV

Worst Company In America Round 1: Dish Vs. DirecTV


To close out this first day of WCIA 2013 carnage, we bring you this longstanding feud, broadcasting live from the Satellite of Hate. [More]

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Dish Network Chat Rep Promised Me A Great Price, Now I Can’t Prove It

Kasey’s Dish Network contract was up, and he was interested in signing a new contract in order to get one of those sweet, sweet new Hopper DVR systems. An online chat representative made the deal with him, and that’s how he learned that it’s always a good idea to save your own customer service chats whenever possible. The new monthly rate was much higher than what Kasey had agreed to, but now he had no proof of what that lower original rate had been. [More]

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CBS Asks Consumerist To Change Headline On Kaley Cuoco/Dish Story

Earlier today, I posted a story about Dish Network’s allegations that CBS had made Big Bang Theory actress Kaley Cuoco remove a Tweet in favor of Dish’s ad-skipping Hopper DVR. Since then, I’ve received a request from CBS to change the headline on the post. [More]

Dish can now remove the asterisk.

CES Kicks CNET To Curb, Gives “Best Of Show” Award To Dish’s Hopper DVR

The fallout over CBS’ idiotic decision to forbid CNET staffers from bestowing an award on Dish Network’s ad-skipping Hopper DVR continues to rain down on, with the folks behind the Consumer Electronics Show not only deciding to give Dish the award, but also ditching CNET as the producer of the annual awards. [More]

CNET Not Allowed To Consider Dish’s Hopper DVR For Award Because Of CBS Lawsuit

CNET Not Allowed To Consider Dish’s Hopper DVR For Award Because Of CBS Lawsuit

Last spring, Dish Network introduced its ad-skipping Hopper DVR and was quickly sued by the networks. Now, CNET can’t consider the device for its “Best of CES” award because of the suit filed by CBS. [More]

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Will Dish Be First Big Cable Company To Enter Internet-Only TV Race?

For the last few years, cable and satellite providers have been making more and more channels available for live streaming over the Internet. But you had to be a subscriber to a standard TV package in order to reap that added benefit. Now a new report claims that Dish is trying to convince some broadcasting biggies to join them as they dip their toes into the Internet-only pool. [More]

Misleading Mailer Shows Why DISH Needs To Rein In Third-Party Sales Agents

Misleading Mailer Shows Why DISH Needs To Rein In Third-Party Sales Agents

DISH Network is already in hot water with regulators because it and the third-party businesses that sell the satellite TV service allegedly ignore the Do Not Call list. But DISH’s authorized agents aren’t just bad at telemarketing; some also appear intent on filling customers’ mailboxes with misleading mailers that only serve to annoy potential customers. [More]

Dish Sends Me A Free Roku XD Box After I Complain About Missing AMC

Dish Sends Me A Free Roku XD Box After I Complain About Missing AMC

While DirecTV has apparently been giving out discounts to customers who complain about the ongoing Viacom blackout, one Consumerist reader says he was able to score a free Roku video streaming box from Dish Network when he complained about its decision to remove the AMC Network channels. [More]

AT&T U-Verse Subscribers Get Their AMC Back; Dish Customers Get Movies They’ve Seen A Million Times Already

AT&T U-Verse Subscribers Get Their AMC Back; Dish Customers Get Movies They’ve Seen A Million Times Already

The deadline AMC Networks — the people behind quality programs like Mad Men, Breaking Bad, and the first couple episodes of The Killing, and also a handful of channels no one watches — faced two contract deadlines this weekend; one with Dish Network and the other with AT&T U-verse. In the former standoff, the satellite provider stood firm in its decision to axe AMC; while in the latter, some sort of vague agreement has been reached. [More]

This Time Warner Cable Letter Epitomizes What's Wrong With Cable Industry

This Time Warner Cable Letter Epitomizes What's Wrong With Cable Industry

Do you think Ford would ever send you a letter suggesting you give Toyota a try? Or would McDonald’s ever shoot you an e-mail telling you to check out the lovely Burger Kings in your new neighborhood? Of course not. So why would the cable industry not care which company you choose? [More]

5 Pay TV Companies Make 19 Most Hated Company List

5 Pay TV Companies Make 19 Most Hated Company List

5 of the 19 companies getting the lowest scores on the American Customer Satisfaction Index are pay TV providers. In 3rd, it’s Time Warner, 4th, Comcast, 5th, Charter, 17th, Cox, and 18th, Dish. Hmm, why might that be? [More]

BillShrink Shows You How To Save On Cable Bills

BillShrink Shows You How To Save On Cable Bills

This morning, BillShrink delivered a karate chop to the cable cabal with a new service, currently in beta, that shows you how to get the best cable/tv/satellite/dish package for the best price. [More]

DirecTV Marketer Steals DISH Customers Via 800 Number Squatting

DirecTV Marketer Steals DISH Customers Via 800 Number Squatting

A sneaky DirecTV marketer has bought up toll-free numbers that end in “DISH.” When DISH Network customers call up, the operators make it sound like they’re from Dish and offering them a free service upgrade, but in reality, they’re switching the service and slamming the Dish Network customer into a DirecTV service contract.